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Recent guest reviews

The toilet was to low to the floor for us older people to get up and down , the air condition sounded like a airplane taking off woke me up every time it came on and to Noisy could hear every step someone took outside going down the walkway not enough covers on the bed and no extra covers to put on the bed ! the room was good size and we liked it all but the toilet air condition, and covers

The floors were wet and carpet was ripped. Needed serious cleaning.

It is old and dirty. My feet change to black everytime I walk on the carpet. The toilet loos. Also I booked with breakfast but when I went there they told me we don't serve breakfast.

I liked nothing about this motel. The pictures was misleading it was run down overpriced and over grown not clean smelled disgusting.

The pictures and description of this place make it appear much nicer than it actually is. I normally take bad reviews with a grain of salt, but most of the bad reviews were accurate. First and foremost, it is way to expensive for what you get. I guess because of the location they are able to charge more. The carpet in the room was dirty, the toilet see was broken (and very small), the amenities were trashy, and the towels were very old and small. I took a chance staying here because it was a last minute trip, and next time, I’d rather pay the money for a decent place to stay. On a positive note, the staff were friendly. However they do not wear uniforms or any professional attire, which I find inappropriate.

Well the room was not what was online. also the A/C didn't work, the room felt wet and smelled of smoke the floors were dirty the furniture was dirty and the employees were not friendly and rooms was not handicap friendly and that was what I needed. I will never stay there again. I would like the money back for of the rooms because the second room didn't have any problems and it's AC worked and looked cleaner than the other.

Pool was nice, staff did a good job trying to help with what they could. . TV had no remote and was dated, sink and counter looked very worn, shower could have been cleaned better.

Very convenient to get going to near by attractions and restaurants. Right on the main road. But Some noise issue too. Property is old. Rooms are just ok condition. First room had wet carpet from AC leakage. So they assigned second room. Staff seems good and supportive.

We liked nothing. Advertised free breakfast. No breakfast was available. The lamp has a short in it. The a/c made a horrible noise all night. The people beside us seem to be permanent residence. We are going to request a refund. We did not feel comfortable or safe.

Very nice hotel. Bathroom is outdated but clean, Staff were very nice. Room and pool were also clean.

I would never stay here again. They are still stating serving free breakfast and ARE NOT!! But still charging the same price. Our bathtub was severely stained up with a bath mat covering a soft spot on the floor of the bathtub (feeling like you would fall through). A couple of doors down there was a marijuana fest going on for 2 days and the smell would come our way to the room (I hate the smell). I didn’t complain because I didn’t think they would do anything about it since it was obvious and they were still there. They charged 215.00 a night only because of their location. Honestly, anywhere else would be lucky if this was a 60.00 a night room. The front desk person was nice, the floor and bed in room was clean. The rest was old and stained. I won’t be staying there again.

The place needs update. The bed not comfortable the room nobody cleand it for 3 days .the staff very rude. I was in the first floor I couldn't sleep because of people partying in the parking lot all night

Staff was friendly.

Great clean room and a very good night sleep. And also a good location.

Lots of restaurants.

The scenery was wonderful seen all kind of wild life starting with the bed begs in my bed waiting on my satisfaction of a refund and do not care for a free night do not care to stay at this hotel ever again I slept in my car which was not fun at all I was told I couldn’t get a refund went there because they wouldn’t give me a refund I was told my reservation was cancel upon arrival showing the money was taken they gave me room 220 and the after an 8 hour drive I was given ah room with bed bugs I have pictures and all to show proof of ruining my whole night and day on trip which I wanted to cancel but said I couldn’t cause I didn’t want to waste my money a total waste of gas and money

It was very dirty and smelled terrible. The only nice thing about the place was the lady at the front desk that gave me a refund.

It was Christmas Day when I stayed at this place I like the snow and was very quiet

The room needs to be restored, the carpet is too old, i really did not like the room but the staff was friendly!

