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Recent guest reviews

This was a great place to go for a getaway! It is true - there isn't much to do - which was EXACTLY what we wanted. The things that they do have are excellent - the food was fantastic, drinks were great, service was wonderful, beach was soft white sand, the ocean was warm... it was literally everything we wanted in a vacation. Plus, since the rooms mostly face the "jungle" you get the added bonus of a second whole vista - birds, trees... it was really lovely.

I've never written a review before but I believe this place was worth it. I read others and some of the tips did help to set expectations. The service was amazing, we were waited on the entire time. We had a patio suite with the pool and it was beautiful. Loved riding bikes everywhere, food was great, buckets of beers brought out to our day bed right on the beach, along with fresh cerviche. Spa was great, I did bring $50 in one dollar bills to tip, and I am glad I did. The service was so good it would have felt strange not to. We added the pillowtop on our mattress which was nice, one night we got a little hot and had them bring in a fan for us which did the trick perfectly. We had the hotel set up ground transportation and it was great having a private suburban pick us up with cold water and towels. Super quiet place, but wifi worked great and we brought our own speaker and jammed by the beach. Overall great experience. Seaweed was abundant, but they were cleaning it all day, not their fault at all. Just the time of season, when entering the water be careful to go slow, as soon as you get in there are sharp rocks for about 10 ft then it turns to a sandy/clay bottom.

Adults only with delicious food and exceptional service by the staff.

My wife and I (late 30's) really enjoyed ourselves at this resort. Its small and you never have that crowded feeling. Always a chair by the pool available and you never go too long without a drink in your hand, thanks to the awesomeness of Sal Vador. The rooms are large and the views are breath taking. Food is good with lots of choices. We'll be going back again and again.

My best vacation ever. Luis and Ernesto were the two waiters who took care of us most often. They were friendly ,knowledgeable and a pleasure to deal with. The food was amazing. The place is amazing. It feels like there are more staff to serve your every need than there are guests. At the same time it was completely laid back and comfortable. The grounds are beautiful and well kept. The spa and classes were top notch. The whole experience was more than I could have hoped for. We had the least expensive room and it was bigger than my first apartment. Double shower. Very nice king mattress. Private outdoor sitting area with outdoor bathtub. Fully stocked and constantly refilled mini bar. We are planning to return next year. Can’t wait.

The hotel is amazing the staff treats you’s like king and queens the food is of high quality. Just great . The only con I would say . was room service is included but they charge a $20. Service fee they should get rid of that charge. All top self drinks are served even waiters on the beach

It was a quiet place due to the smaller size. The staff took great care of us. Arnan and Luis we're awesome during our fine dining. Roberto took great care of us at the pool and Sandra at ceviche made us feel like family. Carlos, david, jorge made perfect drinks for sitting by the ocean.

Great Place, Great People, Great Food. Don't be difficult and enjoy the place, everything you need is brought to you in this All Inclusive Resort.

We were looking for a relaxing getaway and got just that! The room was excellent. We had the Junior suite room and was very pleased. It open to very tranquil jungle atmosphere where little jungle animals were seen walking at night or early in the mornings. It was so peaceful! The beach was glorious. So clear and smooth. The staff was a dream. Very helpful and friendly. The bartender Javier was the best. He made the best mango daiquiris. The concierge staff was always there to assist in helping you have a great vacation or just to make sure you relaxed and enjoyed the restful environment. The spa was always a dream come true. Me and my wife had the couples massage it was top notch ! We will be back on our next trip back to Mexico.

Sorry I just spent twenty minutes praising the Blue Diamond on their inquiry. All positive.

The staff is excellent, batler Celina and Cesar (both) are very nice Waiter Pedro and Ricardo at the swiming pool are awsome too. Perfect vacation with my wife if you looking for a nice and quiet hotel. Junior suite with private pool and private jacuzzi excellent

Nice quiet resort, the staff is super friendly and see to your every need. The food and drinks were outstanding and no waiting for either. This place is excellent for couples who just want to relax and enjoy each other's company. I cannot emphasize the staff enough they make this place.

I vacation 3-4 times per year. I normally stay in quiet luxury resorts/hotels. I happened to want to extend my stay in playa del carmen so I jumped on a special deal to stay at Blue Diamond. After staying at a neighboring resort I was sorely embarrassed to bring my fiancé here.

Everything was superb! There are not a lot of activities like in other resorts: no animation team, to nightly entertainment and such. But you do't need it here. This is a place to relax, spend very romantic time with your loved one, forget about everything. The food was very good, the service is excellent. For you the beach lovers it is not a good place. The waters are murky and not pretty. The beach itself is good: very soft and white sand, a lot of loungers, shade. But if you walk to your right to the next resort, you can get a very nice swimming. Enjoy the spa. Excellent facilities are free except the massage or rituals. Too bad that it is now divided to men and women sections. There have to family hours as a lot of people wanter to be in the sauna together with spouses.

