Skip to main content
Beginning of main content

Recent guest reviews

The hotel is excellent to stay at. The staff we’re very attentive to my every need. They checked us into the hotel while we were on the bus to the hotel! Never had that done before. Will definitely be back!

This place is awesome!

the best hotel

We enjoy everything from the shows to the food it was great. The only thing we didn’t enjoy was the dinner we actually paid for at the xcaret show at the XCARET park. It was like samples of food we truly didn’t eat it.We got to the hotel right after the show and stop by to get some tacos before heading to the room. Everything from the people to the parks to the food was great. Awesome place to enjoy with the family.

The check in process for this hotel is horrible. Please don’t expect to get your hotel room till about 4 or 5. Just keep in mind you are there for the parks not for the hotel and all will be okay. If you want a hotel experience that goes above and beyond for you book another hotel. This one falls short

Love the setting of the swim up rooms

Excellent place to visit, I cannot find anything critical to say. Staff was always helpful and friendly, all the restaurants on the property are excellent! It is a bit pricey but well worth the cost.

This place was the best vacations I’ve ever had, the service, the food, cleanliness, the place it self was amazing, I have never seen something like it I’ve been places, and this is out of this world and everything preserving nature, utilizing what this earth has giving us, the concept is very unique Not to mention how everything is made in Mexico by Mexicans, the food taste and is freshly made, nothing like other resorts I’ve been to I can go on and on, but I am not one to read long reviews, all I have to say is GO and see for your self !

This is not the typical review, but likely the one you all out there need to know. My wife had Covid 19 five days before our trip, Yep ...We Called Orbitz right away and they contact at the hotel Xcart . Hotel said no problem we just need a copy of the Covid test The Hotel said as Long as we have it before your check in date we give you a refund. unfortunately, due to a communications error the hotel did not get the test results in time so, now its a no-show no refund. Went round and round no help No refund . Finally, we spoke with Silvia guest service manager at Xcart. She took it upon herself to be a one woman crusader to help us when no one else would. Problem solved. customer service these days can be sketchy at best, but if you’re looking for great customer service you can trust especially in this time for pandemic Xcart is the way to go.

Restaurant staff by the pool not so friendly, they seemed annoyed when asking for something or a question, everything else was amazing, just that one restaurant was the minor negative experience

This is our third year visiting the resort and time and time again it exceeds our expectations! The staff is super friendly, they really try to make you feel special. The food is so yumi not bland like other resorts we've been to. I have to say they are taking more precautions for covid that back home!

This is by far the worst vacation experience I’ve ever had in Mexico, out of 6 visits during the COVID. The hotel and parks are extraordinary, so great and magnificent, but the poor management and COVID restrictions and endless rules have turned the balance upside down in such a negative way. They have turned these amazing places into a living nightmare, the staff turned from friendly welcoming staff into police dogs barking all over the place, left and right. Outdoor parks and outdoor activities all have mandated masks wearing at all times even when zip lining, water sliding, canoe riding in the ocean!! No joke, mask is mandated everywhere and not just as a mere suggestion they will go to incredible lengths to enforce it at all times. Food, buffets and restaurants and seating all had the same rules and restrictions, no eating by the pool, no inflatables allowed, No this No that, after a couple days, I swear I was hesitant to do anything without the fear of being irritated by some staff yelling not to do this for some stupid reason as every rule lacked any sense! The hefty nightly rate was justified by giving full access and transportation to all parks owned by the group XCARET! But every time we asked it was No you can’t do this you can’t do that it’s all fully booked!!! Fully booked to hotel guests, but open to public for purchase!! And so we paid out of pocket to purchase access to Xoximilco and did not do some of the others! Quite a scam. Will never return, beware!

Carr. Chetumal - Puerto Juarez Km. 282 Playa del Carmen QROO

Hotel highlights

  • Close to Xplor Theme Park and Xcaret Eco Theme Park
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive places you within a mile (2 km) of popular attractions like Xplor Theme Park and Xcaret Eco Theme Park. This 900-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a full-service spa, and 12 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to noon. There are ample dining options with 12 onsite restaurants, including CHIBALI, which specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 900 soundproofed accommodations afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and slippers, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free minibar items, espresso makers, and free newspapers are also standard.


Property features

Guests of Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour fitness center, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite Ocean Front Family

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite Adults

1 King Bed | Sleeps 3

Suite Garden

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite

1 King Bed | Sleeps 4

Guest reviews for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Everyone (82) Couples (23) Family (39)
5
Partner Couples

The hotel is excellent to stay at. The staff we’re very attentive to my every need. They checked us into the hotel while we were on the bus to the hotel! Never had that done before. Will definitely be back!

By on Jun 12, 2021

Review comment responded on Jun 14, 2021

Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

5
Partner Couples

This place is awesome!

By on May 29, 2021

Review comment responded on May 29, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

4
Everyone

By on May 26, 2021

Review comment responded on Jun 5, 2021

We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!

5
Family

the best hotel

By on May 8, 2021

Review comment responded on May 8, 2021

We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon!

5
Family with small children

We enjoy everything from the shows to the food it was great. The only thing we didn’t enjoy was the dinner we actually paid for at the xcaret show at the XCARET park. It was like samples of food we truly didn’t eat it.We got to the hotel right after the show and stop by to get some tacos before heading to the room. Everything from the people to the parks to the food was great. Awesome place to enjoy with the family.

By on May 2, 2021

Review comment responded on May 2, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

3
Family with small children Partner Couples Friends

The check in process for this hotel is horrible. Please don’t expect to get your hotel room till about 4 or 5. Just keep in mind you are there for the parks not for the hotel and all will be okay. If you want a hotel experience that goes above and beyond for you book another hotel. This one falls short

By on Apr 18, 2021

Review comment responded on Apr 30, 2021

Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

4
Family with small children

Love the setting of the swim up rooms

By on Apr 18, 2021

Review comment responded on Apr 30, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5
Family with small children

Excellent place to visit, I cannot find anything critical to say. Staff was always helpful and friendly, all the restaurants on the property are excellent! It is a bit pricey but well worth the cost.

By on Apr 15, 2021

Review comment responded on Apr 15, 2021

Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 30, 2021

We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon!

5
Family

This place was the best vacations I’ve ever had, the service, the food, cleanliness, the place it self was amazing, I have never seen something like it I’ve been places, and this is out of this world and everything preserving nature, utilizing what this earth has giving us, the concept is very unique Not to mention how everything is made in Mexico by Mexicans, the food taste and is freshly made, nothing like other resorts I’ve been to I can go on and on, but I am not one to read long reviews, all I have to say is GO and see for your self !

By on Apr 3, 2021

Review comment responded on Apr 4, 2021

Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710
url importing http://sso-opn.orbitz.com/Playa-del-Carmen-Hotels-Hotel-Xcaret-Mexico---All-Parks-/-All-Fun-Inclusive.h18335979-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Hotel-Xcaret-Mexico---All-Parks-/-All-Fun-Inclusive.h18335979-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Playa-del-Carmen-Hotels-Hotel-Xcaret-Mexico---All-Parks-/-All-Fun-Inclusive.h18335979-p2.Hotel-Reviews