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Recent guest reviews

Hot water didn’t work in room.

For the price we paid it was a big disappointment. Room was clean but nothing to write home about. Checked another guest who walked in on us into our room. When I went to get new keys, couldn’t find my name, then did. That was our second night. Today when I went to check in, there was no record of us even being there. So I have no assurance my card I used for incidentals won’t get charged. Skeleton staff, pleasant and apologetic. I felt bad for how short staffed they were, so I did not complain about the room or ask to be moved. This was our Anniversary weekend trip. Location was very good. Shower head that belonged in a camper. I give it a 3 because at least they were trying to make things work. Security was very lax I rate it a 1. Not worth the money we paid.

They over charged us and then wanted to argue about refunding the money

very nice place, good location very close to our activities, comfortable beds...

When we first arrived, the staff was extremely knowledgeable and friendly. They gave a great welcome. The lady working also upgraded us! As we made it to the room, we noticed the lobby and how spacious and clean it was. The room was the same! Spacious,clean, and very warm feeling. The hotel I would give a 4 out of 5 overall. Great place to stay !

Great location. Good breakfast. Nice room. Friendly staff.

We were very happy with our stay! The staff was very friendly. We loved the indoor and outdoor pool. The location was minutes away from Gatlinburg and also close to everything in pigeon forge. We enjoyed going to the islands of pigeon forge.

My husband and I decided to come to Gatlinburg on our way to South Carolina for New Years. The hotel was great and in the perfect location! The staff was very friendly and quick to check is in. The room was comfortable, although we didn't stay there much since we went sight seeing.

We had went thru another booking agency and they contacted us the day before we left and said our hotel was overbooked and they could not accommodate us. We called and went online and booked with this. We were very pleased with the hotel and the ease of booking. Had a wonderful vacation ... We will return soon....thanks for the wonderful vacation.....

I booked this hotel for the balcony and view. So I paid for a city view bc I thought I would be facing the city (the parkway). I was very disappointed when I got there bc my room was on the back of the building facing the parking lot and some not so desirable scenery. I asked the lady working if I could pay more to switch to the front of the building as I thought that's what I was getting with a city view. She said she couldn't change anything since I booked online. Which I have a hard time believing. She had just got off the phone with a customer who she told she had a mountain view (the parkway) available for the same rate I paid for the back of the building. We asked the cleaning staff to not enter our room after we left for the day. We changed out towels and gave them our garbage at the door. When returning back to the room they had entered and cleaned after we had left. It was apparent they did not speak English. The bathroom was not especially clean and the hotel itself looks nice and newer online but the room had an older, dirty feel to it. I would not stay here again.

Nice Motel with very good personnel and extra clean rooms.

The hotel was in a pretty good location. The room was nice and clean! I was in town for a weekend to sight see and enjoy some attractions. I would recommend the hotel to all and will stay there again.

Sightseeing- Snow- Leaves- Restaurants- Shopping- Enjoyed all...

THE HOTEL WAS NOT BAD ...HOWEVER I GOT CAUGHT IN A TRAP. WHILE WE KNEW THE HOTEL WAS NON-SMOKEING WE DID NOT REALIZE THAT IT WAS FORBIDDEN TO SMOKE OUTSIDE ON THE BALCONY ... NO I WILL NEVER STAY AT A COMFORT SUITES AGAIN

Comfort Suite Inn in Pigeon Forge was OK but not as good as we expected. Rooms were old looking,beds were not very clean,and carpet was old and stained.Paint Colors were depressing. Personal was nice and helpful. Cleaning and Maintenance personal was great but spoke no English.Location was off main drag and to far to walk so we rode everywhere.

