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Recent guest reviews

Our room changed from two queen beds to a king bed and a sofa bed at check in! There was no hot breakfast as expected but only a pre-packaged muffin, yoghurt and granola bars (sugar over sugar). By the way this is not only at this hotel, it is almost all hotels in the area because of COVID-19. There was no cleaning of the room unless you request it. We found some stains on the sheets, requested replacement and they replaced them. The stay is not like it used to be before COVID-19. The entire hotel industry is sort of changing to worst experience to customers plus higher cost. The location was great though. We could find good eats within 10 miles and the beach is about 30-40 minutes drive.

Staff was friendly and very helpful... the hotel was very clean.

everything was ok, I really enjoy staying there, good people and nice area.

Under renovation. Staff/Facility accommodated as much as possible. hot tub was cold... LOL... breakfast was excellent. not a bad price although its off the beaten path from downtown and Pensacola beach - maybe a 10 minute drive, if you are tourist-ing. Overall, one of the better hotels I've stayed at in the area.

Close to NAS, under construction, room was not cleaned daily

Upon checking in wanted to know if we were staying for business or pleazsure. Well that’s none of your business. The. Checking out the lady was so rude. So annoyed with nosey rude people.

It was a good stay until I got sick and had to leave. Not the hotel’s fault though. I would recommend this hotel to friends and family. Friendly staff.

Got to my room the tv and phone wasn’t working Spoke with the front desk about this issue And got up graded right away Nice job people

Had a great time with my wife and I would go back

Convenient to Navy base and the beach without the big expense. Nice and quiet at night. Plenty of places to eat as well.

Great location for not wanting to be on the beach, but still have the pensacola experience

This hotel was a perfect location for my family as we were in town to watch the Blue Angels. Within a short drive to many restaurants and was well kept and clean with very nice staff.

Second year staying here as an alternative to my crowded folk's house. They do an exceptional job keeping this place clean. It is VERY quiet and the breakfast is superb. Best in-room WiFi I have seen in a hotel of any price and it's free too! A little pricey for being in town, but well worth it. See you next year!

I was just coming into Pensacola to pickup my son for his leave from the Navy. The hotel was on the way out for us after picking him up. Everything was great. No complaints.

This hotel offered easy access to the airport, Naval Air Station, shopping, beaches, and a very cool downtown Pensacola. The staff are great and I was impressed on how they treated members of our military with the respect they deserve.

Really clean rooms. Nice location and friendly staff.

When I go online to reserve a room, I do so in order to be able to check in quickly. I'm disgusted that I paid $218 for a room that I had to wait 30 minutes to get into because the desk clerk felt the need to talk on the phone to a family member!! I'm even more perturbed because my room's AC was not working!! I will definitely not stay here again!!

North New Warrington Road Pensacola FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.9 mi (4.6 km) from Osceola Municipal Golf Course, Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel is within a 10-minute drive of Pensacola Naval Air Station. This 73-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

All of Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel's 73 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are also standard.


Property features

At Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel, guests enjoy an outdoor pool, a gym, and a spa tub. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility Tub)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel

Everyone (10) Couples (13) Business (1) Family (19) Other (6)
3
Everyone

Our room changed from two queen beds to a king bed and a sofa bed at check in! There was no hot breakfast as expected but only a pre-packaged muffin, yoghurt and granola bars (sugar over sugar). By the way this is not only at this hotel, it is almost all hotels in the area because of COVID-19. There was no cleaning of the room unless you request it. We found some stains on the sheets, requested replacement and they replaced them. The stay is not like it used to be before COVID-19. The entire hotel industry is sort of changing to worst experience to customers plus higher cost. The location was great though. We could find good eats within 10 miles and the beach is about 30-40 minutes drive.

By on Jun 11, 2021

Review comment responded on Jun 12, 2021

Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory and for that, in behalf of our staff, we sincerely apologize for the inconvenience. It is our commitment to provide every guest with exemplary service and amenities. I would like to assure you that we have addressed your concerns with the appropriate department heads, as this will enable us to prevent future guests from experiencing similar inconveniences.

5
Family Family with small children Family

Staff was friendly and very helpful... the hotel was very clean.

By on Jan 19, 2021

Review comment responded on Jan 19, 2021

I would like to take this opportunity to thank you for choosing to stay with us and glad to know that you loved your stay. We hope to see you again soon at the Holiday Inn Express Pensacola West - Navy Base

4
Family

everything was ok, I really enjoy staying there, good people and nice area.

By , from las cruces on Jan 17, 2021

Review comment responded on Jan 19, 2021

Thank you for your feedback.

5
Everyone

By on Dec 3, 2020

Review comment responded on Dec 5, 2020

Thank you for your feedback.

4
Everyone

By on Jun 15, 2020

Review comment responded on Jun 19, 2020

Thank you for taking the time out to rate us. We hope to see you again.

5
Everyone

By on Jan 9, 2020

Review comment responded on Jan 10, 2020

Greetings valued guest, Thank you for taking the time to leave us a great rating. We hope to see you soon!

4
Everyone

Under renovation. Staff/Facility accommodated as much as possible. hot tub was cold... LOL... breakfast was excellent. not a bad price although its off the beaten path from downtown and Pensacola beach - maybe a 10 minute drive, if you are tourist-ing. Overall, one of the better hotels I've stayed at in the area.

By on Aug 21, 2019

Review comment responded on Aug 27, 2019

Thanks Mia for taking the time to write such a wonderful review. I am glad to hear that breakfast was excellent. See you on your next trip to Pensacola.

2
Family Family

Close to NAS, under construction, room was not cleaned daily

By on Jun 26, 2019

Review comment responded on Jun 28, 2019

Thank you for you review.

3

rude daytime ataff

Everyone

Upon checking in wanted to know if we were staying for business or pleazsure. Well that’s none of your business. The. Checking out the lady was so rude. So annoyed with nosey rude people.

By on Apr 19, 2018

Review comment responded on Apr 22, 2018

We appreciate you leaving us a review. In regards to the question about business or leisure, we are not trying to pry into your business. It is just a method to track how many people are coming for one or the other. We apologize if you felt this was rude, we are just doing our best to understand the trends in our guests' needs. We hope that you have safe and happy travels.

4
Everyone

It was a good stay until I got sick and had to leave. Not the hotel’s fault though. I would recommend this hotel to friends and family. Friendly staff.

By on Dec 16, 2017

Review comment responded on Feb 6, 2018

Thank you for your wonderful review. We hope that you are feeling better.

Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel

307 North New Warrington Road, Pensacola, FL 32506
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