The rooms are beautiful and the staff is amazing. They will pick you up and take you anywhere on the property. The food is very good for an all inclusive property. The Spa services and pool area are both very nice.

Great location, modern rooms, great pool setup next to the ocean, really high quality food especially the mexican/mayan dishes. The service was a little inconsistent across the board, some people were very good, and others were not. There does not seem to be centralized training and culture of customer service like you experience at other luxury brands (como, rosewood, ritz, etc.). These other brands have a culture of "customer first" and this was not evident at blue diamond. The rooms were very spread out and our location was about a half mile from the beach and they would not let us have our own bikes that were available on the property because those were reserved for "higher paying" room categories, I thought this was a little strange, and evident of the inconsistent customer service at the hotel. At other times, people would be really friendly and say they would deliver something to our room etc., but would not follow through and we would have to call back three times.

We stayed 5 nights at the Blue Diamond. Maybe not for everyone as there are almost no activities provided and it's adults only. It is, however, a superbly run resort at a great location. Perfect beach and water, fabulous restaurants, nice rooms. The all inclusive includes all drinks and really interesting meals in the restaurants. Dining is a la carte, no buffets. Perhaps one of the best things is the staff - every single person is warm and friendly and endlessly helpful. Just a great place to stay, relax and enjoy.

Great resort! Everything was perfect. Would stay again.

This was our second stay at Blue Diamond. The staff are wonderful and the property is beautiful. We'll be back again.

Km. 298.8 Carretera #307 Playa del Carmen QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located 1.9 mi (3.1 km) from Tres Rios Ecopark, Blue Diamond Luxury Boutique - All Inclusive - Adults Only is within a 5-minute drive of other popular attractions like El Camaleon Mayakoba Golf Course. This 128-room, 4.5-star property welcomes business and leisure travelers with a marina, a full-service spa, and 3 restaurants.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:00 AM. There are ample dining options with 3 onsite restaurants, including Aquamarina Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 128 rooms are soundproofed and have an array of amenities, including free minibar items, coffee makers, and free newspapers. 42-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free international calls, free long-distance calls, and free local calls are other standard amenities.


Property features

Guests of Blue Diamond Luxury Boutique - All Inclusive - Adults Only have access to a marina, a full-service spa, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a health club, a sauna, and free WiFi in public areas.

Room options

Junior Suite, Patio - Water Circuit included

2 Double Beds | 1 King Bed | Sleeps 3

Beach Front Presidential Suite - Water Circuit Included

3 King Beds | Sleeps 6

Patio Diamond Suite - Water Circuit included

1 King Bed | Sleeps 2

Palafitos Junior Suite - Water Circuit included

1 King Bed | Sleeps 2

Guest reviews for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Everyone (8) Couples (16) Family (1) Other (1)
4
Everyone

By on Jan 5, 2021

Review comment responded on Jan 6, 2021

Dear Mr. Anonymous: Thank you very much for your kind preference!! Best Regards! Jose Vargas Deputy Manager Bluediamond Luxury Boutique Hotel

5
Partner Couples

This was a great place to go for a getaway! It is true - there isn't much to do - which was EXACTLY what we wanted. The things that they do have are excellent - the food was fantastic, drinks were great, service was wonderful, beach was soft white sand, the ocean was warm... it was literally everything we wanted in a vacation. Plus, since the rooms mostly face the "jungle" you get the added bonus of a second whole vista - birds, trees... it was really lovely.

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear Anonymous: Thank you so much for taking the time to share your experience with other travelers on this portal. It was a pleasure to have you among us and we are very glad that you enjoyed your vacation. For us, comments like yours are of great motivation since they reflect the passion we deliver to our daily tasks. I will be sharing your review with all our staff, I am sure it will be a great pride for all to see the pleasant impact reflected and your kind acknowledgment of your hard work. We hope to have you again with us in the very near future. best regards, Jose Vargas Deputy Manager Blue Diamond Luxury Boutique Hotel.

5
Partner Couples

I've never written a review before but I believe this place was worth it. I read others and some of the tips did help to set expectations. The service was amazing, we were waited on the entire time. We had a patio suite with the pool and it was beautiful. Loved riding bikes everywhere, food was great, buckets of beers brought out to our day bed right on the beach, along with fresh cerviche. Spa was great, I did bring $50 in one dollar bills to tip, and I am glad I did. The service was so good it would have felt strange not to. We added the pillowtop on our mattress which was nice, one night we got a little hot and had them bring in a fan for us which did the trick perfectly. We had the hotel set up ground transportation and it was great having a private suburban pick us up with cold water and towels. Super quiet place, but wifi worked great and we brought our own speaker and jammed by the beach. Overall great experience. Seaweed was abundant, but they were cleaning it all day, not their fault at all. Just the time of season, when entering the water be careful to go slow, as soon as you get in there are sharp rocks for about 10 ft then it turns to a sandy/clay bottom.

