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Recent guest reviews

Rooms are nice and clean but walls are thin and you can hear every door slam shut!

Location, cleanliness, amenities

Good location.....................................

hotel remodeling 😏 problems with card entry. Re keyed twice still didn't work. Should be reduced rate because of remodel mess. Way too expensive breakfast when other hotels are complimentary 😕

We weren’t there for very long, but the hotel was very very nice and comfortable! Would definitely stay again!!

Our room was up to our expectations, the staff was fantastic and breakfast was very good.

Great breakfast an hot tub an swimming pool was warm also which was nice. Really good Excellent customer service!

Let's be real. This isn't a vacation resort destination. I was there on business and everything fit me needs. The staff was friendly and helpful. The restaurant was pretty good and there are many options within a few miles.

It was great. I really enjoyed my stay. Slept well. No complaints.

Stayed here for Berkshire weekend and had a great time. Perfect and reasonable hotel to go to.

We like this location because it is one of the few options on the far west end of Omaha. The hotel is clean and rooms are very comfortable. Free wi-fi is convenient and there is usually fresh coffee available at the entrance. Continental breakfast would make this 5 stars in my book.

This hotel advertises adjustable beds in all of their king rooms. False, the bed was extremely hard and not adjustable. The shower grout was very dirty. Our room also vibrated, evidently we were above the boiler room.( Very loud ) The front desk after I complained did nothing. After this weekend nightmare, I also received a 50 dollar charge that no one can tell me what its for. Overall a pretty bad experience at a place that charges like a 4 star and acts like a super 8. I will take that back I had better sleeps at super 8. Also little to no cell phone reception.

Every thing was just great.. No problems what so ever. Front desk, both evening and morning could have been more frendly, but they was professional in what they did.

We were in town for a wedding reception. The hotel was very assessable from the freeway and easy to locate. The hotel has very comfortable beds. The hotel staff were friendly and accommodating. The only negative was room service wanted to service the room too early, before 8:00 am. I would stay there again and recommend it to others.

It is a nice hotel but a little out of the way. You need a car when staying here. staff was friendly and helpful.

Hotel is brand new. Great bed, but room was smaller than expected. I was under the impression that I would be getting a room with a soaking tub, but had an over-sized shower instead. After a long day of travel, the tub would have been nice. Otherwise good experience.

Chicago St Omaha NE

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in West Omaha within a short walk of Village Pointe Shopping Center, Hilton Garden Inn Omaha West is within 2 miles (3 km) of Children's Hospital & Medical Center. This 119-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free manager's reception on select days. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

The 119 rooms are heated and have an array of amenities, including microwaves, refrigerators, and minibars. 52-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Free local calls, fans, and hair dryers are other standard amenities.


Property features

At Hilton Garden Inn Omaha West, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 5

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 3

Room

1 King Bed | Sleeps 3

Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Omaha West

Everyone (9) Couples (5) Business (3) Family (1) Other (4) Friends (1)
5
Everyone

Rooms are nice and clean but walls are thin and you can hear every door slam shut!

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Thanks for the great review about your stay with us.

4
Family Family with small children

Location, cleanliness, amenities

By on Apr 24, 2021

Review comment responded on Apr 26, 2021

Thanks for the review about your stay with us.

4
Everyone

By on Feb 1, 2021

Review comment responded on Feb 12, 2021

Thank you for staying with us, We appreciate your great rating!

5
Everyone

By on Jun 1, 2019

Review comment responded on Jun 19, 2019

Thank you for your amazing rating . We appreciate your feedback and happy to hear you enjoyed your stay.

4
Partner Couples Business Business

Good location.....................................

By on May 6, 2019

Review comment responded on May 17, 2019

Thank you for taking the time to leave a rating of your recent stay. If there is anything you would like to share about your experience so that we may earn 5 stars, please let us know. Thank you.

2
Everyone

By on Apr 3, 2019

Review comment responded on Apr 24, 2019

We're sorry you were unhappy. Thank you for staying with us! We hope you consider staying with us again in the future.

2
Everyone

By on Mar 12, 2019

Review comment responded on Apr 24, 2019

We're sorry you were unhappy. Thank you for staying with us!

2
Everyone

hotel remodeling 😏 problems with card entry. Re keyed twice still didn't work. Should be reduced rate because of remodel mess. Way too expensive breakfast when other hotels are complimentary 😕

By on Jan 21, 2019

Review comment responded on Jan 28, 2019

We are sorry you had a disappointing stay. We offer a full cooked to order breakfast that we feel is at a very competitive price to include coffee, juice omelets, etc...,rather than a complimentary continental breakfast. We hope you will stay with us again.

5
Everyone

We weren’t there for very long, but the hotel was very very nice and comfortable! Would definitely stay again!!

By on Mar 19, 2018

5

great place to stay

Everyone

Our room was up to our expectations, the staff was fantastic and breakfast was very good.

By on Nov 14, 2016

Review comment responded on Nov 23, 2016

Thank you for your recent review regarding your stay at the HGI Omaha West. I'm happy to hear you found the location convenient, and that your breakfast was very good. I'm also glad to hear that the staff was accommodating. We hope you will stay with us again. Sincerely, Lisa Westra General Manager

Hilton Garden Inn Omaha West

17879 Chicago St, Omaha, NE 68118
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