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Recent guest reviews

Didn't want to touch a thing! Ughhhh

Room was clean

The worst experience of my life. Felt so unsafe at this place, can't even call it a hotel. Trust the reviews no matter how old they are. Pictures of the trash all over the place still accurate after 1 year after other people posting it. The roaches and the smell of cigarettes when you open the elevator door or your room's door will be the least of your problems. People dealing drugs, taking drugs around the building, in the elevator and stairs are real, plus the homeless people. You will find these people hanging out at this place all day everyday. Wouldn't recommend this place to anyone, trust me you'll regret

this property should not be offered as a family friendly motel. there were drug deals going on in the parking lot, we shared the elevator with a man with a gun, the room reeks of cigarettes, the room wasnt clean/sanitized.

NEEDS A TOTAL RENOVATION AND BETTER SECURITY

The sink even wasn’t washed, you still could see some hair around it, the bed sheet was awful, so many stains on it, and the room smells like tobacco and worst thing were cockroaches right by the fridge and table

The bathroom was disgusting, I asked for not smoking and the room stank a cigarette, this is a trashy hotel . I couldn’t sleep cause there’s was creepy people outside of the room . Seems like a prostitution center , I don’t like to complain but definitely I don’t recommend this hotel 👎

Due to limited availability for the area, the price quoted was attractive. However, after arriving at the hotel (which was too late to rebook elsewhere) we were grossly mistaken.

This place is a filthy pigsty. In our room the hood over the stove was broken, the bathroom sink was not properly attached to the wall, there was a large hole in the wall, there a large dent in the refrigerator, the smoke detector was hanging by its wires, the entire building smells like a cigarette, the elevator was filthy and people were leaving their trash in it. We noticed no effort by the staff to clean anything up until our fifth night, someone finally picked up the trash in the elevator and mopped it. We also noted that many people were sitting right outside their door and smoking in the public walkways. We never saw the staff make any effort to stop this practice.

Worst place to stay at while my family and I arrived we only stayed one night we have experienced the worst night of our lives our room was full of roaches and the staff seemed like they did not even care about the concern I recommend no one stay there is not clean not sanitary just not a good place for a family to stay at.

I went to room blew nose, flushed the toilet and water comes gushing out the back. They call maintenance. The handy man comes in fixes toilet and then takes our clean towels and wipes up all the water off the floor from the toilet flooding. So im ticked off right. I go to get more towels and housekeeping only has hand towels NO WASHCLOTHS AND NO DRYING TOWELS. Hmmm could it be that maintenance is using the towels for work orders too? Yuck...I was ticked. The hotel LIED I was not refunded? #HotelNoTowels: Not to mention the dresser was missing drawers and the wood was horribly rotten and there was a small 3×4 stand in hole to shower no real tub and the water was luke warm....This place can be shut down one call to a few places.......Health Department etc.....

Kind of dangerous area, but overall very convenient for me

Purchased hotel through orbitz and when I went to check in they had no record of my reservation. When I showed them the confirmation they questioned the rate I received. Eventually I contacted orbitz after about 20 minutes of pointless going back and forth and able to resolve the issue immeadiately. When I went back to checkin, the "hotel" attendant had attitude because I contacted orbitz. I eventually received the key and made my way to the room. I was greeted with what appeared to be homeless people around the area. The room had no toiletries, shampoo, conditioner, soap or toilet paper. Attendant stated they provide thoae products. The following morning I noticed what appeared to be more homeless people, drug addicts and possible gang members about the property. On two seperate occasions trhoughout that day there were police officers/vehicles on the property. Again, be mindful of where you stay and dont try to be cheap like I did. YOU'VE BEEN WARNED.

The sidewalk, the office, the elevator floor was all gross. It looked like someone spilled a gallon of soda and walked in it all over. The elevator floor was sticky. The rooms on the ground floor are being renovated but their idea of renovation is putting in laminate floors and painting. The floor was so gross in the first "clean room" we were given that we requested a new room. The second room was a bit cleaner appearing but the white towel we used to clean a spot by the bed was black when we were done. The General Manager was nice and offered us a free stay the next time we are in town but I won't stay there again.

Hands down this has to be the worst hotel that I've ever had the displeasure of experiencing. Lots of drug activity and transmits room was very dirty and smells very bad this place should be shut down.

W Mcdowell Rd Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Maryvale, HomeTowne Studios by Red Roof Phoenix - West is 2.1 mi (3.5 km) from Maryvale Baseball Park and within a 10-minute drive of Footprint Center. Each of the 133 rooms at this hotel includes a kitchenette, a refrigerator, and a microwave.


Rooms

The 133 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Rooms also include free local calls. Housekeeping is available on request.


Property features

Renovated in 2017, HomeTowne Studios by Red Roof Phoenix - West offers free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a vending machine.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for HomeTowne Studios by Red Roof Phoenix - West

Everyone (20) Business (5) Couples (6) Family (7) Other (12) Friends (2)
1
Partner Couples

Didn't want to touch a thing! Ughhhh

By on Nov 29, 2021

2
Partner Couples

Room was clean

By on Aug 26, 2021

1
Everyone

The worst experience of my life. Felt so unsafe at this place, can't even call it a hotel. Trust the reviews no matter how old they are. Pictures of the trash all over the place still accurate after 1 year after other people posting it. The roaches and the smell of cigarettes when you open the elevator door or your room's door will be the least of your problems. People dealing drugs, taking drugs around the building, in the elevator and stairs are real, plus the homeless people. You will find these people hanging out at this place all day everyday. Wouldn't recommend this place to anyone, trust me you'll regret

By on Aug 19, 2021

1
Family with small children

this property should not be offered as a family friendly motel. there were drug deals going on in the parking lot, we shared the elevator with a man with a gun, the room reeks of cigarettes, the room wasnt clean/sanitized.

By on Jul 25, 2021

1
Everyone

By on May 26, 2021

Review comment responded on Jun 7, 2021

Dear Anonymous Guest: Thank you for staying with us. It is our pleasure to serve you. I am sorry we failed to make your stay a better one. Please know your feedback is always welcomed, it helps improve on each and everyone of your stays with us. Thanks again

1
Everyone

NEEDS A TOTAL RENOVATION AND BETTER SECURITY

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Dear Anonymous Guest: Thank you very much for staying with us. It is our pleasure serving you! I am sorry you were unhappy with your stay, we will continue to work hard to fix all the issues you encountered. Thank you for your feedback.

3
Everyone

By on Feb 19, 2021

Review comment responded on Mar 1, 2021

Dear Anonymous Guest: Thank you for allowing us the opportunity to serve you. My team and I are very sorry we failed to make your stay a better one! We hope to have a second chance to WOW you with our service, and make your experience a Great one.

1
Everyone

By on Jan 23, 2020

Review comment responded on Jan 27, 2020

Thank you for letting us know and my apologies for your poor experience.

1
Everyone

The sink even wasn’t washed, you still could see some hair around it, the bed sheet was awful, so many stains on it, and the room smells like tobacco and worst thing were cockroaches right by the fridge and table

By on Jan 20, 2020

Review comment responded on Jan 27, 2020

Thank you for king time and letting us know. I will address all issues mentioned internally. My sincere apologies for your bad experience

3
Everyone

By on Nov 4, 2019

HomeTowne Studios by Red Roof Phoenix - West

4861 W Mcdowell Rd, Phoenix, AZ 85035
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