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Recent guest reviews

5 star

I thought the property itself was beautifully maintained. Our room wasn't clean when we checked in (there was blood on the floors) however, hotel did comp the daily fees because of it. Minus the gross part when we first arrived, i really enjoyed the property. Loved the donut decorating, especially for our 8 yr old. Employees were all especially nice. The last negative I would say were the restaurant prices. They were outrageous but at least we were able to rent a car and get a few groceries.

Everything was wonderful

Beautiful resort. Due to COVID our experience was ALOT different. Rooms were clean only per request. Only the Tavern was opened. All the restaurants in Arizona had limited hours, so had to check to make sure they were even opened before driving there. Spa was Only Opened Thur-Sun, And they were fully booked. Resort was beautiful. High end lotion/shampoo/conditioner was provided, and the spell was AMAZING!!!

I love the new renovations of the property. It's beautiful , the only negative is the shower in the 1 bedroom casita, it's very small!

The property is special because of the people that work there. They have been trained from top to bottom. Friendly and courteous. The Phoenician is in a beautiful location under the Camelback Mountain. Gorgeous.

Me and my wife flew in for a short weekend Every single restaurant we ate at was wonderful. The servers were extremely nice Will definitely be returning.

Cleanness, hosts. Resort is very beautiful and hosts are friendly and very helpful. The only thing we were hoping to have more places to eat. More casual restaurants and eating places with more reasonable prices would help, since hotel is far from all the city shops and not easy to have access to them.

This is a wonderful place to stay but the check-in staff are always rude. Otherwise, the staff is very kind and responsive.

Very large , beautiful resort. Must ask about room views ( mountain, pool, Parking lot! ) Asked to be close to pool , very helpful. Also must ask for a refrigerator , they do not mention it. If you are not on a budget fine , but food is expensive . We just bought breakfast essentials , yogurt, fruit & bread & they have coffee & tea Kerig in the room. Food by pool is very good. Did not try the only restaurant that was open . We had rented car and explored the area restaurants. The hotel has 3 huge pools ( plus a great children’s area with a Slide!) But they have a lot of “rules” Half the area by the pools are reserved , meaning extra $$ . But there is so much room it won’t effect you. The pools are amazing ! Staff is very helpful too. Also sign says pool closes at 5:30 , but staff says it open all night . The staff just has to leave , but again they don’ make that clear. It’s so hot , you might not want to leave at 5:30. One thing they can correct , they play loud “ Muzak” through out the pool areas , speakers everywhere. If they would just lower it , trying to rest or listen to your own music is hard. We asked a pool staff to lower it , he was so helpful & went above & beyond... long story but he lowered the 1 speaker near us . The rest of the days we threw a towel over it .. lol. Oh I forgot the huge Athletic Club it was great !! The rooms are big & comfortable. Get out & walk around resort , lots of nice paths to follow. Remember extra fee for resort & self parking.

beautiful and elegant great food on site amenities exceptional although you have to pay a separate resort fee

Staff was remarkable! We chose the Phoenician knowing it was not necessarily a kid resort however the great reviews state there is an splash area for kids and water slide. Rather disappointing, there are no chairs or places to sit in that area to safely watch your children. In my opinion, especially during busy season this promotes unsupervised chaos and potentially very unsafe for little ones.

We stayed in the Canyon Suites and not the hotel proper. The staff were amazing, especially Kate and Jordan at the concierge desk. Beautiful and spacious room! Breakfast was included with delicious options and gracious service considering it was a buffet. Loved it!

Great location for resort. Casita location was poor, located next to the incoming street, parking deck and noisy.

E Camelback Rd Scottsdale AZ

Hotel highlights

  • Onsite dining
  • Spa
  • Golf course
  • 9 outdoor pools

Located in Arcadia within a mile (2 km) of Old Town, The Phoenician, a Luxury Collection Resort, Scottsdale is within 2 miles (3 km) of Scottsdale Fashion Square. This 585-room, 5-star resort has 9 outdoor pools along with a golf course and a full-service spa.


