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Recent guest reviews

This place is ridiculous. We couldn't check-in until 5:00pm and even then we had to wait while they "cleaned" a room for us. When we got to the room it was still dirty, nothing worked properly, and the staff was rude and obnoxious. I will never stay here again.

First room they put me in wasnt even finish be clean along no working phone. Had walk down to lobby they switch me room to other side of hotel. Never annoyed cuz late at night i need sleep.

I liked that I had a bed to sleep in but the floors were dirty,there was no trash cans in room, no TV guide, and why no microwave ?

They booked me in a room that someone else was already in the eooms where very dirty and no towels or no clean sheets

Horribly run hotel, incosistent, basically run by liars that say a room isnt available when it actually is.

Plenty of places to eat close by. Not bad for the price.

Trash outside. Random people knocking on my room door asking for cigarettes even tho i have never seen these people in my life.

This property is completely run down not even worth the $50

Very nice people Lady in the front desk was very helpful thank you for being so patient with me

Racist staff, very rude. When we first walked up to the window, the lady in the lobby tried to find every excuse to not let us, two black men, stay at the hotel. She was trying to charge regular price ($400+) after we stated we were using orbitz to book online and pay less ($234), she would say the price was wrong. After a long wait she gave us the room key for 4 nights. On the last night, security came to our room and tried to kick us out saying we had people in the room we weren’t suppose to have, which is not true! We told him he could check in the room because there was no additional people other than the ones that checked in. After arguing with security, we were allowed to stay but we felt very disrespected and discriminated.

Roaches!!! Burns and ripped bed sheets. Shady people all over property at odd hours

Good for the price and centralized location. 50 characters are too much to ask!

N Black Canyon Hwy Phoenix AZ

Hotel highlights

  • Free WiFi in public areas (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in North Mountain, Premier Inns Metro Center is a leisurely stroll from sights such as Metrocenter and Castle N' Coasters. This 146-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

Premier Inns Metro Center's 146 air-conditioned rooms provide refrigerators and desks. For entertainment, guests can enjoy cable TV. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries.


Property features

At Premier Inns Metro Center, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include a business center, coffee/tea in a common area, and an arcade/game room.

Room options

Standard King, Non-Smoking, Accessible

1 King Bed | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Standard Room, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Premier Inns Metro Center

Everyone (18) Couples (2) Family (4)
4
Everyone

By on Sep 7, 2020

Review comment responded on Sep 15, 2020

I apologize for your horrible experience. Thank you for staying with us. We appreciate the feedback!

1
Friends

This place is ridiculous. We couldn't check-in until 5:00pm and even then we had to wait while they "cleaned" a room for us. When we got to the room it was still dirty, nothing worked properly, and the staff was rude and obnoxious. I will never stay here again.

By , from Phoenix on Jul 1, 2020

Review comment responded on Jul 7, 2020

I apologize that you had a not so great experience here at our hotel. Thank you for your business and we appreciate the feedback!

2
Business Business

First room they put me in wasnt even finish be clean along no working phone. Had walk down to lobby they switch me room to other side of hotel. Never annoyed cuz late at night i need sleep.

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Sorry for any inconveniences you may or may not have experienced. We will take the things you have mentioned into consideration for ways of improving our staff and property. Thank you. Have a great day!

3
Friends Business Business

I liked that I had a bed to sleep in but the floors were dirty,there was no trash cans in room, no TV guide, and why no microwave ?

By on Feb 5, 2020

Review comment responded on Feb 13, 2020

Sorry for any inconveniences you may or may not have experienced. We appreciate your feedback and will work harder to improve your next stay.

2
Family

They booked me in a room that someone else was already in the eooms where very dirty and no towels or no clean sheets

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Sorry for any inconveniences you may or may not have experienced. We appreciate the feedback and we will address this directly.

5
Everyone

By on Jan 17, 2020

Review comment responded on Feb 2, 2020

Thank you for your stay. We appreciate your feedback!

3
Everyone

By on Jan 7, 2020

Review comment responded on Feb 2, 2020

Thank you for your stay. We appreciate your feedback!

1
Everyone

Horribly run hotel, incosistent, basically run by liars that say a room isnt available when it actually is.

By on Dec 31, 2019

Review comment responded on Jan 4, 2020

Sorry for any inconveniences that you may or may not have experienced. We do appreciate your feedback and will work hard on making some improvements in the areas that you have mentioned.

4
Business Business

Plenty of places to eat close by. Not bad for the price.

By on Dec 17, 2019

Review comment responded on Dec 21, 2019

Thank you for your stay. We appreciate your feedback!

1
Business Business

Trash outside. Random people knocking on my room door asking for cigarettes even tho i have never seen these people in my life.

By on Dec 6, 2019

Review comment responded on Dec 8, 2019

Sorry for any inconveniences you may or may not have experienced. We appreciate your feedback and will work hard to improve in the areas you had mentioned.

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