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Recent guest reviews

Excellent service

Rooms were not ready by checkin time had to wait then they gave us the wrong room. The manager blamed Orbitz said they didn’t have that type of room when in fact it was on there website. I will never stay at this hotel again.

Nice place to stay... Would definitely stay here again.. The bar is wholesome, but why does it have to close at 10? Keep that sucker open till midnight....

Excellent top notch customer service from the front desk to the morning brunch in the restaurant. Perfect location for shopping the Old Market. And only 2.5 miles from the Henry Doorly Zoo and Aquarium. Beautiful views of Downtown Omaha from your hotel windows.

I came to the hotel well past my 4pm check in time at 5:30pm. I was told there were no rooms ready and had to sit in the lobby waiting with dozens of other people. I finally got my room an hour later 6:30pm and it was not the double beds I requested. The ice-machine on the floor did not work and the last day I was there I saw a bug crawling around on the bed. I think it was a bed bug. I will never stay there again.

Nothing unique, very clean. Limited services due to covid

Were first told they didn’t have a room for us at check in and were told to check down the street at a different hotel. Then after several questions and frustration we had rooms. Very poor management and customer service

Great hotel, the lobby is absolutely stunning. The rooms are clean, bed is comfortable. The pool is awesome, it was warm and goes from 3ft to 5ft, and 5ft to 8ft. Will definitely be staying again

The area of the hotel and the view at night was absolutely amazing.

Great location. Friendly, and helpful staff! Currently main entrance is under construction, because of the bank next door. But hotel is still easily accessible from the back side of the building

Lots of construction. Room wasn’t very clean lots of dust and hair in sink and tub . Very musty and old smelling . Parking was a nightmare!! Not even on site

Room was not cleaned n made up. Only sandwitches available

The $10 parking garage fee was a huge dislike as well as the $50 incidental holding fee. Parking garage ticket systems were down so the tickets did not work most of the time and having to take 2 elevator rides from the 5th floor and validate parking every time a person comes & goes during a pandemic is also extremely inconvenient.

For the price Of a room it is a joke we had to Pay $10 for parking. In all my years I’d a travel I have NEVER been charged for parking unless it was to park/fly. Never charged as an overnight guest for parking. We had to request a mini fridge be brought to our room bc it wasn’t there. Since breakfast wasn’t open d/t covid we were shocked that they offered breakfast to some but would charge us bc we didn’t have a high enough tier status. We were aware due to covid the pool would be closed which was understandable. They have an app for a virtual key that only 1 person could get which was inconvenient and we had to request an actual key. The curtains had cigarette burn holes despite being told it was a smoke free room. Bedding had stains. For $163 a night plus pay for parking, no amenities due to covid it was a complete rip off. Price should have been dropped not charging more for every little thing. Never again will we stay there

Dodge St Omaha NE

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in Downtown Omaha, DoubleTree by Hilton Omaha Downtown is next to First National Bank Tower and Spirit of Nebraska's Wilderness Park. This 414-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy dining at Signatures Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 414 air-conditioned rooms provide coffee makers, free newspapers, and phones. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards, desks, and wardrobes or closets.


Property features

Guests staying at DoubleTree by Hilton Omaha Downtown enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

2 Queens

2 Queen Beds | Sleeps 4

Two Queen Beds, Non-Smoking, Roll In Shower

2 Queen Beds | Sleeps 4

King Deluxe

1 King Bed | Sleeps 3

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Omaha Downtown

Everyone (22) Couples (8) Family (13)
5
Partner Couples

Excellent service

By on Sep 14, 2021

1
Family with small children

Rooms were not ready by checkin time had to wait then they gave us the wrong room. The manager blamed Orbitz said they didn’t have that type of room when in fact it was on there website. I will never stay at this hotel again.

By on Sep 7, 2021

Review comment responded on Sep 7, 2021

Dear Kley, Thank you for your review. we apologize the room type was not available when you checked in. We hope you have the chance to visit us again soon!

5
Business Business

Nice place to stay... Would definitely stay here again.. The bar is wholesome, but why does it have to close at 10? Keep that sucker open till midnight....

By on Aug 28, 2021

Review comment responded on Aug 29, 2021

Thank you for your review. As business levels increase so will the hours of the bar.

5
Everyone

Excellent top notch customer service from the front desk to the morning brunch in the restaurant. Perfect location for shopping the Old Market. And only 2.5 miles from the Henry Doorly Zoo and Aquarium. Beautiful views of Downtown Omaha from your hotel windows.

By on Jul 7, 2021

Review comment responded on Jul 12, 2021

Thank you for your review. I'm pleased you found the location food and view to your liking.

1
Everyone

I came to the hotel well past my 4pm check in time at 5:30pm. I was told there were no rooms ready and had to sit in the lobby waiting with dozens of other people. I finally got my room an hour later 6:30pm and it was not the double beds I requested. The ice-machine on the floor did not work and the last day I was there I saw a bug crawling around on the bed. I think it was a bed bug. I will never stay there again.

By on May 29, 2021

Review comment responded on Jun 14, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Like many businesses we have experienced staffing shortages which we are addressing. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4
Family

Nothing unique, very clean. Limited services due to covid

By on Apr 29, 2021

Review comment responded on Apr 29, 2021

Thank you for the response.

2
Friends

Were first told they didn’t have a room for us at check in and were told to check down the street at a different hotel. Then after several questions and frustration we had rooms. Very poor management and customer service

By on Mar 28, 2021

Review comment responded on Mar 28, 2021

Very sorry for your experience, we do apologize.

5
Family

Great hotel, the lobby is absolutely stunning. The rooms are clean, bed is comfortable. The pool is awesome, it was warm and goes from 3ft to 5ft, and 5ft to 8ft. Will definitely be staying again

By on Mar 9, 2021

Review comment responded on Mar 12, 2021

Thank you for the response, we look forward to your next stay.

5
Partner Couples

The area of the hotel and the view at night was absolutely amazing.

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Thank you!!

3
Everyone

By on Feb 15, 2021

Review comment responded on Feb 28, 2021

Thank you for your response.

DoubleTree by Hilton Omaha Downtown

1616 Dodge St, Omaha, NE 68102
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