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Recent guest reviews

The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.

Staff was very disappointing.

Beautiful and very clean

Amazing experience !!!

N/A

We loved the ambiance. The views were amazing and the staff was friendly and helpful. The food was amazing and the room was beautiful. Unfortunately our neighbors were loud and every night around 3 or 4 someone above us was using a power tool of some kind. It sounded like a grinder. We called twice and the second time they were able to determine that matainance was working above us. (They are not supposed to be working until 9am...) The hallways echo a lot as they are open air with no carpets. Basically we did not get to sleep. In all honesty, we wanted to bring the kids in a few years but now we are not sure we want to go back because we could really enjoy the resort because we got little sleep. I expect this is not typically and we were just unlucky. Please take this review with a grain of salt.

The hotel is huge and it has some very pretty areas. It is, though, far more expensive than what we expected.

The shouw

Check in was not the best. But the experience made up for it. Staff, food, and architecture was excellent.

We received a warm welcome from the Xcaret staff the moment we got to the airport and began the check-in process in their lounge while waiting for our shuttle. The resort was immaculate, each turn with an even better view than the last. My husband and I joked that this was Disney for adults, no detail was overlooked. The resort was clean and all precautions were taken to keep guests safe. And the food was delicious! We haven't been home for a week and I'm already thinking about our next trip!

If you're looking for a place to go that is full of adventure, this is the place to go!

This place is amazing. The décor is out of this world beautiful! My room was cleaned everyday with sweets left on my bed. I loved the hammock, shower and the tub! Pools are beautiful. They have cool selfie stations everywhere even at the parks. I'm in love I will be back with my whole family next time !

The hotel is excellent to stay at. The staff we’re very attentive to my every need. They checked us into the hotel while we were on the bus to the hotel! Never had that done before. Will definitely be back!

This place is awesome!

the best hotel

We enjoy everything from the shows to the food it was great. The only thing we didn’t enjoy was the dinner we actually paid for at the xcaret show at the XCARET park. It was like samples of food we truly didn’t eat it.We got to the hotel right after the show and stop by to get some tacos before heading to the room. Everything from the people to the parks to the food was great. Awesome place to enjoy with the family.

The check in process for this hotel is horrible. Please don’t expect to get your hotel room till about 4 or 5. Just keep in mind you are there for the parks not for the hotel and all will be okay. If you want a hotel experience that goes above and beyond for you book another hotel. This one falls short

Love the setting of the swim up rooms

Carr. Chetumal - Puerto Juarez Km. 282 Playa del Carmen QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hotel Xcaret Mexico - All Parks / All Fun Inclusive places you within a mile (2 km) of popular attractions like Xcaret Eco Theme Park and Xplor Theme Park. This 900-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a full-service spa, and 12 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to noon. There are ample dining options with 12 onsite restaurants, including CHIBALI, which specializes in Mexican cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 900 soundproofed accommodations afford space to spread out with a separate bedroom and living rooms. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and bathrobes, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free minibar items, espresso makers, and free newspapers are also standard.


Property features

Guests of Hotel Xcaret Mexico - All Parks / All Fun Inclusive have access to a full-service spa, 10 outdoor pools, and a children's pool. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a 24-hour gym, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite Ocean Front Family

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite Adults

1 King Bed | Sleeps 3

Suite Garden

2 Queen Beds | 1 King Bed | Sleeps 4

Junior Suite

1 King Bed | Sleeps 4

Guest reviews for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Everyone (65) Couples (30) Family (42)
5
Family with small children

The property was gorgeous and the staff was amazing. They were a bit disorganized with that COVID Test and transfer us back to the airport but other than that we had a great vacation.

By on Oct 3, 2021

Review comment responded on Oct 6, 2021

We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon!

2
Family Family with small children Partner Couples

Staff was very disappointing.

By on Sep 13, 2021

Review comment responded on Sep 13, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

4
Partner Couples

Beautiful and very clean

By on Sep 4, 2021

Review comment responded on Sep 6, 2021

Greetings Ms. Bianca: Thank you for your review. Your comments are very important to us to improve our services. We hope to see you very soon: Best regards

5
Family with small children

Amazing experience !!!

By on Aug 20, 2021

Review comment responded on Aug 20, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5
Family

N/A

By on Aug 15, 2021

Review comment responded on Aug 20, 2021

Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

3
Partner Couples

We loved the ambiance. The views were amazing and the staff was friendly and helpful. The food was amazing and the room was beautiful. Unfortunately our neighbors were loud and every night around 3 or 4 someone above us was using a power tool of some kind. It sounded like a grinder. We called twice and the second time they were able to determine that matainance was working above us. (They are not supposed to be working until 9am...) The hallways echo a lot as they are open air with no carpets. Basically we did not get to sleep. In all honesty, we wanted to bring the kids in a few years but now we are not sure we want to go back because we could really enjoy the resort because we got little sleep. I expect this is not typically and we were just unlucky. Please take this review with a grain of salt.

By on Aug 3, 2021

Review comment responded on Aug 5, 2021

Dear guest: We would like to say we are sorry for the inconvenience. Thank you very much, for these comments. This information is very important to us, to improve our services. We hope to get a second chance to change the point of view. Regards

1
Family

The hotel is huge and it has some very pretty areas. It is, though, far more expensive than what we expected.

By on Jul 21, 2021

Review comment responded on Jul 27, 2021

Greetings, dear guest: We hope you can give yourself the opportunity to visit us again. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.

5
Everyone

The shouw

By on Jul 21, 2021

Review comment responded on Jul 27, 2021

Greetings, dear guest: We appreciate such a great rating from your experience at Hotel Xcaret México. Come back soon! Sincerely

5
Partner Couples

Check in was not the best. But the experience made up for it. Staff, food, and architecture was excellent.

By on Jul 19, 2021

Review comment responded on Jul 23, 2021

Greetings dear Guest: Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon! Sincerely:

5
Partner Couples

We received a warm welcome from the Xcaret staff the moment we got to the airport and began the check-in process in their lounge while waiting for our shuttle. The resort was immaculate, each turn with an even better view than the last. My husband and I joked that this was Disney for adults, no detail was overlooked. The resort was clean and all precautions were taken to keep guests safe. And the food was delicious! We haven't been home for a week and I'm already thinking about our next trip!

By on Jul 15, 2021

Review comment responded on Jul 16, 2021

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710
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