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Recent guest reviews

Could be a reasonable place to stay. Building needs work, hallways smell, elevator creaky & noisy. Room, while needing a good cleaning, was comfortable & decent enough. Convenient location for our needs. Would I stay again? Maybe

The front desk kid was an absolute JERK!! He couldn’t get my card to process. I tried a second card and it wouldn’t work. Clearly there was an issue on their end. I even offered a $500 cash deposit. I needed the room I reserved. He was nothing but a rude, condescending jerk. I had to go down the street to an even worse hotel and spend more money. Also, there are drug addicted EVERYWHERE. when I pulled in to the parking lot, 4 different blinds were pulled back so they could look out and see who was pulling in. Then they all closed them right away. Almost eerie.

It is clean and comfortable and I like being able to laundry there. They have everything you could possibly need such as a little store for snacks or essentials and books or DVDs you can borrow. There is a kitchenette in your room. The staff has always been very friendly and helpful.

Its fine. It worked out that i could bring my cat.

The property was conveniently located. It had fee washing and drying machines.The unit had a large refrigerator with an ice maker and a kitchen.

Very pleased with the facilities, staff and value. Much nicer than the previous property from another company we were staying at. We'll be returning to this one on a regular basis.

It was good hotel but all the tenants were smoking pot in the back and random people were coming into pool. Homeless people hang out at the picnic tables. The front manager is a bit nosey but won’t let his desk to check on things. It is older and not new or fancy but has all amenities. The pool area never has towels or is cleaned. I’ve gone multiple times and it’s never like that. Kinda gross with all the stuff in the pool.

almost perfect but it is time to fix the jacuzzi jets

super.....just super front desk people great ! i liked the endless coffee in the front desk area

Perfect for my family of 4. (9yr old and 6 month old) amenities were great, my family all extended there stay. Its no Hyatt, but with little ones, this place felt like the Hyatt to us, with the full kitchen, free wash, and freewifi

I stayed here during Barrett-Jackson car auction. I picked based on location and amenities so I could save money on meals. Room was comfortable jr suite type with full sized fridge, microwave and 2 burner cooktop. Nice bed with quality bedding. Staff was friendly and helpful when needed. Rooms had carpets steam cleaned and A/C serviced while I was there. Some inconvenience but at least I was informed about this at check in and it's nice to know they do these things. Didn't use amenities except laundry. No complaints there.

Wow... is all I can say. Plenty of good reviews, pics of a nice room, and the competitive pricing drove me to select this hotel on Orbitz ... Let The Buyer Be Deceived! I booked this as a room for one, but ended up with sharing it with lots of BUGS along with some shady local folks checking in or hanging in the parking lot. I went to management and immediately told them I woke up with bite marks all over me and the counter person was very sympathetic as well as apologetic, but once management arrived, he changed his tune and discounted the reality (dead bugs in paper towels and all). NEVER EVER AGAIN.

stay was cool room clean full kitchen Bed soft floors nice and clean bathroom looked good coffee in lobby and breakfast in morn really cool place to stay

The room size alone was worth the price, then you add the amenities and the value for the room itself doubles. Super friendly staff and seemed like the place was cleaned by profesionals. The leather chair was in a very odd place right next to the bed. Should think about relocating or removeing it altogether. The room would seem much bigger without it.

Stayed at the Candlewood and thought it was one of the best places we stayed. Was very impressed. Even though they had maid service once a week was no big deal. Everything was there you needed. Bed was quite comfortable and bathroom spacious. I would definitely would recommend the Candlewood to other travelers.

All in all my experience at the Candlewood Suites was great.

The location was perfect, just off of major highway I-17. Near many restaurants, stores and a nice mall. The price made it a great value. The hotel amenities were great. The free laundry service, workout facility onsite, free dvd library, heated swimming pool & jacuzzi were great. My husband & I have a special diet, so it was perfect for us to have a full refridgerator, stove, microwave & dishwasher in the suite. The room was clean, updated, and roomy. The staff was friendly & helpful. They gave me directions & advice on local business on several occasions. We were there for 5 days and had no complaints whatsoever. Great mini-vacation for us!!!

