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Recent guest reviews

The staff was outstanding, particularly Terra at the front desk! Very personable and helpful.

Small room but very clean and good breakfast

It was close to where I needed to be. Didn't like the cost.

Clean, new, responsive staff. Nice rooms. No drawers. Small pool.

Great option for a hotel. Not alot of space in the room, however there was plenty of space in the downstairs lobby to sit and relax. Felt like we were at a clean college dorm. I would definitely stay there again!

Very Clean, beds comfortable and I love the staff. The only thing missing is dresser drawers.

Clean & Simple room design. Felt like "Scandanavian".

Very displeased about the overall service. Our room was never cleaned both nights even when asked. Trash in the hallways left their for 2 days. No condiments during the breakfast buffet. Orange juice was not made right. Limited items for the buffet. Will not stay there again. We really should be getting a refund. Spoke to manager Lia. She could not issue a refund due to us booking through Orbitz.

The overall experience was disappointing from breakfast to housekeeping. The 5 times we had breakfast, one time oatmeal was completely out, no bananas 4 times, tables were dirty. Maid service for our room was inadequate, a damp towel was left on the edge of my clean socks, a dirty towel left in front of shower. The maid didn't leave clean towels a few times, and didn't make our room one time. We hope there would be more hotels built to compete with TRU Hilton, may get better value to the price we'd paid.

My family was very pleased with the accommodations in the lobby area. Kids enjoyed the many board games that were available. Perfect stay for a family.

The rooms are simple and to the point. Big bed, big tv, and a nice walk in shower. The bed was the best mattress I have ever slept on, and the shower was amazing. The only downside to our stay was that the walls are very thin and you can hear your neighbors.

It is true, the walls are not sound proofed. Could hear other rooms and hallway noise. It was a fun hotel, rooms were small. Loved the no carpet floors and minimal furnishings.

S Santan Village Parkway Gilbert AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

SanTan Village is a short stroll from Tru by Hilton Gilbert, and other popular attractions like Superstition Springs Center are within a 15-minute drive. This hotel has 98 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Tru by Hilton Gilbert's 98 air-conditioned rooms provide refrigerators, safes, and ironing boards. Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

Built in 2019, the brand new Tru by Hilton Gilbert offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with access to locker space and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Hearing)

1 King Bed | Sleeps 2

Guest reviews for Tru by Hilton Gilbert

Everyone (4) Couples (3) Family (11)
5
Business Business

The staff was outstanding, particularly Terra at the front desk! Very personable and helpful.

By on Oct 3, 2021

4
Family

Small room but very clean and good breakfast

By on Aug 24, 2021

4
Family

It was close to where I needed to be. Didn't like the cost.

By on May 17, 2021

5
Family

Clean, new, responsive staff. Nice rooms. No drawers. Small pool.

By on Mar 29, 2021

5
Family

Great option for a hotel. Not alot of space in the room, however there was plenty of space in the downstairs lobby to sit and relax. Felt like we were at a clean college dorm. I would definitely stay there again!

By on Mar 8, 2021

5
Family

Very Clean, beds comfortable and I love the staff. The only thing missing is dresser drawers.

By on Feb 19, 2021

5
Family Family

Clean & Simple room design. Felt like "Scandanavian".

By on Jan 1, 2021

Review comment responded on Jan 5, 2021

Thank you for the feedback

4
Everyone

By on Jan 25, 2020

Review comment responded on Jan 31, 2020

Thank you!

2
Partner Couples Family

Very displeased about the overall service. Our room was never cleaned both nights even when asked. Trash in the hallways left their for 2 days. No condiments during the breakfast buffet. Orange juice was not made right. Limited items for the buffet. Will not stay there again. We really should be getting a refund. Spoke to manager Lia. She could not issue a refund due to us booking through Orbitz.

By on Dec 22, 2019

Review comment responded on Dec 30, 2019

Thank you for the honest feedback. We will make sure this information is taken to be better.

3
Partner Couples

The overall experience was disappointing from breakfast to housekeeping. The 5 times we had breakfast, one time oatmeal was completely out, no bananas 4 times, tables were dirty. Maid service for our room was inadequate, a damp towel was left on the edge of my clean socks, a dirty towel left in front of shower. The maid didn't leave clean towels a few times, and didn't make our room one time. We hope there would be more hotels built to compete with TRU Hilton, may get better value to the price we'd paid.

By on Dec 4, 2019

Review comment responded on Dec 5, 2019

Thank you for the feedback.

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