Dining

Enjoy dining at 19th Hole, one of 4 onsite restaurants. You can sip a beverage at the coffee shop/café.


Rooms

All 585 air-conditioned rooms provide balconies, minibars, and free bottled water. Guests can expect to find WiFi and 55-inch LED TVs with cable channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Other amenities include safes, phones, and ironing boards.


Property features

The Phoenician, a Luxury Collection Resort, Scottsdale features a golf course, a full-service spa, and 9 outdoor pools. If you drive, self parking is USD 20 per day, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with concierge services and securing valuables. Other amenities at this luxury resort include a children's pool, a spa tub, and outdoor tennis courts.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Kitchenette, No View

1 Double Bed | Sleeps 5

Deluxe Room, 1 King Bed, Non Smoking, No View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking, No View

2 Queen Beds | Sleeps 4

Guest reviews for The Phoenician, a Luxury Collection Resort, Scottsdale

Everyone (11) Couples (16) Business (1) Family (9) Friends (3) Other (1)
5
Partner Couples Business Business

5 star

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear Joseph, thank you for rating your stay at The Phoenician. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Denise Seomin Director of Public Relations

4
Family

I thought the property itself was beautifully maintained. Our room wasn't clean when we checked in (there was blood on the floors) however, hotel did comp the daily fees because of it. Minus the gross part when we first arrived, i really enjoyed the property. Loved the donut decorating, especially for our 8 yr old. Employees were all especially nice. The last negative I would say were the restaurant prices. They were outrageous but at least we were able to rent a car and get a few groceries.

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Dear Guest, thank you for your feedback and for letting us know you and your kid enjoyed your stay overall. Your comments, however, let us know there are areas where we could focus attention to improve our service. We will evaluate what we can do differently going forward to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Denise Seomin, Director of Public Relations

5
Partner Couples

Everything was wonderful

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Dear Guest, we are delighted you had an outstanding stay at The Phoenician and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Denise Seomin, Director of Public Relations

5
Everyone

By on Feb 12, 2021

Review comment responded on Feb 23, 2021

Dear Guest, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Phoenician, and we look forward to welcoming you back soon. Sincerely, Denise Seomin, Director of Public Relations

5
Everyone

By on Nov 28, 2020

Review comment responded on Nov 29, 2020

Dear Guest, thank you for letting us know your visit to The Phoenician was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Denise Seomin, Director of Public Relations

4
Family

Beautiful resort. Due to COVID our experience was ALOT different. Rooms were clean only per request. Only the Tavern was opened. All the restaurants in Arizona had limited hours, so had to check to make sure they were even opened before driving there. Spa was Only Opened Thur-Sun, And they were fully booked. Resort was beautiful. High end lotion/shampoo/conditioner was provided, and the spell was AMAZING!!!

By , from Portland, OR on Jul 14, 2020

Review comment responded on Aug 1, 2020

Dear Guest, thank you for your review of The Phoenician. We are dedicated to making each moment here a collectible experience, and we appreciate you mentioning our beautiful grounds and elegant property. However, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We appreciate your understanding during this unprecedented time we are all going through. We would love to welcome you back again, under better circumstances, when your travels bring you back to the area. Sincerely, Denise Seomin, Director of Public Relations

5
Family

I love the new renovations of the property. It's beautiful , the only negative is the shower in the 1 bedroom casita, it's very small!

By on Jan 12, 2020

5
Everyone

By on Jan 5, 2020

5
Family

The property is special because of the people that work there. They have been trained from top to bottom. Friendly and courteous. The Phoenician is in a beautiful location under the Camelback Mountain. Gorgeous.

By on Oct 21, 2019

5
Partner Couples

Me and my wife flew in for a short weekend Every single restaurant we ate at was wonderful. The servers were extremely nice Will definitely be returning.

By on Oct 7, 2019

The Phoenician, a Luxury Collection Resort, Scottsdale

6000 E Camelback Rd, Scottsdale, AZ 85251
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