I stayed at this hotel to attend a workshop at the BLM training facility. This hotel was about a mile and a half away, very conveniently located. The amenities helped me save money on food during my two day stay. The only concern of note was the slow-draining bathtub which I mentioned to the front desk. Otherwise, the room was clean and comfortable.

N Black Canyon Hwy Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour fitness center

Located in North Mountain, Sonesta Simply Suites Phoenix is within 2 miles (3 km) of sights such as Castles N' Coasters and Metrocenter. This 98-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Rooms

All 98 heated rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and DVD players. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

Guests of Sonesta Simply Suites Phoenix have access to an outdoor pool, a 24-hour gym, and a spa tub. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and express check-out.

Room options

Studio Suite, 1 Queen Bed (Studio)

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Sonesta Simply Suites Phoenix

Everyone (12) Couples (13) Business (4) Family (4) Friends (2) Other (3)
3
Partner Couples

Could be a reasonable place to stay. Building needs work, hallways smell, elevator creaky & noisy. Room, while needing a good cleaning, was comfortable & decent enough. Convenient location for our needs. Would I stay again? Maybe

By on May 9, 2021

5
Everyone

By on Mar 8, 2021

Review comment responded on Apr 14, 2021

Thank you for the great review!

1
Everyone

The front desk kid was an absolute JERK!! He couldn’t get my card to process. I tried a second card and it wouldn’t work. Clearly there was an issue on their end. I even offered a $500 cash deposit. I needed the room I reserved. He was nothing but a rude, condescending jerk. I had to go down the street to an even worse hotel and spend more money. Also, there are drug addicted EVERYWHERE. when I pulled in to the parking lot, 4 different blinds were pulled back so they could look out and see who was pulling in. Then they all closed them right away. Almost eerie.

By on Jan 28, 2020

5
Everyone

It is clean and comfortable and I like being able to laundry there. They have everything you could possibly need such as a little store for snacks or essentials and books or DVDs you can borrow. There is a kitchenette in your room. The staff has always been very friendly and helpful.

By on Nov 23, 2019

Review comment responded on Dec 6, 2019

Thank you for the wonderful and detailed review. We appreciate you staying with us.

3
Everyone

Its fine. It worked out that i could bring my cat.

By on May 7, 2019

Review comment responded on May 8, 2019

Thank you for taking time to acknowledge your stay with us.

4
Partner Couples Family

The property was conveniently located. It had fee washing and drying machines.The unit had a large refrigerator with an ice maker and a kitchen.

By , from South Brunswick, NJ on Mar 8, 2019

Review comment responded on Mar 18, 2019

Thank you for the nice review Richard, hope we see you back next time you are in the Phoenix area.

4
Everyone

By on Jan 14, 2019

Review comment responded on Jan 23, 2019

Thank you for taking the time to acknowledge your great stay with us.

5
Everyone

Very pleased with the facilities, staff and value. Much nicer than the previous property from another company we were staying at. We'll be returning to this one on a regular basis.

By , from Cottonwood, AZ on Dec 26, 2018

Review comment responded on Jan 11, 2019

Thank you for taking time to leave our hotel this great review. We hope to see you back soon.

3
Everyone

It was good hotel but all the tenants were smoking pot in the back and random people were coming into pool. Homeless people hang out at the picnic tables. The front manager is a bit nosey but won’t let his desk to check on things. It is older and not new or fancy but has all amenities. The pool area never has towels or is cleaned. I’ve gone multiple times and it’s never like that. Kinda gross with all the stuff in the pool.

By on Aug 18, 2018

Review comment responded on Aug 24, 2018

We value your feedback and appreciate you taking the time to acknowledge the positives and negatives from your recent stay with us. We always strive to be the best for our guests and will utilize your feedback to be better.

4
Everyone

almost perfect but it is time to fix the jacuzzi jets

By on Jun 29, 2018

Review comment responded on Aug 1, 2018

Thank you for the feedback, we appreciate you letting us know what we can do better.

Sonesta Simply Suites Phoenix

11411 N Black Canyon Hwy, Phoenix, AZ 85029
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