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Recent guest reviews

Staff was so nice, property was great—downside, no staff out at pool to keep other guests from nearly drowning other guests while they are loud and rowdy but that’s a simple fix if property has someone check on guests in shared areas every so often

The room was not clean

Toilet did not work there was no trashcan in the room the buttons on the phone were not on there the doors were very loose Steph did not have good customer service skills at all

Room was dirty . My lock to the room didn’t work they came to fix it and gave me new key cards still didn’t work. Luckily for us we had family in next room so we had to keep the door open that adjoins both rooms. Very disappointed that housekeeping NEVER came to clean or replenish supplies. With COVID the room should be disinfected everyday. Overall experience was poor. I’m never going back there again!!!

Not what it seems

This room was completely DIRTY full FUR on the carpet dresser and the comforter bed all over the place the next room same with the fridge in the toilet side on the floor You should satisfy the clients and stop saying lies LIKE only pets rooms are with TILES I took and have all the pictures and we showed to front desk this place is the WORSE. Both room with rusty all over bathroom included behind the door. Of course you don’t care just the money is your interest.

Nobody clean my room, no toilet papers

Going into my third day became very disappointing! Not until I needed to use the phone was when I realized that it was not working. Apparently it was locked by the front desk???? It took two days to correct the issue! Female manager Saturday night 8/7/2021 was very rude and arrogant concerning this situation. Not having access to the phone caused us two extra days as we weren’t able to return home without our COVID test results which was another hold up due to incorrect D.O.B. Had to ask for housekeeping to collect garbage from our hotel room and for new sheets, soap, tissue and towels constantly during our stay! The GM was never at work!!! One day he was late and never arrived, next he was out to meetings and never arrived, next he was out sick!!!!! #COVID Protocols……. #You live and you learn! #NEVER AGAIN!!!

Roaches in room dirty no hotel clean up room nasty place

N/a

Was good i will stay again

Staff was friendly, pool was good. The playground was run down, rooms were small but duable. Overall ok stay. Got clean towels from front desk everyday. No major issues.

We’ve stayed here numerous times over the past 10 years, but it’s probably been 3 years since last visit. Unfortunately, it’s looking pretty run down. Pool was very nice but lounge chairs are very worn as are most things with the room and premises in general.

I didn't mind this property about 4 years ago but it has gone downhill quickly. You might be better off sleeping in your car than this dump

Everything was clean..employees are nice..you are right on the bus lines for all your travel needs.

The property was old and run down. Definitely needs renovations

Property was cleaned up since last year but felt like I was sleeping on springs from the bed mattress need a major upgrade

Beds were horrible. Restaurants and gift shop were all closed. No ac at checkin, so they changed our room. Woke up to no power and no extension for chrck out. Power was out before 8am and at 11am was still off. Power may or may not have been their issue but no communication, just housekeeping wandering around and people riding on golf cart that maid no attempt at talking to anyone or didn’t speak English. And I have two charges showing on my card -$25 and $10 and change and I have no clue what for since it was prepaid.

It was very clean

Nasty in the rooms

West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools
  • 24-hour fitness center

Fun Spot America is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Old Town are within a 15-minute stroll. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 614 rooms feature microwaves, refrigerators, and safes. Guests can expect free WiFi and wired Internet, along with TVs. Bathrooms have hair dryers and free toiletries. Ironing boards are also included.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. Transportation is made easy with a free shopping center shuttle. The front desk has multilingual staff that can help with tours or tickets, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Double Room, 2 Double Beds, Poolside

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Family Suite (Kid's Suite)

1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed | Sleeps 5

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (113) Couples (23) Family (97)
4
Family with small children

Staff was so nice, property was great—downside, no staff out at pool to keep other guests from nearly drowning other guests while they are loud and rowdy but that’s a simple fix if property has someone check on guests in shared areas every so often

By on Sep 8, 2021

1
Family

The room was not clean

By on Sep 6, 2021

1
Family

Toilet did not work there was no trashcan in the room the buttons on the phone were not on there the doors were very loose Steph did not have good customer service skills at all

By on Aug 30, 2021

Review comment responded on Aug 31, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

1
Family with small children

Room was dirty . My lock to the room didn’t work they came to fix it and gave me new key cards still didn’t work. Luckily for us we had family in next room so we had to keep the door open that adjoins both rooms. Very disappointed that housekeeping NEVER came to clean or replenish supplies. With COVID the room should be disinfected everyday. Overall experience was poor. I’m never going back there again!!!

By on Aug 25, 2021

Review comment responded on Aug 31, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

1
Family

Not what it seems

By on Aug 21, 2021

1
Family

This room was completely DIRTY full FUR on the carpet dresser and the comforter bed all over the place the next room same with the fridge in the toilet side on the floor You should satisfy the clients and stop saying lies LIKE only pets rooms are with TILES I took and have all the pictures and we showed to front desk this place is the WORSE. Both room with rusty all over bathroom included behind the door. Of course you don’t care just the money is your interest.

By on Aug 20, 2021

1
Family

Nobody clean my room, no toilet papers

By on Aug 16, 2021

Review comment responded on Aug 31, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

2
Everyone

Going into my third day became very disappointing! Not until I needed to use the phone was when I realized that it was not working. Apparently it was locked by the front desk???? It took two days to correct the issue! Female manager Saturday night 8/7/2021 was very rude and arrogant concerning this situation. Not having access to the phone caused us two extra days as we weren’t able to return home without our COVID test results which was another hold up due to incorrect D.O.B. Had to ask for housekeeping to collect garbage from our hotel room and for new sheets, soap, tissue and towels constantly during our stay! The GM was never at work!!! One day he was late and never arrived, next he was out to meetings and never arrived, next he was out sick!!!!! #COVID Protocols……. #You live and you learn! #NEVER AGAIN!!!

By on Aug 11, 2021

Review comment responded on Aug 31, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

1
Everyone

Roaches in room dirty no hotel clean up room nasty place

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review and pest control company. Thanks again for your comments. Sincerely, Seralago Hotel

2
Partner Couples

N/a

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
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