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Recent guest reviews

Do not book here. We waited almost 6 hours to get our room only to find out the resort was overbooked and we were being put at a sister “family club” property far away from any amenities we wanted to use. There is no parking available at hotel. They will make u park at a sister club and walk to where u need to go. Service is extremely slow and everybody waiting with us was disappointed. I have never been so disappointed with a hotel and service before.

I like the construction, the distribution and the quiet of the rooms. The only think I can say I didn't like could be they need more service people so so don't see them running all the time.

Very good!

Staff were friendly.

We liked the property very much, it was great!

Hands down best resort! Staff was amazingly helpful, friendly, and welcoming! They made our stay feek as though we were royalty! Rooms weee cleaned and stocked daily! Food was good and fruit was always fresh! The grounds of the resort was well maintained and absolutely breathtaking!!!! My husband and I are looking forward to returning!

First and foremost, I do love this property. It isn’t the most updated rooms, but the courtesy of the staff makes it a place that I would keep returning to. I do however, have 2 complaints. First, I’ve been booking this property since the Explosion 10 years ago. Have revisited many times and have yet to be upgraded, absolutely no perks! I have been a loyal guest, that tips, and have never been updated to even a V.I.P wristband. I just returned from Princess this week, I saved up during this hard year to take myself, my wife and my daughter on this trip, only to get to the property and the kids clubs were closed. I’m understanding we are in some difficult times, however, I would have liked to have been informed in advance. I would have liked my 7 year old daughter to enjoy to the fullest. Other than that, we love princess, we have visited and stayed at other properties only to return. We have even stayed at Princess in the Dominican Republic. So some recognition for loyal guests would be greatly appreciated. The computer systems should be updated enough to show this. We will be back soon but hopefully under better circumstances.

everything was excellent, the personal very nice and one of the chef in the buffet restaurant prepare special tacos for us because we cant eat some of the food.

Nos gusto todo.. la comida, las habitaciones. Las playas, las piscinas. Pero lo que mas nos gusto fue la atención y amabilidad de todo el personal del hotel... no nos queríamos ir... muchas gracias por todo espero volver muy pronto

The staff was always kind, happy and helpful. The beach was very clean.

First time at a All Inclusive Resort and truest recommend this one! Ultimate Buffet & drinks!!!! Workers are sweet and friendly!!!

Very nice looking grounds and most of the hotels were spread out. Really good for space distribution and never really too crowded. All the included restaurants are on one side of the resort. Our walk was about 8 min each night so plan accordingly. This was my first time here so we got a few lessons in "everyone is always trying to sell you something" and that rings true here. Just be aware of the full details of any offers you get and make sure you see it for yourself if you can.

Enjoyed my stay. Property is clean and staff is friendly. Will stay again.

large resort with great food and service. pools were great and beach was incredible. our room had some issues with electricity (outlets stopped working throughout the week), but overall it was a great vacation.

Huge resort with lots of activities to do. I loved the customer service and food.

The grounds are very beautiful and well kept. It is a fairly long walk from the beach to the lobby and it's shop, buffet and gym. There are golf cart like things to help if you need them. The food was pretty good to excellent. I liked having a vegetarian area in the buffet, although its offerings were somewhat uninspired. I would certainly return.

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Grand Riviera Princess - All Inclusive places you within 3 miles (5 km) of popular attractions like Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. This 674-room, 4.5-star property has 12 outdoor pools along with a full-service spa and a water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. Get a pick-me-up at the coffee shop/café.


Rooms

The 674 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 30-inch plasma TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Deluxe Room, Pool Access (Pool View)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room, Garden View

2 Double Beds and 1 Queen Sofa Bed | Sleeps 4

Room

1 King Bed and 3 Twin Bunk Beds | 2 Double Beds and 1 Queen Sofa Bed | Sleeps 5

Family Room

1 King Bed and 3 Twin Bunk Beds | 2 Double Beds and 1 Queen Sofa Bed | Sleeps 5

Guest reviews for Grand Riviera Princess - All Inclusive

Everyone (64) Couples (23) Family (24)
1
Partner Couples

Do not book here. We waited almost 6 hours to get our room only to find out the resort was overbooked and we were being put at a sister “family club” property far away from any amenities we wanted to use. There is no parking available at hotel. They will make u park at a sister club and walk to where u need to go. Service is extremely slow and everybody waiting with us was disappointed. I have never been so disappointed with a hotel and service before.

By on Jun 16, 2021

Review comment responded on Jun 18, 2021

Dear guest: We are sorry that our hotel did not meet your expectations. Feedback is always appreciated and we will look into the situations that you are pointing on your review. Regards,

5
Family

I like the construction, the distribution and the quiet of the rooms. The only think I can say I didn't like could be they need more service people so so don't see them running all the time.

By on Jun 2, 2021

Review comment responded on Jun 3, 2021

we are sorry that you were not happy with our property or services, hopefully next time you will give us a higher rating! Warmest regards,

5
Family Partner Couples

Very good!

By on May 29, 2021

Review comment responded on Jun 3, 2021

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

5
Family

Staff were friendly.

By on May 3, 2021

Review comment responded on May 3, 2021

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

5
Family Family with small children

We liked the property very much, it was great!

By on Apr 21, 2021

Review comment responded on Apr 22, 2021

Thank you for your nice comments, hope to see you back soon!!

4
Everyone

By on Apr 6, 2021

Review comment responded on Apr 16, 2021

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

5
Partner Couples

Hands down best resort! Staff was amazingly helpful, friendly, and welcoming! They made our stay feek as though we were royalty! Rooms weee cleaned and stocked daily! Food was good and fruit was always fresh! The grounds of the resort was well maintained and absolutely breathtaking!!!! My husband and I are looking forward to returning!

By on Apr 2, 2021

Review comment responded on Apr 2, 2021

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4
Family Family with small children Partner Couples

First and foremost, I do love this property. It isn’t the most updated rooms, but the courtesy of the staff makes it a place that I would keep returning to. I do however, have 2 complaints. First, I’ve been booking this property since the Explosion 10 years ago. Have revisited many times and have yet to be upgraded, absolutely no perks! I have been a loyal guest, that tips, and have never been updated to even a V.I.P wristband. I just returned from Princess this week, I saved up during this hard year to take myself, my wife and my daughter on this trip, only to get to the property and the kids clubs were closed. I’m understanding we are in some difficult times, however, I would have liked to have been informed in advance. I would have liked my 7 year old daughter to enjoy to the fullest. Other than that, we love princess, we have visited and stayed at other properties only to return. We have even stayed at Princess in the Dominican Republic. So some recognition for loyal guests would be greatly appreciated. The computer systems should be updated enough to show this. We will be back soon but hopefully under better circumstances.

By on Mar 31, 2021

Review comment responded on Apr 6, 2021

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Please contact me in advance the next time. Warmest regards,

5
Partner Couples

everything was excellent, the personal very nice and one of the chef in the buffet restaurant prepare special tacos for us because we cant eat some of the food.

By on Mar 18, 2021

Review comment responded on Mar 19, 2021

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

5
Family with small children Family

Nos gusto todo.. la comida, las habitaciones. Las playas, las piscinas. Pero lo que mas nos gusto fue la atención y amabilidad de todo el personal del hotel... no nos queríamos ir... muchas gracias por todo espero volver muy pronto

By on Feb 27, 2021

Review comment responded on Mar 1, 2021

Muchas gracias por sus comentarios, esperamos verlos pronto de regreso.

Grand Riviera Princess - All Inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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