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Recent guest reviews

Location is great, beach access is 1 minute away. Free Breakfast next door. We stayed 3 nights- no hot water/toilet would not flush and when I went down to the receptionist the man told me it was to late for maintenance (10 pm) asked him for a plunger and he gave me for a toilet scrubber. If you plan to just use the room to sleep, reserve but if you plan to spend more time, look for another hotel

i really enjoyed staying at this hotel! the service was really good!

We loved our stay at Illusion! It was the perfect location--just a half block from the best part of Playa del Carmen's beach, and half block from Quinta Avenida. With windows open, we could hear the beach and the noise of the street, and closed it was a quiet haven. The rooms are simple, but very clean and we didn't mind as we planned to be out on excursions and traveling around every day. The interior courtyard is gorgeous, and a perfect place for breakfast. The included breakfast from Maison Pierre restaurant is amazingly good. Claudia, Arahi, Edgar, Rich, and the person who works at the desk nights were very helpful and friendly. The staff here is amazing and really works hard to make this a pleasant place for all who walk through the doors.

Convenient to everything. Staff is excellent. Breakfast is a nice touch.

Pros: very roomy suite (cabana vision, 5th floor), firm mattress, lots of pillows, fair view of ocean and pool, very friendly staff, complimentary breakfast with ambassador package, 1/2 block off 5th avenue, close enough to hear the action but far enough away they it shouldn't bother you with the AC running, adults only so no noisey kids. Cons: low water pressure in shower (sinks were fine), took about 3-5 minutes for hot water, no chairs in the suite (but you can bring in a patio chair from outside). These were inconveniences, not problems.

Literally up the block from the beach,close to all restaurants and night clubs. Made it easy to go in and out when we were out every night.

the room was simple, very clean and had all the basics. the staff was amazing, after the 1st day the girl knew how we like our coffee and would have it ready in the morning which I thought was exceptional. Pedrito was charming and friendly. would definitely stay here again

Excellent staff very warm and helpful and caring. Especially Claudia the front desk manager!! Breakfast buffet included in hotel room purchase price was excellent and healthy and well rounded. We looked forward to it very morning. I will definitely go back and stay there. I strongly recommend Illusion Boutique to family and friends.

Close to restaurants and the famous 5th Ave. Nice stay. Employees were very accomodating and helpful.

Rooms are pretty basic, although having the fridge was very nice. Our bathroom had ants on the counter so that was pretty annoying. Beds are soooooo hard we were tossing all night. We had a small balcony that was pretty useless looking out to people eating at the restaurant. The pool was pretty, and also pretty small and cold. The staff here was very nice and accommodating. The location was the best part of the hotel. Just steps away from the main strip and ocean. I have to say the little restaurant when u walk out to the left next door was pretty delish! All in all I probably would look for a nicer quality hotel for next time but it did the trick this time.

Found this deal on line. It had good reviews. It's location was just off the main drag and very close to all the action. Being that, I was surprisingly quite for it's location. It is not on the beach but they have a working relationship with the beach-side hotel a block away, so you can use their towels and lounges. Breakfast was continental included, but you could also order off a menu. Super friendly service. Staff very helpful and always a smile on their faces. Rooms cleaned daily, Air conditioner, fridge and safe in the room. It could have used a microwave but, for the price and location, just awesome

The staff at Illusion were very helpful and willing to meet our requests. The rooms are simple but very clean and comfortable, we didn't spend a ton of time in the room anyway. The hotel inner garden is just lovely and there is also a small pool on the rooftop with an ocean view. The location is what made this hotel so fantastic. We are less than a block from the beach and from 5th Avenue so we were able to walk everywhere! I would absolutely recommend this hotel!

Good location, 50 steps to Quinta Avenidai (5th Ave.), 90 steps to the Beach, between Fusion Beach Hotel and Mosquito Beach Hotel on 8 Calle. The room is nice, didn't have the best view on the balcony. The staff wanted to move us when there was a chance but my wife was fine and didn't want to move. We have a select number bed at home so the mattress here felt hard for us. There's a futon bed in the room, so we placed that mattress on top of the hard one and we were fine. All the staff is very welcoming and nice and helpful. Special thanks to Jorge, Saul and David at the front desk, and Ignacio the bartender at the pool (small cute pool upstairs), they made our stay here very satisfying.

This hotel is just a few steps from the beach and from 5th avenue. Staff is super friendly, willing to help all the time, I will stay there my next trip to Playa del Carmen

Wow. From first walking in the door we were completely amazed. Concierge provides cool towels and cold water immediately. A glass elevator takes you up to your room, and overlooks the rooftop pool. Walking into our room was a jawdropper. It doesn't look like the pictures, it looks way better! The room is enormous, with a huge, comfortable bed, granite shower and countertops, and his/her sinks. If one word was to describe our stay: luxurious.

The staff was great with us. The rooms are spacious and the shower is great. We didn't like that the windows were overlooking the corridor, but it's great decision for the price.

Clean comfy and great location. 4th floor is the best in front of the pool with great views. Diana our concierge was very helpful as well as the rest of the staff. Very close to the beach. 2 minutes walk max. And great restaurants around. Will definitely come back.

Thanks to the entire staff, it's been great time ! A 5 stars service in an affordable hotel ! Special thanks to Cynthia at the reception desk and aureliano at the restaurant !!! Hotel very close to the beach between the beach clubs and the quinta avenue restaurants and attractions.

Hotel was very nice. Staff is superb. Room did not have a clock which was inconvenient. There was no parking close be which we did not realize until we had spent a great deal of time driving around the one way streets. Ending up parking 2.5 blocks away which was fine, just would have been nice to know ahead. You cannot drive any closer to the hotel than 2 blocks. Restaurants and shops and the beach are all around the Illusion making it a great place to stay. Breakfast was terrific.