The location is great; Teaster Road is much easier to travel on than the parkway in Pigeon Forge. We arrived at 2:15; the check-in person looked up from his book and informed us that no one could check in until after 3 (first time this has happened to me after multiple trips- 45 minutes early should able to be accomodated). We were on the fourth floor; we had several cockroaches in the room. The breakfast was a cardiologist's delight; biscuits and gravy, sugary doughnuts, sweet rolls, 2% Milk (no skim milk). Artificial creamer (at the price, why not half and half). Despite assurances that bagels would be available, there none to be found, nor was there any bread for plain toast. The price was something I would expect at more impressive resorts; Big City prices in a small town.

When it comes to hotels I know them, not only have I stayed in many hotels but I worked in them for 6 years. This hotel was clean, nice and a wonderful value. The beds were comfortable and the entire property was non-smoking. The breakfast was more than your average hotel breakfast offering everything from waffles to biscuits and gravy. The staff was friendly and the hotel was conviently placed on teaster lane a backroad which allows easy access to pigeon forge quickly. I have nothing bad to say about this place at all.

Teaster Ln Pigeon Forge TN

Hotel highlights

  • Walking distance to Titanic Museum and Island at Pigeon Forge
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Comfort Suites Mountain Mile Area places you within a 15-minute stroll of popular sights such as Titanic Museum and Island at Pigeon Forge. This 75-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 8:00 AM to 10:00 AM.


Rooms

All 75 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests of Comfort Suites Mountain Mile Area have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Business Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking (Efficiency)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Suites Mountain Mile Area

Everyone (6) Couples (5) Family (7) Friends (1)
2
Everyone

Hot water didn’t work in room.

By on Oct 1, 2021

Review comment responded on Oct 20, 2021

Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. All these points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.

1
Everyone

By on Jun 17, 2021

2
Partner Couples

For the price we paid it was a big disappointment. Room was clean but nothing to write home about. Checked another guest who walked in on us into our room. When I went to get new keys, couldn’t find my name, then did. That was our second night. Today when I went to check in, there was no record of us even being there. So I have no assurance my card I used for incidentals won’t get charged. Skeleton staff, pleasant and apologetic. I felt bad for how short staffed they were, so I did not complain about the room or ask to be moved. This was our Anniversary weekend trip. Location was very good. Shower head that belonged in a camper. I give it a 3 because at least they were trying to make things work. Security was very lax I rate it a 1. Not worth the money we paid.

By on May 2, 2021

2
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

Dear Guest, Thank you for the review. We are sorry if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will choose to stay again. Sincerely, Hotel Manager.

1
Family

They over charged us and then wanted to argue about refunding the money

By , from Nicholasville on Jun 19, 2020

Review comment responded on Jun 20, 2020

Dear Katie, Thanks for your stay at the our hotel. We note your review and regret the inconvenience caused howsoever.We are investigating the issue and we had never come across such an issue earlier, but your review is serious to us.We shall be taking steps for overall improvement.Trust us and visit again. Sincerely, Hotel Manager

5

good location

Everyone

very nice place, good location very close to our activities, comfortable beds...

By on Dec 27, 2017

3
Everyone

When we first arrived, the staff was extremely knowledgeable and friendly. They gave a great welcome. The lady working also upgraded us! As we made it to the room, we noticed the lobby and how spacious and clean it was. The room was the same! Spacious,clean, and very warm feeling. The hotel I would give a 4 out of 5 overall. Great place to stay !

By on Sep 12, 2017

4
Everyone

Great location. Good breakfast. Nice room. Friendly staff.

By on Sep 19, 2016

5

family vacation

Family

We were very happy with our stay! The staff was very friendly. We loved the indoor and outdoor pool. The location was minutes away from Gatlinburg and also close to everything in pigeon forge. We enjoyed going to the islands of pigeon forge.

By on Jul 19, 2015

4

spontaneous trip

Couples

My husband and I decided to come to Gatlinburg on our way to South Carolina for New Years. The hotel was great and in the perfect location! The staff was very friendly and quick to check is in. The room was comfortable, although we didn't stay there much since we went sight seeing.

By on Jan 5, 2015

Comfort Suites Mountain Mile Area

2423 Teaster Ln, Pigeon Forge, TN 37863
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