Was nice for the price and Covid is always makes it harder to have a better time

Parkway Pigeon Forge TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Dolly Parton's Stampede Dinner Attraction is a short stroll from Evergreen Smoky Mountain Lodge & Convention Center, and other popular attractions like LeConte Center At Pigeon Forge are within a few miles (5 km). This 122-room, 3-star motel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

Evergreen Smoky Mountain Lodge & Convention Center's 122 rooms are recently renovated and provide microwaves, refrigerators, and coffee makers. 27-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

Evergreen Smoky Mountain Lodge & Convention Center features free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking, along with an area shuttle. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Additional amenities include a seasonal outdoor pool, a terrace, and a convenience store.

Room options

Jacuzzi room with balcony access

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Ground floor Handicap Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Evergreen Smoky Mountain Lodge & Convention Center

Everyone (17) Couples (6) Family (20)
3
Partner Couples

The toilet was to low to the floor for us older people to get up and down , the air condition sounded like a airplane taking off woke me up every time it came on and to Noisy could hear every step someone took outside going down the walkway not enough covers on the bed and no extra covers to put on the bed ! the room was good size and we liked it all but the toilet air condition, and covers

By on Sep 17, 2021

3
Family with small children

The floors were wet and carpet was ripped. Needed serious cleaning.

By on Sep 5, 2021

1
Family with small children

It is old and dirty. My feet change to black everytime I walk on the carpet. The toilet loos. Also I booked with breakfast but when I went there they told me we don't serve breakfast.

By on Aug 12, 2021

1
Family

I liked nothing about this motel. The pictures was misleading it was run down overpriced and over grown not clean smelled disgusting.

By on Aug 9, 2021

1
Partner Couples

The pictures and description of this place make it appear much nicer than it actually is. I normally take bad reviews with a grain of salt, but most of the bad reviews were accurate. First and foremost, it is way to expensive for what you get. I guess because of the location they are able to charge more. The carpet in the room was dirty, the toilet see was broken (and very small), the amenities were trashy, and the towels were very old and small. I took a chance staying here because it was a last minute trip, and next time, I’d rather pay the money for a decent place to stay. On a positive note, the staff were friendly. However they do not wear uniforms or any professional attire, which I find inappropriate.

By on Aug 2, 2021

1
Family Family with small children

Well the room was not what was online. also the A/C didn't work, the room felt wet and smelled of smoke the floors were dirty the furniture was dirty and the employees were not friendly and rooms was not handicap friendly and that was what I needed. I will never stay there again. I would like the money back for of the rooms because the second room didn't have any problems and it's AC worked and looked cleaner than the other.

By on Aug 2, 2021

3
Family

Pool was nice, staff did a good job trying to help with what they could. . TV had no remote and was dated, sink and counter looked very worn, shower could have been cleaned better.

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

we are scheduling renovations this winter to address these issue.

2
Family with small children

Very convenient to get going to near by attractions and restaurants. Right on the main road. But Some noise issue too. Property is old. Rooms are just ok condition. First room had wet carpet from AC leakage. So they assigned second room. Staff seems good and supportive.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

we are working to start renovations this winter and new training for all staff.

1
Partner Couples

We liked nothing. Advertised free breakfast. No breakfast was available. The lamp has a short in it. The a/c made a horrible noise all night. The people beside us seem to be permanent residence. We are going to request a refund. We did not feel comfortable or safe.

By on Jul 22, 2021

Review comment responded on Jul 28, 2021

we do have guest that may stay for longer period. however no guest is able to stay longer than fourteen days. and we are addressing other room issues as we are told about them. and will start renovations this winter to up date rooms and property.

4
Family

Very nice hotel. Bathroom is outdated but clean, Staff were very nice. Room and pool were also clean.

By on Jul 17, 2021

Review comment responded on Jul 21, 2021

we are addressing these issues with housekeeping. and hope to have new standards in place soon.

Evergreen Smoky Mountain Lodge & Convention Center

4010 Parkway, Pigeon Forge, TN 37863
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