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Recent guest reviews

We requested 2 queen beds but we’re given 1 king. I was with my step brother. It was just not what we asked for. We were told there was no way to switch us to a room with 2 beds.

The room is very dated, the bathroom tub was stained and the shower head was hanging, so we secured it. Thank goodness the bed was comfortable.

What stands out at this hotel is that every single staff member we talked to was friendly, upbeat, and went out of their way to help. Front desk staff consistently helpful, cleaning people promptly helped us with new pillows, restaurant waiter and cook made a delicious vegan meal for us.

I traveled from North Carolina to this hotel in Florida. The location was perfect. Plenty of restaurants near by and public parks for my child to play. The pool was still available to swim. The staff was very helpful and polite. Our family is mixed, black/white, and two moms.

Stayed for one night. Nice hotel close to everything. Would stay again. 🙂👍

Beautiful lobby, friendly staff, clean and pleasant

Staff very friendly and helpful. All employees showed a ligitamit interest to see that our stay was comfortable.

Warm and caring staff, including warm to each other, very courteous, always smiling, very helpful and accommodating

Room service was just ok, breakfast was delicious!

It was comfortable. Pool was nice. Meals were overpriced.

Facilities upkeep is lacking as is its cleanliness.

Clean, plenty of parking, quiet, conveniently located to food and shopping. Would stay there again.

Location is great for visits to UCF, not for downtown or for the parks. Remodel done nicely, but room still had an air conditioner that rattled all night long. Bed quite comfortable and room was roomy and nice in that respect, although it is a little on the plain side. Amenities left a lot to be desired. No newspapers on Sunday. Breakfast buffet would have been good but the restaurant coffee makers were broken and there was no coffee(?!) Desk staff was rather snippy too when asked about the paper and the coffee.

My only complaint was that there were no vending machines on the room floor levels. You had to go down to the lobby area to get any snacks.

N Alafaya Trl Orlando FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Florida Technical College is a short stroll from Hilton Garden Inn Orlando East/UCF Area, and other popular attractions like University of Central Florida are within a mile (2 km). This 3-star hotel has 122 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

All 122 rooms feature microwaves, refrigerators, and coffee makers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free newspapers, free local calls, and safes are also standard.


Property features

Guests of Hilton Garden Inn Orlando East/UCF Area have access to an outdoor pool, a 24-hour fitness center, and a spa tub. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room

1 King Bed | Sleeps 2

Room

1 King Bed | Sleeps 2

Junior Room

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Orlando East/UCF Area

Everyone (14) Couples (5) Business (1) Family (8) Other (1)
3
Family

We requested 2 queen beds but we’re given 1 king. I was with my step brother. It was just not what we asked for. We were told there was no way to switch us to a room with 2 beds.

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

I am so sorry your stay was not up to standards and you were given a room that you had not requested. I am going to look into this matter and see what had happened. Again, I am sorry and hope you will give us another chance the next time you are in town.

2
Partner Couples

The room is very dated, the bathroom tub was stained and the shower head was hanging, so we secured it. Thank goodness the bed was comfortable.

By on May 28, 2021

Review comment responded on Jun 1, 2021

I am so sorry you had these issues with the room, and bathroom. We are updating our bathrooms now so that is great news! We are doing some remolding from rooms to lobby, we hope you will come back to check it out once completed.

5
Everyone

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Thank you so much for the great review. I hope we will see you the next time you are in town.

4
Everyone

By on Aug 21, 2019

Review comment responded on Aug 27, 2019

Thank you so much for such a great review. We hope to see you again soon.

5
Everyone

By on Jun 8, 2019

Review comment responded on Jun 8, 2019

Thank you so much for the great review. We hope we will see you again soon.

4
Everyone

By on Apr 7, 2019

Review comment responded on Apr 8, 2019

Thank you so much for such a good review. We surly hope we will see you again soon!

5
Family

What stands out at this hotel is that every single staff member we talked to was friendly, upbeat, and went out of their way to help. Front desk staff consistently helpful, cleaning people promptly helped us with new pillows, restaurant waiter and cook made a delicious vegan meal for us.

By on Mar 11, 2019

Review comment responded on Mar 12, 2019

Thank you so much for such a great review. We hope we will see you again the next time you are in town!

4
Everyone

By on Jan 28, 2019

Review comment responded on Jan 31, 2019

Thank you for taking a moment to share your experience. We do try to set ourselves apart by providing consistent, friendly customer service and clean rooms. I am happy to hear you enjoyed your stay with us. I was looking at the scores that were given and I would like to ask what else you believe we need to improve on to receive all 5 stars. We are working every day to improve our hotel and your feedback will definitely help in doing so. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter and I am glad to know we achieved that with you. Thank you for choosing Hilton Garden Inn East/UCF have a wonderful day!

4
Everyone

By on Dec 10, 2018

Review comment responded on Dec 11, 2018

Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter and I am glad to know we achieved that with you. Thank you for choosing Hilton Garden Inn East/ UCF have a wonderful day.

5
Everyone

I traveled from North Carolina to this hotel in Florida. The location was perfect. Plenty of restaurants near by and public parks for my child to play. The pool was still available to swim. The staff was very helpful and polite. Our family is mixed, black/white, and two moms.

By , from North Carolina on Oct 31, 2018

Review comment responded on Nov 5, 2018

Thank you for taking a moment to share your experience and giving us 5-star rating! As a Hilton Honors member, you are among our most valued guests and we are pleased that you enjoyed your stay, and hope that we can be your destination of choice for future stays in Orlando. Our goal is to make your stay better and brighter and I am glad to know we achieved that with you. Thank you for choosing Hilton Garden Inn East/UCF, have a wonderful day!

Hilton Garden Inn Orlando East/UCF Area

1959 N Alafaya Trl, Orlando, FL 32826
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