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Recent guest reviews

Great bars and rooftop

Parking is tight Great location Very nice hotel

Beautiful rooms. Staff was lovely . There were cups and garbage all over the tables and floors around the pool area and by the bar. There was absolutely no one to walk around and clean up. In the call by the elevator there was a glass and can during my whole stay.

Great property. Great location. Would definitely stay again.

Staff was great and rooms were clean. We would enjoy staying there again.

This hotel exceeded our expectations, from the beautiful and carefully selected decor to the outstanding customer service. The area is perfect too, just a few steps from restaurants, bars and shops. The roof top pool and the beautiful view was so peaceful and enjoyable, just the perfect staycation. We can’t wait to stay at The Ben again!

The property is exceptional!!! Beautifully decorated, comfortable & in a great location. What makes this property exceed 5 stars is the staff. Every single person me & my family interacted with, they exceeded or needs. Begging with Gabby & Arianna at the front desk. Arianna was the main person we saw the most & she went Above & Beyond every time! Also, Mel in the restaurant, then Vinny & Sean at the rooftop pool (just to mention the names I can remember). I plan on revisiting this hotel Over & Over!

The place just opened in almost nothing was going right. Room service orders forgotten and then show up late and cold. Cast trying to order lunch at the rooftop bar. Impossible to call Diana and order your car to be brought around because no one answered the phone. Still everyone who worked there was very polite facility looks pretty good except no spa. It’s fairly and beautiful looking architecturally. I have a feeling the place will round into shapeOnce the staff becomes more used to their jobs.Everyone who work there was uniformly polite and helpful just the overall organization is not there yet

The hotel experience was incredible and definitely a place I will recommend to friends and family.

N NARCISSUS AVE West Palm Beach FL

Hotel highlights

  • Walking distance to Clematis Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Clematis Street is within a 5-minute walk of The Ben West Palm, Autograph Collection while other popular sites like Rosemary Square are within a mile (2 km). This 208-room, 3.5-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Enjoy dining at Proper Grit, one of 2 onsite restaurants. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

The Ben West Palm, Autograph Collection's 208 rooms are individually decorated and provide minibars, coffee makers, and laptop-compatible safes. 55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Phones, ironing boards, and desks are other standard amenities.


Property features

Built in 2020, the brand new The Ben West Palm, Autograph Collection offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 35.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, free use of bicycles, and a library.

Room options

Junior Suite, 1 King Bed, View, Corner

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Guest reviews for The Ben West Palm, Autograph Collection

Everyone (6) Couples (3) Family (4)
5
Everyone

Great bars and rooftop

By , from Palm Beach Gardens on Nov 25, 2021

Review comment responded on Nov 26, 2021

Dear Gerald, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Bernardo Neto General Manager

5
Everyone

By on Jun 28, 2021

5
Family

Parking is tight Great location Very nice hotel

By on Jun 5, 2021

Review comment responded on Jun 8, 2021

Dear Anonymous, I am glad to know that you enjoyed your visit! We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Best, Bernardo Neto General Manager

5
Everyone

By on May 16, 2021

Review comment responded on May 28, 2021

Dear Anonymous, Thank you for the great review. It was our pleasure to host you and we hope you will consider a return trip soon. Best, Bernardo Neto General Manager

4
Family

Beautiful rooms. Staff was lovely . There were cups and garbage all over the tables and floors around the pool area and by the bar. There was absolutely no one to walk around and clean up. In the call by the elevator there was a glass and can during my whole stay.

By on Mar 17, 2021

Review comment responded on Mar 18, 2021

Dear Anonymous, Thank you for taking the time to share your review. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel and friendly staff made for an enjoyable stay overall. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, The Ben Hotel Management

5
Partner Couples

Great property. Great location. Would definitely stay again.

By , from Madison, MS on Dec 23, 2020

Review comment responded on Dec 24, 2020

Dear Charles, I'm so glad you enjoyed your stay with us. It is wonderful to know that you found our rooms comfortable and clean. We hope to see you again soon! Best, The Ben Hotel Management

5
Partner Couples

Staff was great and rooms were clean. We would enjoy staying there again.

By , from Kansas City on Dec 15, 2020

Review comment responded on Dec 15, 2020

Dear Stephanie, I'm glad that our service and accommodations helped make for a nice trip. All compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area I hope we are your first choice for lodging. Best, The Ben Hotel Management

5
Partner Couples

This hotel exceeded our expectations, from the beautiful and carefully selected decor to the outstanding customer service. The area is perfect too, just a few steps from restaurants, bars and shops. The roof top pool and the beautiful view was so peaceful and enjoyable, just the perfect staycation. We can’t wait to stay at The Ben again!

By , from Miami on Aug 22, 2020

Review comment responded on Aug 24, 2020

Dear Dana, We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, modern accommodations, and central location. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, The Ben Hotel Management

3
Everyone

By on Jun 18, 2020

Review comment responded on Jun 19, 2020

Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, The Ben Hotel Management

5
Family Family

The property is exceptional!!! Beautifully decorated, comfortable & in a great location. What makes this property exceed 5 stars is the staff. Every single person me & my family interacted with, they exceeded or needs. Begging with Gabby & Arianna at the front desk. Arianna was the main person we saw the most & she went Above & Beyond every time! Also, Mel in the restaurant, then Vinny & Sean at the rooftop pool (just to mention the names I can remember). I plan on revisiting this hotel Over & Over!

By , from Manhattan on Jun 9, 2020

Review comment responded on Jun 10, 2020

Dear Daniel, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, The Ben Hotel Management

The Ben West Palm, Autograph Collection

251 N NARCISSUS AVE, West Palm Beach, FL 33401
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