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Recent guest reviews

The property was a nice place I just think that due to Covid the room would have been a little more cleaner than it was.

This property is in need of renovation and major updates. The pool by the hotel room was nice but the water park is dirty and needs updating. The pictures of the water park make it look very nice but it’s actually a disappointment. I will not stay here again.

Very old and dated. Dirty carpet and walls. Furniture stained.

This property had so much potential but it was not well kept. In the elevators there were huge chunks of the wall torn off and not fixed. The first room #2220 we got assigned smelled like smoke, the carpet had stains all over it and the couch had huge dirty stains on it. I went and talked to the staff and they kindly gave me a different room that did not smell and did not have stains on the carpet and did not have a dirty couch. The rooms need an update and the building could use some update like the planter boxes don't have any plants in them. The ice machine is missing the panels to the machine, these small things make the hotel seem not well taken care of. The water park needs an update as well. As you go around the relaxing lazy river there are bridges that have huge chunks of paint missing and could be easily fixed so they are not such an eye sore. The water park closes way too early, 7pm was the perfect time to be at the park due to the heat but it closes at 7pm. At the water park there was a hot tub that was half full of brown dirty water and had caution tape around, so gross, They just need to fix it or empty it, it did not look nice at all. The staff at the hotel and water park were great, helpful and kind. I was just disappointed for how run down both the hotel and water park were. I did appreciate how I could check out of my room, leave my luggage at the front desk and go enjoy the water park on the day I checked out.

The property was ok I just think it needs an upgrade for it's name

We were looking for a last minute stay to escape some heat. Upon looking at the photos,this location looked amazing! Upon arrival it also looked pretty cool. We get to our 2nd floor 1 br suite,which was $400.. Carpet totally worn and old,no microwave,and our AC was not working properly. The little balcony was cute,however 2 broken chairs and a table was a little surprising. Head to the water area... Oh my gosh... Literally drink adults everywhere,empty drink bottles and cups littered all over the water area. Debris floating all over the water,leaves,cups,bandaids.... Decide to take a float in the lazy river. Absolutely disgusting,as hot as a hot tub and filthy. Decide to try out our pool by the room,hot water as well. Clearly these pools are not being maintained and in 112 degree weather floating in hot water was so gross,and just a recipe for germs. Definitely think twice about booking. No where near worth $400 a night!

It was an ok park, and friendly staff. Hotel ia a bit outdated and probably needs to be remodeled.

This property is older and it definitely feels that way. Don’t be deceived by the pictures.

Really enjoyed our stay. Only think I didn’t like was no microwave and to call the front lobby and no one answering, kind of sucked.

Nice pool

My check in time was at 4. I arrived around 4:15 and waited 30 minutes in line to check in. When i finally got the keys to go to my room. The cleaning person told us the room wasn't ready and still needed to be cleaned. I was tired from our trip and ended up checking out and finding another hotel to stay in.

I thought the staff were great. They were all extremely helpful, welcoming and courteous. The atmosphere there is very pleasant.

Staff was very friendly, rooms were clean and the water park was great.

N 16th St Phoenix AZ

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Free water park

Located in Camelback East, Hilton Phoenix Resort at the Peak is within a few miles (5 km) of sights such as Wrigley Mansion and Arizona Biltmore Country Club. This 563-room, 4-star resort has 6 outdoor pools along with a full-service spa and a free water park.


Dining

There are ample dining options with 3 onsite restaurants, including Hole-in-the-Wall, which specializes in American cuisine. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start your day off with full breakfast, available for a fee.


Rooms

All of Hilton Phoenix Resort at the Peak's 563 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

Hilton Phoenix Resort at the Peak features a full-service spa, 6 outdoor pools, and a free water park. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa resort include a lazy river, a children's pool, and a health club.

Room options

Suite, 1 King Bed (Ambassador)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible

1 King Bed | Sleeps 4

Suite, 2 Bedrooms (Bi-Level Casita)

2 Queen Beds and 1 King Bed | Sleeps 8

King Casita

1 King Bed | Sleeps 4

Guest reviews for Hilton Phoenix Resort at the Peak

Everyone (41) Couples (9) Family (50)
3
Family with small children

The property was a nice place I just think that due to Covid the room would have been a little more cleaner than it was.

