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Recent guest reviews

I highly recommend the Acanto Playa Del Carmen Trademark Collection by Wyndham hotel. The staff were helpful, professional and very friendly. The hotel was very well kept and in a prime location to restaurants, activities and the beach. We thoroughly enjoyed our stay. We will be back.

Is a good hotel...........................................

The Acanto Hotel has been a great find for us! It's such a rare gem hotel in the oasis of Playa del Carmen. If we want to own a hotel with greatest pride, Acanto shall be the one! The charm of the hotel coupled with exemplary management staff and house keeping have enabled us to have enjoyed our vacation to the fullest! Additionally, my wife misplaced her purse with money & credit cards at the hotel after we lounged by the beautiful pool. But luckily, it was founded by hotel staff and turned in at the office for us; everything were intact . After checking out and reached the airport, we realized we left our daughter's reading glass in our room, the hotel staff quickly located the missing item and made arrangement to send it to our home in the US expeditiously via UPS. We have had a great stay at the hotel and our vacation's experience were enriched by our stay at Acanto. Every members of staff strive to exceed our expectations and they in fact succeeded! We can simply assess that if you book at Acanto Hotel, you will actually get 5-star hotel's services & comforts at a 3-star hotel prices. We are glad we have stayed at Acanto and will do it again.

This is a very quaint and nice little hotel. The owners and staff are very accommodating. Night manager/auditor was always on point and made sure the place was safe. The rooms are surprisingly modern, clean and well-maintained. The location is excellent, just a 1/2 block from 5th Ave. Parking is included. Beach is nearby. Rooftop is shared with many other condo-owned rooftop terraces. No pool/jacuzzi on roof even though it may look like it in pictures. The breakfast is just minimal, but it is acceptable. Our first day they had percolated coffee and a box of rolls from Sam's club set out. By the last day they had added fresh fruit, hard boiled eggs. I don't blame the management as the hotel was not full (only 1-3 rooms) and it was hard to gage how many persons would show up or not. Bed was a little hard. I would recommend it

Hotel was okay. Location is great. Walls are paper thin and you can hear everything. There was a guy jamming his music next door and we could hear him till 4am till he went to sleep. Buffet was nothing special. Just some toast cereal and bananas.

Nice hotel in a great location. The staff was very friendly, the room was clean, the morning breakfast was good.

Nice hotel very comviniece shop and food great Close to the beach we love it

We booked a room with a kitchen. It was very conveniently situated on the first floor overlooking the swimming pool and also few steps away from the parking garage. A little bit of advice on the parking garage. It’s a small space big enough to fit about 6 sedan sized vehicles and it’s first come first serve basis parking and there’s no structure on parking you just park anywhere in there provided you don’t block anyone. If you plan on driving you will have a hard time with a vehicle bigger than a standard sized Sedan. Luckily, I was there on June when it’s still barely off season so I was able to get parking for the sedan I rented. Anything bigger would have been trouble and during high season, wow, good luck! Overall the place was really wonderful and accommodating. I really loved that they had several spots on terrace for BBq equiped with all you would need and some of them have a view to the ocean. Very Nice! Also the location is right smacked middle of 5a Avenida which is where all the shops are if that’s your thing. It’s a nice walk but we preferred walking to the street taco places which were 8 minutes away. No regrets.

Our stay at Acanto was great. It's close to everything, assuming you enjoy being in the heart of the action and it was surprisingly quiet and calm given the central location. It was about a quick two block walk to the beach and several shops and restaurants were nearby. Breakfast had good options for grains, fruits, even cheeses and boiled eggs. The room was kept spotless every day and the A/C worked great which was really nice for sleeping. We had a hammock on our balcony which was pleasant too. They also do a great job of being environmentally friendly aby utilizing a smart system that encourages you not to leave electricity on when you aren't in the room. I appreciate that effort very much and think all hotels should use it. Front desk staff were friendly and helpful. Thank you for the great stay!

Wonderful 2 week stay with Aconto, very relaxing with nice breakfast every day and fantastic staff!

This hotel has an amazing location, minutes walking from everything. The price is amazing and the rooms are extremely spacious. The pool and the free breakfast are not the most luxurious but they hold their purpose. My friends and I did a spring break trip and it fit all of our needs perfectly. Very safe and Comfortable!

