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Recent guest reviews

Beautiful, clean resort. Staff was very friendly and attentive. Food was terrific!

upgraded to the Casitas and it was very nice! What I didn't like was the cable was out the entire time. Everything else was wonderful!

The resort took care of whatever I needed and the employees were all very helpful and friendly.

We had an amazing time!!! Everyone there except for our concierge was amazing!!!!! Looking forward to our next trip there.

Amazing Spa and Services! The Staff and Spa Staff were all absolutely Lovely. And Incredible place for a getaway! I highly recommend it and will be back!

I loved the property overall. Daniel at the front desk was great. Soraya from the tour when they try to have you become an Exotic member was HORRIBLE!! Energy and attitude was very bad. I would stay again but will never get talked into doing one of those tours again.

The hotel and the staff were amazing! Lots of food plenty of top shelf booze. No masks unless indoors!

Beautiful resort, but because of the recent hurricanes, somethings have changed. 1) there are wave breakers or large concrete blocks obstructing the water, so no sea swimming, and it’s a bite unsightly. Obviously I know this is needed, and it is why things are so inexpensive. 2) the green houses where they sourced all their “gourmet” fruits, veggies, etc, were destroyed during the hurricane. Therefore, The food was Terrible. The place is cool, and the pools are great and clean and ample. If the price is still very low, it’s worth it, but until they are able to improve these things, don’t spend to much.

Did not like the beach. In particular the structures in the water seemed to take away the beauty.

Loved the staff. I hope the company treats their staff as great as they treat every guest. Loved the swim out pool, our “next door neighbors” and the preservation of the beach and protection of sea turtles! Online it wasn’t super clear that this is a 3 part resort, I would have like to stay in the casitas as it’s newer, but really enjoyed our time there!

El dorado is an amazing property. The entertainment staff was friendly and personable, especially Haxby, Josie and Gucci. This is my 4th time staying on this property and every time has been great. The food is delicious and the level of friendliness on the entire property is hard to believe. I have never stayed at a property where everyone greets you and is very friendly. I have already booked a return trip and plan to book many more.

The pros: The property is large and beautiful. The staff are incredibly friendly. The food is better than any all inclusive we’ve been too. The cons: we expected a beautiful ocean front beach but got a rocky and pretty inaccessible one. If we wanted anything other than Merlot red wine we had to pay for it because that is the only red wine under the all inclusive.

Spa was not good and overpriced for the service. Difficult to eat at night due to time of restaurants hours, dresscode, and no buffet. If you do excursions it is hard to eat after you come back.

Km 45 Carretera Cancun Playa del Carmen QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playacar, El Dorado Royale, Gourmet All Inclusive by Karisma is 1.9 mi (3 km) from Playacar Golf Club. This 478-room, 5-star property has 6 outdoor pools along with indoor private spa tubs and a full-service spa.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 11:00 AM. This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

El Dorado Royale, Gourmet All Inclusive by Karisma's 478 rooms are air-conditioned and provide indoor private spa tubs, free minibar items, and balconies or patios. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free international calls, and free local calls.


Property features

Guests of El Dorado Royale, Gourmet All Inclusive by Karisma have access to a full-service spa, 6 outdoor pools, and karaoke. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 39 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this adults-only property include a lazy river, a health club, and 2 spa tubs.

Room options

Junior Suite (Swim Up)

1 King Bed | Sleeps 3

Royal Suite

1 King Bed | Sleeps 2

Luxury Suite

1 King Bed | Sleeps 3

Presidential Suite, 2 Bedrooms

2 Queen Beds and 1 King Bed | Sleeps 6

Guest reviews for El Dorado Royale, Gourmet All Inclusive by Karisma

Everyone (25) Couples (107) Family (12) Other (6) Friends (5)
5
Family

Beautiful, clean resort. Staff was very friendly and attentive. Food was terrific!

By on Aug 12, 2021

Review comment responded on Aug 13, 2021

It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma. Best regards,

4
Partner Couples

upgraded to the Casitas and it was very nice! What I didn't like was the cable was out the entire time. Everything else was wonderful!

By on Aug 6, 2021

Review comment responded on Aug 6, 2021

Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We are very sorry for not being able to exceed your expectations and have left this image of our services. We have worked very hard in this area in order to avoid other guests get the same impression. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us take a step forward in terms of client´s satisfaction. All the best!

5
Family

The resort took care of whatever I needed and the employees were all very helpful and friendly.

By on Aug 2, 2021

Review comment responded on Aug 6, 2021

It has been a pleasure to read your recent review. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma. Best regards,

5
Family

We had an amazing time!!! Everyone there except for our concierge was amazing!!!!! Looking forward to our next trip there.

By on Jun 1, 2021

Review comment responded on Jun 1, 2021

Thank you for your fantastic review, it is very special when receive such comments like yours. I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept.

5
Partner Couples Friends

By on May 21, 2021

Review comment responded on May 21, 2021

Thank you very much for your recent visit and lovely review. Hopefully, we will have the pleasure of welcome you back very soon.

3
Everyone

By on Apr 13, 2021

Review comment responded on May 7, 2021

Dear User, even though we are disappointed with the 3-star review, we will use it as an opportunity to improve our vacation experiences.

5
Everyone

Amazing Spa and Services! The Staff and Spa Staff were all absolutely Lovely. And Incredible place for a getaway! I highly recommend it and will be back!

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Thank you for your review, detailing your experiences from your stay with us. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.

5
Everyone

By on Feb 4, 2021

Review comment responded on Feb 24, 2021

Thank you for your wonderful review of your recent stay here at El Dorado Royale.

4
Family

I loved the property overall. Daniel at the front desk was great. Soraya from the tour when they try to have you become an Exotic member was HORRIBLE!! Energy and attitude was very bad. I would stay again but will never get talked into doing one of those tours again.

By on Feb 3, 2021

Review comment responded on Feb 4, 2021

Dear guest. Greetings from El Dorado Royale. Thank you very much for your feedback we will pass the coments to the exotic manager in order to take action. Regards

5
Family

The hotel and the staff were amazing! Lots of food plenty of top shelf booze. No masks unless indoors!

By , from Texas on Jan 24, 2021

Review comment responded on Jan 25, 2021

Dear Guest. Thank you very much for your comments. we are glad to know you enjoy your stay and the services of the hotel. Hope to see you soon.

El Dorado Royale, Gourmet All Inclusive by Karisma

Km 45 Carretera Cancun, Playa del Carmen, QROO 77710
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