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Recent guest reviews

friendly staff good amenities nats flying around the room and lobby

We have traveled all around the states and stay mostly at the Holiday Inn Expresses because they have shown to be clean and friendly properties. I will never stay here again. The facility wasn’t very clean but beyond that was the front desk staff was incredibly rude and difficult. She felt and said it was unreasonable for me to ask what the extra charges were for and after telling me what they were, her computer timed out before I paid them. Apparently, that was a big imposition to her and she did a lot of mumbling under her breath. She thrusted the keys at me when done. Never told me what room I was in or where it was. When I came back in with my daughter to go to the room, the clerk yelled at me and told me I needed to hand her my keys because she gave me the wrong room. As if this was my fault! Never again. The parking was also inadequate. We had to feed a meter to park. Unsafe area as well.

My family and I arrived a few hours early from a long road trip and we were told firmly that we had to wait till 3pm to check in, which we understood and were ok with. 3 pm came around and after they enforced the check in time, they had the audacity to tell us that our room wasn’t ready. They had my entire family in the lobby waiting for almost an hour before we could get some rest. The carpet in the room was damp, it was a 6 person room with only 3 bath towels, the pullout bed from the sofa did not come with blankets or sheets, and safe in the closet would not open. The family went down to the pool after getting some rest to find human feces floating in the water. We informed the front desk and instead of them being apologetic, they gave us attitude and made us feel as if we relived ourselves in the water (we didn’t even make it in the water). Transients walking around the parking lot drinking alcohol in the open and loitering. Surrounding buildings in the area displayed nudity murals and BLM murals, I suppose it’s good if you are into that, not cup of tea. All in all, I recommend you shop around. I will not stay here again.

Great location with a cute coffee shop across the street! Staff was friendly and our room was clean and quiet. Would stay again!

AVOID this hotel! It is horribly mismanaged and the front desk gave excuse after excuse that they were overbooked and that’s why they were out of everything and we couldn’t get towels, blankets, etc. From minute we walked in, it was a poor experience. We arrived at 7pm, which was 4 hours after check in began. The front desk gave us the excuse that bc we booked thru a third party, they didn’t know we were coming, so the room wasn’t ready. After a 30 minute wait in the lobby, we left to get dinner. When we got back, the room was finally ready, with the prior guests’ trash left in the trash can. The main areas, especially the elevators, were filthy. Clumps of dirt all over the floor and smeared handprints were all over the doors and walls—it never was cleaned during our 2 night stay. Multiple guests were asking for towels at the pool, we didn’t have enough towels in our room, and they didn’t have blankets for the pull out couch, so we had to use our car blankets just to have something. My daughter chose mini bagels at breakfast, and I was so thankful I saw them before she toasted them bc they were both moldy. Disgusting. I left a poor check-in review on Orbitz before bed the second night and the general manager proceeded to both call and text me at 11:10pm!! I appreciate the reach out, but seriously after 11pm?! No consideration! I would STAY AWAY from his property. It was bad.

Clean and friendly!

Only problem was the elevators are kinda dirty and at parking lot it’s very hard gets very packed up

The hotel was clean, which is always a huge plus and the staff was friendly enough, and breakfast was really good. With that said, the floors and walls are paper thin. You could hear every conversation in the hallway from your room, and I mean people just having a normal level conversation that you shouldn't be able to hear. Also, don't plan on sleeping if you have a family in the room above you. On our stay the people above us were continually loud. Stomping all over, loud talking, crying kids, and you could hear every single word and sound as if you were in that room. Im sympathetic. I was travelling with a 6 year old, I know how kids are, but when kids are running all over the hotel room and scream/yelling/playing loudly with each other past midnight, for 2 nights in a row, that is a bit much. I did call the front desk and ask nicely if they could go talk to them, nothing changed. Only other minor downfall is no hottub.

Great clean place to stay. Staff are very friendly.

Very nice and helpful staff they made sure we had everything we needed. Booked through orbitz and they did nothing right but manager made it right at hotel with no problem

New property. Helps with the looks and aesthetics a lot.

Good service and breakfast. Quiet and clean hotel.

The staff was very friendly. Shuttle bus service was very helpful but do wish we knew it was for more than just airport earlier.

Farnam Street Omaha NE

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free airport shuttle
  • Indoor pool

Located in Downtown Omaha, Holiday Inn Express And Suites Omaha Downtown - Airport, an IHG Hotel is within a 10-minute stroll of sights such as Omaha Children's Museum and Joslyn Art Museum. This 100-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free breakfast is included with your stay.


Rooms

All 100 soundproofed rooms provide iPod docks, microwaves, and espresso makers. 55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At Holiday Inn Express And Suites Omaha Downtown - Airport, an IHG Hotel, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle at scheduled times. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Standard Room, 1 King Bed (Leisure)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express And Suites Omaha Downtown - Airport, an IHG Hotel

Everyone (10) Couples (4) Family (8)
4
Everyone

friendly staff good amenities nats flying around the room and lobby

By on Sep 13, 2021

1
Family

We have traveled all around the states and stay mostly at the Holiday Inn Expresses because they have shown to be clean and friendly properties. I will never stay here again. The facility wasn’t very clean but beyond that was the front desk staff was incredibly rude and difficult. She felt and said it was unreasonable for me to ask what the extra charges were for and after telling me what they were, her computer timed out before I paid them. Apparently, that was a big imposition to her and she did a lot of mumbling under her breath. She thrusted the keys at me when done. Never told me what room I was in or where it was. When I came back in with my daughter to go to the room, the clerk yelled at me and told me I needed to hand her my keys because she gave me the wrong room. As if this was my fault! Never again. The parking was also inadequate. We had to feed a meter to park. Unsafe area as well.