Stayed in one bedroom condo. Overall condition of the place was good. Staff was helpful and the Breakfast, while very light, was a god touch. Location is excellent for both 5th ave and a couple of blocks from the beach. Few issues: 1. The bed is short. I’m 6’1 and had to sleep at an angle to not touch the baseboard. 2. Elevator didn’t always work which made it a pain. 3. Toilet didn’t flush well. Other the above minor inconveniences. It was a good stay though

We got lucky finding this place! The location is perfect! It's close to the main area and only about 2 blocks from the beach! The place was very clean and safe! I'd recommend staying here to friends.

We booked our flights for the wrong dates and needed to find a room for the last day. I found Acanto. The photos looked good,location seemed ok too. I was so pleased when we walked into our rooms. Great room, great staff and even better location. Everything outside your front door. I actually hope we have a reason to come back.

16th Street Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Downtown Playa del Carmen, Acanto Playa del Carmen, Trademark Collection by Wyndham is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 29-room, 4-star resort welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 8 AM to 11 AM. This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 29 recently renovated rooms feature 3 bathrooms. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include free international calls, free long-distance calls, and free local calls.


Property features

Guests staying at Acanto Playa del Carmen, Trademark Collection by Wyndham enjoy an outdoor pool, a health club, and a rooftop terrace. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 120 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this hot springs resort include free WiFi in public areas, conference space, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom, Non Smoking (Master)

1 King Bed | Sleeps 2

Suite, 2 Bedrooms, Non Smoking (Master)

1 King Bed and 1 Queen Bed | Sleeps 4

Superior Suite, 2 Bedrooms, Non Smoking

1 King Bed and 1 Queen Bed | Sleeps 4

Suite, 3 Bedrooms, Non Smoking

1 King Bed and 2 Queen Beds | Sleeps 6

Guest reviews for Acanto Playa del Carmen, Trademark Collection by Wyndham

Everyone (12) Couples (1) Family (1)
4
Everyone

I highly recommend the Acanto Playa Del Carmen Trademark Collection by Wyndham hotel. The staff were helpful, professional and very friendly. The hotel was very well kept and in a prime location to restaurants, activities and the beach. We thoroughly enjoyed our stay. We will be back.

By , from San Antonio on Mar 17, 2020

Review comment responded on Mar 18, 2020

Dear Bridgette, Thank you so much for your great comments about your experiencie with us, Hope in your next visit we can host you and also your family, Have great a day! Regards

5
Everyone

By on Nov 29, 2019

Review comment responded on Nov 30, 2019

Hello there, Thank you for your comments, we apreciate it, Thank you for stay with us, Hope we can host you the next visit you, your family and friends, Regards

4
Family Business Business

Is a good hotel...........................................

By on Nov 19, 2019

Review comment responded on Nov 26, 2019

Thank you! Our pleasure having you stay with us!

5
Family with small children

The Acanto Hotel has been a great find for us! It's such a rare gem hotel in the oasis of Playa del Carmen. If we want to own a hotel with greatest pride, Acanto shall be the one! The charm of the hotel coupled with exemplary management staff and house keeping have enabled us to have enjoyed our vacation to the fullest! Additionally, my wife misplaced her purse with money & credit cards at the hotel after we lounged by the beautiful pool. But luckily, it was founded by hotel staff and turned in at the office for us; everything were intact . After checking out and reached the airport, we realized we left our daughter's reading glass in our room, the hotel staff quickly located the missing item and made arrangement to send it to our home in the US expeditiously via UPS. We have had a great stay at the hotel and our vacation's experience were enriched by our stay at Acanto. Every members of staff strive to exceed our expectations and they in fact succeeded! We can simply assess that if you book at Acanto Hotel, you will actually get 5-star hotel's services & comforts at a 3-star hotel prices. We are glad we have stayed at Acanto and will do it again.

