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Recent guest reviews

We booked a room with 2 double beds, arrived late and almost didnt get a room for an already paid non rrfundable room. The first room they gave us was already occupied. The second room was only a king sized bed for my adult daughter, my self and her 2 children. They did not offer to even look further or change when the correct room became available. We were there for 3 nights. Plus the kitchen was empty with no dishes or cooking utensils or silverware.

Service was terrible. Staff was not friendly at all.

I called to confirm a late check in. When we arrived around 8:30 pm no one was at the front desk we waited for half an hour to no avail even called boa the phone in lobby and informed them we where waiting. On top of that the hotel was filthy. In these times of Covid-19 you would think that cleanses be there first concern.

The property was dirty and run down. There were very few amenities. People are using this property as housing.

Enjoyed this hotel. We stayed for 2 weeks and the staff was very pleasant the entire time. The room was very clean and check in was very quick and easy

Enjoyed my stay here. Everything was very clean. The staff was very polite

Clean hotel. All of the towels and weir faces were clean and sanitized. The staff was very polite. The rooms were accommodating.

Really close to the mall. Was able to get groceries delivered with no issue. Quiet area. Polite staff

Polite staff! The front desk checked us in quickly and it was really easy. They were very polite and so was the housekeeping on site.

Enjoyed! Very clean. We were consistently able to park right outside our window which was nice. Quiet area and close to shopping

My partner and I enjoyed this hotel. The staff was pleasant. They provided everything we needed. It was also very close to the King of Prussia mall and many food places

Great hotel. Great price. Clean rooms. Pleasant staff. Easy check in.

Great stay. We really enjoyed this hotel. The location is the best as it’s close to the mall and shopping centers. There’s a bus stop right at the intersection which is convenient. The rooms were clean , spacious and comfortable. Staff was very pleasant

Great place to stay. We had to stay at a hotel with a kitchenette and this place was perfect. The king suite was spacious. Had everything we needed. The hotel provides WiFi and the TV is easily accessible for you to connect entertainment devices. Bed was comfortable and bathroom area was clean

Clean and comfortable. Plenty of parking. Nice staff

Couldn’t have been more satisfied with cleanliness and service at this hotel

Best part about this stay was how pleasant the front desk and housekeeping staff were the entire time. They really made you feel at home. Rooms were clean and the location couldn’t be better.

Great hotel. The mall is really close which made for a great shopping experience. Rooms were clean. Staff was polite

We stayed here while our house was being painted. Everyone was very polite and helpful. The rooms were comfortable and clean.

American Ave King of Prussia PA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

King of Prussia Mall is within 2 miles (3 km) of Extended Stay America Suites Philadelphia King of Prussia while other popular attractions such as King of Prussia Town Center are within 3 miles (5 km). The 140 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 140 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

At Extended Stay America Suites Philadelphia King of Prussia, guests have access to free WiFi in public areas and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Philadelphia King of Prussia

Everyone (28) Couples (27) Business (1) Family (7) Other (1)
2
Family with small children

We booked a room with 2 double beds, arrived late and almost didnt get a room for an already paid non rrfundable room. The first room they gave us was already occupied. The second room was only a king sized bed for my adult daughter, my self and her 2 children. They did not offer to even look further or change when the correct room became available. We were there for 3 nights. Plus the kitchen was empty with no dishes or cooking utensils or silverware.

By on Jun 28, 2021

Review comment responded on Jun 30, 2021

Thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We  hope you will consider a future stay so we can better demonstrate our commitment to service excellence.  Sincerely, Hotel Management

1
Family

Service was terrible. Staff was not friendly at all.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management

5
Everyone

By on Mar 7, 2021

1
Partner Couples Family

I called to confirm a late check in. When we arrived around 8:30 pm no one was at the front desk we waited for half an hour to no avail even called boa the phone in lobby and informed them we where waiting. On top of that the hotel was filthy. In these times of Covid-19 you would think that cleanses be there first concern.

By , from New Jersey on Oct 16, 2020

Review comment responded on Oct 17, 2020

Thank you for your review. We are sorry for the time taken at check-in and regret the inconvenience it caused. Your concerns will be shared with the appropriate team so that they are more diligent going forward. Also, we are sorry for the cleanliness issues you encountered. We take our responsibility seriously to provide a welcoming, safe, and comfortable environment for our guests, team members, and community. Now, more than ever, we want to ensure that we exceed expectations in this area. We will address these concerns appropriately, and we are very grateful for your feedback. We hope to have another chance to prove ourselves. Sincerely, Hotel Management

2
Everyone

The property was dirty and run down. There were very few amenities. People are using this property as housing.

By on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and that you were not happy with your experience. Your feedback regarding the age of our property and its cleanliness will be relayed with our brand leaders in an effort to improve our guest service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

5
Partner Couples

Enjoyed this hotel. We stayed for 2 weeks and the staff was very pleasant the entire time. The room was very clean and check in was very quick and easy

By , from King Of Prussia on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

5
Partner Couples

Enjoyed my stay here. Everything was very clean. The staff was very polite

By , from King Of Prussia on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for choosing Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our well-kept property and courteous associates. We appreciate your kind comments and look forward to seeing you again soon! Sincerely, Hotel Management

5
Partner Couples

Clean hotel. All of the towels and weir faces were clean and sanitized. The staff was very polite. The rooms were accommodating.

By , from King of Prussia on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for your delightful review of our hotel. Your positive comments about our well-kept property and friendly staff are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management

5
Partner Couples

Really close to the mall. Was able to get groceries delivered with no issue. Quiet area. Polite staff

By , from King of Prussia on Aug 3, 2020

Review comment responded on Aug 4, 2020

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our ideal location and courteous associates. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

5
Partner Couples

Polite staff! The front desk checked us in quickly and it was really easy. They were very polite and so was the housekeeping on site.

By , from King Of Prussia on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant check-in experience and that you were impressed with our courteous associates. We will be sure to share your kind compliments with our team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Extended Stay America Suites Philadelphia King of Prussia

400 American Ave, King of Prussia, PA 19406
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