By on Aug 12, 2021

1
Family Family with small children

My family and I arrived a few hours early from a long road trip and we were told firmly that we had to wait till 3pm to check in, which we understood and were ok with. 3 pm came around and after they enforced the check in time, they had the audacity to tell us that our room wasn’t ready. They had my entire family in the lobby waiting for almost an hour before we could get some rest. The carpet in the room was damp, it was a 6 person room with only 3 bath towels, the pullout bed from the sofa did not come with blankets or sheets, and safe in the closet would not open. The family went down to the pool after getting some rest to find human feces floating in the water. We informed the front desk and instead of them being apologetic, they gave us attitude and made us feel as if we relived ourselves in the water (we didn’t even make it in the water). Transients walking around the parking lot drinking alcohol in the open and loitering. Surrounding buildings in the area displayed nudity murals and BLM murals, I suppose it’s good if you are into that, not cup of tea. All in all, I recommend you shop around. I will not stay here again.

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

Thank you for your review. We are sorry to hear your stay did not meet expectations. Sincerely,

3
Family

By on Jun 22, 2021

Review comment responded on Jun 29, 2021

Thank you for your review.

5
Friends

Great location with a cute coffee shop across the street! Staff was friendly and our room was clean and quiet. Would stay again!

By on Jun 10, 2021

Review comment responded on Jun 11, 2021

Thank you for your review

1
Family Family with small children

AVOID this hotel! It is horribly mismanaged and the front desk gave excuse after excuse that they were overbooked and that’s why they were out of everything and we couldn’t get towels, blankets, etc. From minute we walked in, it was a poor experience. We arrived at 7pm, which was 4 hours after check in began. The front desk gave us the excuse that bc we booked thru a third party, they didn’t know we were coming, so the room wasn’t ready. After a 30 minute wait in the lobby, we left to get dinner. When we got back, the room was finally ready, with the prior guests’ trash left in the trash can. The main areas, especially the elevators, were filthy. Clumps of dirt all over the floor and smeared handprints were all over the doors and walls—it never was cleaned during our 2 night stay. Multiple guests were asking for towels at the pool, we didn’t have enough towels in our room, and they didn’t have blankets for the pull out couch, so we had to use our car blankets just to have something. My daughter chose mini bagels at breakfast, and I was so thankful I saw them before she toasted them bc they were both moldy. Disgusting. I left a poor check-in review on Orbitz before bed the second night and the general manager proceeded to both call and text me at 11:10pm!! I appreciate the reach out, but seriously after 11pm?! No consideration! I would STAY AWAY from his property. It was bad.

By on May 31, 2021

Review comment responded on Jun 1, 2021

Hello Carolyn, I am saddened to hear this was your experience. I know that we were working very hard this weekend to accomodate everyone's needs and wishes. Unfortunately with our staffing shortages it was difficult for certain. I for one am proud of how our staff handled this period of time. Obviously you were not pleased with your stay. I assumed the upgrade to your room would have changed your tune. Sad to see you still had a negative experience. Which again is definitely unfortunate especially with you confiding in me about your hotel experience and the behavior displayed by you during your entire stay. I do hope you consider returning so we can turn around your negative experience.

5
Family

Clean and friendly!

By on May 13, 2021

Review comment responded on May 17, 2021

Thank you for your review. Come stay with us again soon!

4
Business Business

Only problem was the elevators are kinda dirty and at parking lot it’s very hard gets very packed up

By on Apr 19, 2021

Review comment responded on May 24, 2021

Thank you for your review!

5
Everyone

By on Apr 5, 2021

2
Family

The hotel was clean, which is always a huge plus and the staff was friendly enough, and breakfast was really good. With that said, the floors and walls are paper thin. You could hear every conversation in the hallway from your room, and I mean people just having a normal level conversation that you shouldn't be able to hear. Also, don't plan on sleeping if you have a family in the room above you. On our stay the people above us were continually loud. Stomping all over, loud talking, crying kids, and you could hear every single word and sound as if you were in that room. Im sympathetic. I was travelling with a 6 year old, I know how kids are, but when kids are running all over the hotel room and scream/yelling/playing loudly with each other past midnight, for 2 nights in a row, that is a bit much. I did call the front desk and ask nicely if they could go talk to them, nothing changed. Only other minor downfall is no hottub.

By on Mar 26, 2021

Review comment responded on Mar 26, 2021

Thank you for the review of your recent stay. I am happy to hear the hotel was clean and the staff was friendly. I apologize for the noise you experienced during your stay. I will counsel the staff on how to handle noise issues. We want every guest to get a peaceful sleep when they stay here. I hope you will give us another try if you come to Omaha again.

Holiday Inn Express And Suites Omaha Downtown - Airport, an IHG Hotel

2431 Farnam Street, Omaha, NE 68102
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