By on Jul 7, 2019

Review comment responded on Jul 7, 2019

Hello Mr. Vic and family, we are more than glad to see this magnific and excellent review about your experience with us, we much appreciate that, we work very hard to give this good and happy moments to all our guest that coming ans visiting us. Hope we can host you and your friends too in your next trip, one more time thank you so much for your kindless comments respecting to our job. Greetings, Acanto Team

4
Partner Couples

This is a very quaint and nice little hotel. The owners and staff are very accommodating. Night manager/auditor was always on point and made sure the place was safe. The rooms are surprisingly modern, clean and well-maintained. The location is excellent, just a 1/2 block from 5th Ave. Parking is included. Beach is nearby. Rooftop is shared with many other condo-owned rooftop terraces. No pool/jacuzzi on roof even though it may look like it in pictures. The breakfast is just minimal, but it is acceptable. Our first day they had percolated coffee and a box of rolls from Sam's club set out. By the last day they had added fresh fruit, hard boiled eggs. I don't blame the management as the hotel was not full (only 1-3 rooms) and it was hard to gage how many persons would show up or not. Bed was a little hard. I would recommend it

By on May 24, 2019

Review comment responded on May 28, 2019

Hi there! Many thanks for the great comments about your expierience at Acanto hotel. Many thanks for the review, it´s very important for us to know how was your experiencie with us during your stay. We are looking forward to see you here again Good day! Regards

3
Everyone

Hotel was okay. Location is great. Walls are paper thin and you can hear everything. There was a guy jamming his music next door and we could hear him till 4am till he went to sleep. Buffet was nothing special. Just some toast cereal and bananas.

By , from Houston on Oct 13, 2018

Review comment responded on Oct 15, 2018

Hi. Thanks for the review. Apologies, for the breakfast, but in really we not offer a buffet just continental breakfast I think the basic for start the mornign, juice, coffee, milk, cereal, some fruits, Hard eggs etc and more. Regarding to the loud music we didn't`have report from you about the issue with the music, but always we are at your service and always offer our guest move another room for to have a good a quiet stay. Maybe in a future when you decide to come back you can give us a chance for you could enjoy a better experiencie at Acanto. Regards

4
Everyone

Nice hotel in a great location. The staff was very friendly, the room was clean, the morning breakfast was good.

By on Oct 3, 2018

Review comment responded on Oct 10, 2018

Thank you very much for staying with us; hopping to see you soon for your next holidays. We will be glad to pamper you again. Regards

5
Everyone

Nice hotel very comviniece shop and food great Close to the beach we love it

By , from geargia on Aug 4, 2018

Review comment responded on Aug 6, 2018

Hi Cralos. Thank you for your great comments. Hope you are enjoyed your stay with us, see you soon. Regards

5
Everyone

We booked a room with a kitchen. It was very conveniently situated on the first floor overlooking the swimming pool and also few steps away from the parking garage. A little bit of advice on the parking garage. It’s a small space big enough to fit about 6 sedan sized vehicles and it’s first come first serve basis parking and there’s no structure on parking you just park anywhere in there provided you don’t block anyone. If you plan on driving you will have a hard time with a vehicle bigger than a standard sized Sedan. Luckily, I was there on June when it’s still barely off season so I was able to get parking for the sedan I rented. Anything bigger would have been trouble and during high season, wow, good luck! Overall the place was really wonderful and accommodating. I really loved that they had several spots on terrace for BBq equiped with all you would need and some of them have a view to the ocean. Very Nice! Also the location is right smacked middle of 5a Avenida which is where all the shops are if that’s your thing. It’s a nice walk but we preferred walking to the street taco places which were 8 minutes away. No regrets.

By on Jun 16, 2018

Review comment responded on Jun 19, 2018

Thank you very much for your great comment! We are glad that you enjoyed your stay and your review helps us a lot. We really hope to welcome you again at Acanto!

5

great location, clean, and surprisingly quiet

Everyone

Our stay at Acanto was great. It's close to everything, assuming you enjoy being in the heart of the action and it was surprisingly quiet and calm given the central location. It was about a quick two block walk to the beach and several shops and restaurants were nearby. Breakfast had good options for grains, fruits, even cheeses and boiled eggs. The room was kept spotless every day and the A/C worked great which was really nice for sleeping. We had a hammock on our balcony which was pleasant too. They also do a great job of being environmentally friendly aby utilizing a smart system that encourages you not to leave electricity on when you aren't in the room. I appreciate that effort very much and think all hotels should use it. Front desk staff were friendly and helpful. Thank you for the great stay!

By , from Denver, CO on May 29, 2018

Review comment responded on Jun 19, 2018

Hi Libby, Thank you so much for your great comments! We appreciate it. Hopefully you can come back soon.

Acanto Playa del Carmen, Trademark Collection by Wyndham

16th Street, Playa del Carmen, QROO 77710
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