By on May 22, 2019

Review comment responded on May 25, 2019

Dear Anonymous, Thank you for taking time to review our hotel; it was an honor to host you on your last vacation. It brings us the greatest satisfaction to know that we were able to make your vacation as wonderful as you deserve. We will pass your generous comments on to staff, spa and restaurants in order to motivate and let them know about their job well done. Best Regards,

5
Family

Adults only with delicious food and exceptional service by the staff.

By , from Midwest, USA on Feb 18, 2019

Review comment responded on Feb 26, 2019

Dear Michelle, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,

5

perfect getaway

Couples

My wife and I (late 30's) really enjoyed ourselves at this resort. Its small and you never have that crowded feeling. Always a chair by the pool available and you never go too long without a drink in your hand, thanks to the awesomeness of Sal Vador. The rooms are large and the views are breath taking. Food is good with lots of choices. We'll be going back again and again.

By , from Oklahoma on Jun 27, 2018

Review comment responded on Jun 30, 2018

Dear Mrs. Akeas, Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel It would be a pleasure to host you again soon! Please feel free to contact me should you require any assistance it will be a pleasure to help. Regards,

5

can’t wait to go back

Everyone

My best vacation ever. Luis and Ernesto were the two waiters who took care of us most often. They were friendly ,knowledgeable and a pleasure to deal with. The food was amazing. The place is amazing. It feels like there are more staff to serve your every need than there are guests. At the same time it was completely laid back and comfortable. The grounds are beautiful and well kept. The spa and classes were top notch. The whole experience was more than I could have hoped for. We had the least expensive room and it was bigger than my first apartment. Double shower. Very nice king mattress. Private outdoor sitting area with outdoor bathtub. Fully stocked and constantly refilled mini bar. We are planning to return next year. Can’t wait.

By , from grand island ny on Feb 13, 2018

Review comment responded on Feb 18, 2018

Dear Robert, What an amazing review! We truly appreciate you taking the time to share your recent experience at Blue Diamond Luxury Boutique Hotel. We are pleased to know you have enjoyed our staffs’ exceptional service; we will let Luis and Ernesto know that they have been personally mentioned. It would be an honor to host you again soon! Best Regards,

5

perfect

Everyone

The hotel is amazing the staff treats you’s like king and queens the food is of high quality. Just great . The only con I would say . was room service is included but they charge a $20. Service fee they should get rid of that charge. All top self drinks are served even waiters on the beach

By , from west seneca ny on Feb 11, 2018

Review comment responded on Feb 13, 2018

Dear Mr. Dan, Thank you for rating our Hotel; it's a pleasure to know that you are enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. Please feel free to contact me should you require any further assistance it will be a pleasure to host you again soon! As per the room service delivery fee, please be assured that your comments will passed on to the pertinent people. Regards,

5

secluded and personal

Everyone

It was a quiet place due to the smaller size. The staff took great care of us. Arnan and Luis we're awesome during our fine dining. Roberto took great care of us at the pool and Sandra at ceviche made us feel like family. Carlos, david, jorge made perfect drinks for sitting by the ocean.

By on Jan 29, 2018

Review comment responded on Feb 5, 2018

Dear Mr Anonymous. Thank you for rating our Hotel; it's a pleasure to know that you enjoyed your stay here at Blue Diamond Luxury Boutique Hotel. Please feel free to contact me should you require any further assistance. it will be a pleasure to host you again soon.

5

perfect for farniente

Couples

Great Place, Great People, Great Food. Don't be difficult and enjoy the place, everything you need is brought to you in this All Inclusive Resort.

By , from LA on Nov 3, 2017

Review comment responded on Nov 7, 2017

Buenas Tardes Gabe, First of all thank you for giving us the chance to host you on your most recent vacation. Nothing gives us more satisfaction than making our guests´ vacations great. It’s wonderful to read your kind words. Please contact us if you wish to come back, it would be an honor host you once more. Best Regards,

5

well worth the stay!

Everyone
Our room. The view from the pool.

We were looking for a relaxing getaway and got just that! The room was excellent. We had the Junior suite room and was very pleased. It open to very tranquil jungle atmosphere where little jungle animals were seen walking at night or early in the mornings. It was so peaceful! The beach was glorious. So clear and smooth. The staff was a dream. Very helpful and friendly. The bartender Javier was the best. He made the best mango daiquiris. The concierge staff was always there to assist in helping you have a great vacation or just to make sure you relaxed and enjoyed the restful environment. The spa was always a dream come true. Me and my wife had the couples massage it was top notch ! We will be back on our next trip back to Mexico.

By , from Chicago, IL on Jul 22, 2017

Review comment responded on Jul 27, 2017

Dear Mr. Jonathan, First of all thank you for your recent visit to Blued Diamond Luxury Boutique Hotel, it is an honor to know that we have been able to grant you such a nice vacation. Javier, and the rest of the staff, works very hard to make this happen. We look foward to hosting you again son. Best regards,

Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Km. 298.8 Carretera #307, Playa del Carmen, QROO 77710
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