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Recent guest reviews

Hotel is very nice, the Lady from the reception was super rude, really really bad customer service!

Very clean, comfortable bed. The shower head did not work properly and the AC was louder than most.

Restaurant was open only irregularly and at strange hours. Advertised pool bar was closed. Lobby strangely vacant. Not up to Hilton standards. Room was very clean and beautiful. But you had to request housekeeping service; not standard. (Hilton??)

Very clean and spacious. Really liked the walk in shower.

Employees are the best... food is really good, location is great... kids are very welcome

The property was very clean staff was very friendly

Stayed 5 nights. They didn’t clean room 1 day and another day they made bed but didn’t replenish towels, toilet paper etc. Room not real clean found old candy bars and dust next to end tables, bathroom wall had stains....don’t care to guess what from. Shower curtain dirty. Common area in 2nd floor seemed to always have garbage in table. Not impressed at all

Didn't spend much time , but the pool was no e and clean. Seemed well taken care of. Room was nice. Now if the ppl who stayed in the room next to me were mature enough to realize4am is a bit early to start partyi v. But, the hotel can't control ppl's behaviour.

I liked my room. Very clean and uniformed. Easy to find.

2nd time staying there. Room clean and in good order. Housekeeping did a good job. No complaints. Solid room at decent price

Went to AZ to get out of the N.W gray. When we booked they did not tell us the pool was out of commission.

Easy to locate, close to shops and restaurants. Staff very friendly and efficient. The room was easy to locate and enter. Clean and well equipped with essentials. Unfortunately, we did not eat any meals.

My request for a top floor away from the elevator because we are light sleepers went ignored. We were bottom floor, right next to the elevator and the housekeeping room. On the 3 rd night, we returned to our room at 10 pm and found that we didn’t get any housekeeping services. The pile of used towels we’d left were still on the floor and beds unmade, trash can full. When we called the desk she said we could use some pool towels.

Nice hotel, but there is no free breakfast. Gym is lacking operational equipment, and no coffee available in the morning unless they are serving breakfast.

S Santan Village Pkwy Gilbert AZ

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

SanTan Village is a short stroll from DoubleTree by Hilton Hotel Phoenix - Gilbert, and other popular attractions like San Marcos Golf Course are within a 15-minute drive. This 121-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

The 121 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect 37-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free local calls, and safes.


Property features

Guests staying at DoubleTree by Hilton Hotel Phoenix - Gilbert enjoy access to 2 outdoor pools, a 24-hour gym, and a spa tub. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

King bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Accessible

1 King Bed | Sleeps 4

Junior suite king

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Phoenix - Gilbert

Everyone (19) Family (7)
2
Everyone

Hotel is very nice, the Lady from the reception was super rude, really really bad customer service!

By on Sep 6, 2021

4
Everyone

Very clean, comfortable bed. The shower head did not work properly and the AC was louder than most.

By on Aug 31, 2021

3
Family Business Business

Restaurant was open only irregularly and at strange hours. Advertised pool bar was closed. Lobby strangely vacant. Not up to Hilton standards. Room was very clean and beautiful. But you had to request housekeeping service; not standard. (Hilton??)

By on Jul 6, 2021

5
Everyone

By on Jun 14, 2021

5
Family

Very clean and spacious. Really liked the walk in shower.

By on Mar 26, 2021

2
Everyone

By on Oct 15, 2020

2
Everyone

By on Aug 24, 2020

5
Friends Family

Employees are the best... food is really good, location is great... kids are very welcome

By , from California on Jul 7, 2020

5
Family

The property was very clean staff was very friendly

By , from Kearny on Mar 17, 2020

Review comment responded on Mar 19, 2020

Thank you for taking the time to review your stay at our hotel! At Doubletree Phoenix-Gilbert, the highest level of guest satisfaction is expected from our team. When we receive scores like yours, I know that we are on the right track. Thank you again for taking the time to fill out our survey and for staying with us! We look forward to welcoming you back on your next trip to the Gilbert area!

4
Everyone

By on Jan 26, 2020

Review comment responded on Feb 2, 2020

Thank you for taking the time to review your stay at our hotel! At Doubletree Phoenix-Gilbert, the highest level of guest satisfaction is expected from our team. When we receive scores like yours, I know that we are on the right track. Thank you again for taking the time to fill out our survey and for staying with us! We look forward to welcoming you back on your next trip to the Gilbert area!

DoubleTree by Hilton Hotel Phoenix - Gilbert

1800 S Santan Village Pkwy, Gilbert, AZ 85295
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