By on Jul 29, 2021

Review comment responded on Jul 29, 2021

Can you please share with me the cleanliness issues as long as your stay information so I'm able to address it with our engineering/housekeeping teams?

3
Family

This property is in need of renovation and major updates. The pool by the hotel room was nice but the water park is dirty and needs updating. The pictures of the water park make it look very nice but it’s actually a disappointment. I will not stay here again.

By on Jul 28, 2021

Review comment responded on Jul 29, 2021

I'm sorry you had a poor experience. We are planning a full remodel in the immediate future. I hope you give us another opportunity then.

2
Family with small children

Very old and dated. Dirty carpet and walls. Furniture stained.

By on Jul 26, 2021

Review comment responded on Jul 27, 2021

We're sorry you feel that way, please try our Agave suites next time, they have been recently rennovated.

3
Friends

This property had so much potential but it was not well kept. In the elevators there were huge chunks of the wall torn off and not fixed. The first room #2220 we got assigned smelled like smoke, the carpet had stains all over it and the couch had huge dirty stains on it. I went and talked to the staff and they kindly gave me a different room that did not smell and did not have stains on the carpet and did not have a dirty couch. The rooms need an update and the building could use some update like the planter boxes don't have any plants in them. The ice machine is missing the panels to the machine, these small things make the hotel seem not well taken care of. The water park needs an update as well. As you go around the relaxing lazy river there are bridges that have huge chunks of paint missing and could be easily fixed so they are not such an eye sore. The water park closes way too early, 7pm was the perfect time to be at the park due to the heat but it closes at 7pm. At the water park there was a hot tub that was half full of brown dirty water and had caution tape around, so gross, They just need to fix it or empty it, it did not look nice at all. The staff at the hotel and water park were great, helpful and kind. I was just disappointed for how run down both the hotel and water park were. I did appreciate how I could check out of my room, leave my luggage at the front desk and go enjoy the water park on the day I checked out.

By on Jul 20, 2021

Review comment responded on Jul 23, 2021

I apologize for the issues you had on property. I'm aware of the issues and we are working to correct them as soon as possible

4
Friends

The property was ok I just think it needs an upgrade for it's name

By on Jul 11, 2021

Review comment responded on Jul 23, 2021

We just updated our name, what did you have in mind?

3
Everyone

By on Jul 10, 2021

Review comment responded on Jul 23, 2021

How could we have improved your stay?

5
Everyone

By on Jul 8, 2021

Review comment responded on Jul 23, 2021

Thank you for the 5 stay review, we appreciate it!

2
Family Family with small children

We were looking for a last minute stay to escape some heat. Upon looking at the photos,this location looked amazing! Upon arrival it also looked pretty cool. We get to our 2nd floor 1 br suite,which was $400.. Carpet totally worn and old,no microwave,and our AC was not working properly. The little balcony was cute,however 2 broken chairs and a table was a little surprising. Head to the water area... Oh my gosh... Literally drink adults everywhere,empty drink bottles and cups littered all over the water area. Debris floating all over the water,leaves,cups,bandaids.... Decide to take a float in the lazy river. Absolutely disgusting,as hot as a hot tub and filthy. Decide to try out our pool by the room,hot water as well. Clearly these pools are not being maintained and in 112 degree weather floating in hot water was so gross,and just a recipe for germs. Definitely think twice about booking. No where near worth $400 a night!

By on Jun 30, 2021

Review comment responded on Jul 1, 2021

Your experience is not typical, and I apologize for that. You didn't share your stay details so I'm unable to reach out. Please reach out to me, I would like to discuss it further with you.

3
Family

It was an ok park, and friendly staff. Hotel ia a bit outdated and probably needs to be remodeled.

By on Jun 26, 2021

Review comment responded on Jul 1, 2021

Thank you for taking the time to leave a review. We are planning a full renovation in the near future.

3
Family

This property is older and it definitely feels that way. Don’t be deceived by the pictures.

By on Jun 26, 2021

Review comment responded on Jul 1, 2021

I'm sorry that you didn't enjoy our resort. We are planning a full renovation in the near future and our Agave Suites were recently renovated if you are looking for a more upscale experience.

Hilton Phoenix Resort at the Peak

7677 N 16th St, Phoenix, AZ 85020
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