8th St North Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Rooftop terrace

Located in Downtown Playa del Carmen, Illusion Boutique Hotel By Xperience Hotels is within a 5-minute walk of Central Square and within 15 minutes of other popular attractions like Nuestra Senora del Carmen Catholic Church. This 3.5-star hotel welcomes guests with 45 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Maison Pierre, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

All 45 air-conditioned rooms provide free bottled water, safes, and phones. Guests can expect free WiFi and cable TV. Rooms also include free toiletries.


Property features

At Illusion Boutique Hotel By Xperience Hotels, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Other amenities at this boutique hotel include a library, express check-out, and a terrace.

Room options

Premium Room, 1 King Bed, Partial Ocean View (Cabanas Vision)

1 King Bed | Sleeps 2

Superior Room

1 King Bed | Sleeps 2

Executive Room

1 King Bed | Sleeps 2

Standard Room

1 King Bed | Sleeps 2

Guest reviews for Illusion Boutique Hotel By Xperience Hotels

Everyone (9) Couples (55) Business (1) Family (6) Other (6) Friends (10)
3
Family

Location is great, beach access is 1 minute away. Free Breakfast next door. We stayed 3 nights- no hot water/toilet would not flush and when I went down to the receptionist the man told me it was to late for maintenance (10 pm) asked him for a plunger and he gave me for a toilet scrubber. If you plan to just use the room to sleep, reserve but if you plan to spend more time, look for another hotel

By on Mar 22, 2021

5
Everyone

By on Mar 21, 2021

5
Friends Family

i really enjoyed staying at this hotel! the service was really good!

By on Jul 9, 2019

Review comment responded on Jul 11, 2019

Dear ambassador, first of all we appreciate you taking the time to send us your comments, do not hesitate to contact us at your next visit. Without more for the moment we said goodbye and we wish you an excellent day.

5
Everyone

We loved our stay at Illusion! It was the perfect location--just a half block from the best part of Playa del Carmen's beach, and half block from Quinta Avenida. With windows open, we could hear the beach and the noise of the street, and closed it was a quiet haven. The rooms are simple, but very clean and we didn't mind as we planned to be out on excursions and traveling around every day. The interior courtyard is gorgeous, and a perfect place for breakfast. The included breakfast from Maison Pierre restaurant is amazingly good. Claudia, Arahi, Edgar, Rich, and the person who works at the desk nights were very helpful and friendly. The staff here is amazing and really works hard to make this a pleasant place for all who walk through the doors.

By , from saint paul, us on Dec 16, 2018

Review comment responded on Jan 28, 2019

Dear Ambassador Erin First of all we would like to thank you for your visit and for sharing such a clear review. Thanks for underlining all the positive things of our small nice hotel! We will be very pleased to welcome you back whenever you want in Illusione Boutique. Best regards

5
Everyone

Convenient to everything. Staff is excellent. Breakfast is a nice touch.

By on Dec 5, 2018

Review comment responded on Jan 28, 2019

Hola Thank you so much for your visit and for taking the time to review your stay :) The entire team really appreciate to read your kind words. Hope to see you very soon, Best regards from Playa del Carmen

5

nice place by the ocean and 5th avenue

Everyone

Pros: very roomy suite (cabana vision, 5th floor), firm mattress, lots of pillows, fair view of ocean and pool, very friendly staff, complimentary breakfast with ambassador package, 1/2 block off 5th avenue, close enough to hear the action but far enough away they it shouldn't bother you with the AC running, adults only so no noisey kids. Cons: low water pressure in shower (sinks were fine), took about 3-5 minutes for hot water, no chairs in the suite (but you can bring in a patio chair from outside). These were inconveniences, not problems.

By , from NW Arkansas on Dec 17, 2017

Review comment responded on Feb 9, 2019

Dear Ambassador Scott, Sorry for the delay in your response, and you can be sure we fix that inconveniences, because your next stay with us has tot be perfect. Best Regards.

4

prime location

Everyone

Literally up the block from the beach,close to all restaurants and night clubs. Made it easy to go in and out when we were out every night.

By on Jul 5, 2017

Review comment responded on Sep 9, 2017

Dear Ambassador. Thank your for your kind review. We are so happy that you could take full advantage of our beatiful location on the heart of Playa del Carmen. Hopefully you will visit us soon, thank youfor choosing us as your home in the Riviera Maya. We are really looking forward to se you! It was a pleasure to assist you. Sincerely

4
Everyone

the room was simple, very clean and had all the basics. the staff was amazing, after the 1st day the girl knew how we like our coffee and would have it ready in the morning which I thought was exceptional. Pedrito was charming and friendly. would definitely stay here again

By , from Connecticut on Oct 16, 2016

5

great place

Everyone

Excellent staff very warm and helpful and caring. Especially Claudia the front desk manager!! Breakfast buffet included in hotel room purchase price was excellent and healthy and well rounded. We looked forward to it very morning. I will definitely go back and stay there. I strongly recommend Illusion Boutique to family and friends.

By , from New York City on Oct 13, 2016

4

only one night stay

Everyone

Close to restaurants and the famous 5th Ave. Nice stay. Employees were very accomodating and helpful.

By , from Minneapolis on Feb 26, 2016

Review comment responded on Feb 29, 2016

Thank you for positive feedback! We are extremely happy to hear that you enjoyed your stay and we thank you for taking the time to share your thoughts. You are definitely right, our location is unique and perfect, We describe ourselves as experience creators and we love to see our Ambassadors (Guests) happy and pleased.

Illusion Boutique Hotel By Xperience Hotels

8th St North, Playa del Carmen, QROO 77710
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