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Recent guest reviews

Our room maid was very kind and thorough.

beautiful hotel. friendly and helpful staff. perfect location.

Modern hotel, clean room and friendly staff. Centrally located too!

The toilet did not work in our suite. We paid too much to not have a bathroom we could really use.

Hotel is pet friendly and staff was accommodating when we had to leave our yorkie in the room for a few hours.

Honestly you can find a better hotel else where at a lower price. At the Renaissance Downtown Phoenix hotel the room had the toilet paper holder hanging from two screws on the wall, pink and black mold in shower area, bathroom door needs to be shaved so that it can actually close all the way (door between toilet and sink area) plus same door had the aluminum door handle falling off that I popped back on myself, old cigarette in window seal when we opened the window, carpet frayed and sofa most near the window is torn held up by what looked like a Velcro patch? I did mention my concerns to the lady when I requested extra towels (I mean room has two queen beds but only two towel sets for a room that can sleep four) but there were three of us and didn’t want staff entering the room during COVID times but these issues should have been discovered prior to releasing the room to be occupied. Overall not what is expected from a Renaissance hotel. As well, parking elevator at this hotel is dirty (dingy) and disgusting. No pool towels were available. Perhaps management should go stay at the Hyatt Tempe Mission Palms Hotel that I stayed at earlier that week. At Mission Palms management was clearly visible and rooms were excellent and hotel was well staffed and approachable. Perhaps instead of investing in what looks like a premium lobby invest the money in rooms where people actually sleep.

Thank you for a great stay. Thank you for a great stay.

Modern design was outstanding, clean and the staff was great. The walls seemed a little thin. (Family with kids next door and they kept slamming the door). Only disappointment, but would not prevent another stay.

Great room and view

Everyone was super friendly and everything was incredibly clean and very modern and sleek. The rooms even smelled great! Great location too.

Great location! Friendly staff and nice amenities.

Everything was absolutely 5 star! I didn’t want to leave the room!

The staff was so friendly and accommodating! The property was extremely clean and full of great amenities.

The only thing I didn’t like was the charge for parking and I was told my total was $191 and I was charged $241. The room, stafff and everything else was perfect 🤗

The room is standard, but the bed was very comfortable! Awesome and friendly staff and the food at the hotel bar was delicious!

Exceptionally professional yet personal staff. Left us a note and mini cupcakes in our room because they knew we went to a baseball game. The only reason I marked down the hotel at all is that our shower drain was not draining so we each stood in about 2 inches of water when showering. Told front desk staff when checking out. Also, the valet was a tad expensive and required. No self parking is available here. Breakfast was nice, also a tad expensive. I feel for the price of the room, those services should be a little less.

N 1st Street Phoenix AZ

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown Phoenix, Renaissance Phoenix Downtown is adjacent to Phoenix Symphony Hall and within a 5-minute walk of Orpheum Theatre. This 518-room, 4-star hotel has an outdoor pool along with a 24-hour fitness center and a rooftop terrace.


Dining

Enjoy dining at Marstons Cafe, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with to-go breakfast, available for a fee from 6:00 AM to 11:00 AM.


Rooms

All 518 air-conditioned accommodations feature a separate bedroom. 55-inch TVs come with pay movies, and guests can stay connected with WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include coffee makers, free local calls, and free bottled water.


Property features

Guests of Renaissance Phoenix Downtown have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 30 per day. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

City Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

City Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Guest reviews for Renaissance Phoenix Downtown

Everyone (20) Business (1) Couples (3) Family (5)
5
Family

Our room maid was very kind and thorough.

By on Jul 9, 2021

4
Family

beautiful hotel. friendly and helpful staff. perfect location.

By on May 27, 2021

Review comment responded on May 27, 2021

Dear Valued Guest, Thank you for being our guest and for the wonderful review! We were happy to read how pleased you were with our services and the location of our hotel. Being minutes from Downtown Phoenix is what makes our hotel the smart choice. Thank you again for taking the time to write about your stay at Renaissance Phoenix Downtown Hotel. We look forward to your return visit. Tracy Stoltz General Manager

5
Partner Couples

Modern hotel, clean room and friendly staff. Centrally located too!

By on May 4, 2021

Review comment responded on May 4, 2021

Dear Valued Guest, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent stay. We were very happy to read your wonderful remarks about how much you enjoyed our clean and comfortable accommodations. Thank you for sharing these comments with fellow online reviewers. We look forward to welcoming you back soon! Take care and safe travels. Tracy Stoltz General Manager

2
Family

The toilet did not work in our suite. We paid too much to not have a bathroom we could really use.

By on Apr 10, 2021

Review comment responded on Apr 10, 2021

Dear Guest, We appreciate you taking the time to review your recent stay. We hope you will accept our apologies for the problems with the plumbing in your suite and for the inconvenience this undoubtedly caused. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. We certainly hope you will come back for a problem-free visit the next time you are in the area. Tracy Stoltz General Manager

5
Family with small children

Hotel is pet friendly and staff was accommodating when we had to leave our yorkie in the room for a few hours.

By on Mar 30, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Thank you for the excellent rating and the great comments about your stay at Renaissance Phoenix Downtown Hotel. We are pleased you and your furry friend enjoyed your visit. We are also glad that you appreciated the exceptional service provided by our team so much. Thank you again for the great review. We look forward to seeing both of you again soon! Tracy Stoltz General Manager

2
Partner Couples Friends

Honestly you can find a better hotel else where at a lower price. At the Renaissance Downtown Phoenix hotel the room had the toilet paper holder hanging from two screws on the wall, pink and black mold in shower area, bathroom door needs to be shaved so that it can actually close all the way (door between toilet and sink area) plus same door had the aluminum door handle falling off that I popped back on myself, old cigarette in window seal when we opened the window, carpet frayed and sofa most near the window is torn held up by what looked like a Velcro patch? I did mention my concerns to the lady when I requested extra towels (I mean room has two queen beds but only two towel sets for a room that can sleep four) but there were three of us and didn’t want staff entering the room during COVID times but these issues should have been discovered prior to releasing the room to be occupied. Overall not what is expected from a Renaissance hotel. As well, parking elevator at this hotel is dirty (dingy) and disgusting. No pool towels were available. Perhaps management should go stay at the Hyatt Tempe Mission Palms Hotel that I stayed at earlier that week. At Mission Palms management was clearly visible and rooms were excellent and hotel was well staffed and approachable. Perhaps instead of investing in what looks like a premium lobby invest the money in rooms where people actually sleep.

By on Mar 26, 2021

Review comment responded on Mar 26, 2021

Dear Guest, we appreciate your detailed feedback about your recent stay at our hotel. We are sorry you were inconvenienced because of the problems you experienced, especially in your room. Please accept our apologies for this disappointing stay. We hope you will give us a chance to redeem ourselves in the future and provide you with a better experience. Tracy Stoltz, General Manager

5
Everyone

Thank you for a great stay. Thank you for a great stay.

By on Dec 27, 2020

Review comment responded on Dec 28, 2020

Dear Guest, thank you for letting us know your visit to the Renaissance Phoenix Downtown Hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Tracy Stoltz General Manager

5
Everyone

Modern design was outstanding, clean and the staff was great. The walls seemed a little thin. (Family with kids next door and they kept slamming the door). Only disappointment, but would not prevent another stay.

By , from Frankfort, IL on Oct 31, 2020

5
Everyone

Great room and view

By on Oct 6, 2020

5
Everyone

By on Sep 22, 2019

Renaissance Phoenix Downtown

100 N 1st Street, Phoenix, AZ 85004
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