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Recent guest reviews

Do not stay at The Comfort Inn At The Zoo. The place reeks of cigarette smoke, pool was closed due to unsafe bacteria levels, carpet is dirty throughout the hotel, and vending machines do not work. We were on the second floor, however, it was street level, kids threw rocks at our air conditioner, and during the night they pounded on our windows. We felt unsafe and tried to call the front desk, however, the phone in the room did not work. We left in the middle of the night and drove all home to Wisconsin. Horrible place!

The hotel hallways and rooms smelled like an old wet moldy towel. We found a cockroach on one of the clean folded towels. While I was at the front desk getting help with another issue, the clerk was in the midst of trying to throw someone out and an hour later the cops arrived. The pool was open at first and then was closed indefinitely. We checked out early. It felt unhealthy to be staying in such a damp room while to air conditioning was running because it was over 90 outside.

Pool was tiny and very dirty. Lack of staff. Staff took a long time or never brought things that were needed. Rooms smelled of smoke. No elevator to second floor.

The location was perfect distance to the zoo and local restaurants.

the breakfast was awesome!

The pool was shut down for maintenance which was disappointing. The girl that checked us in was not friendly at all and didn't tell us anything about the pool or how they were doing breakfast. The girl that checked us out was very friendly though. Also, we were locked out of our room for awhile. The girl said it was because the metal detectors at the zoo wipe out the key cards but our credit cards were fine so idk. I also noticed that some of the women cleaning rooms were not wearing masks.

Do not get "our best room" aka room 140 the double queen suite. There was a large missing part of bathroom sink next to the toilet that I scratched my arm on, the closet door in the "private" room was broken. Worst of all there was a very, very loud electrical hum in room, so loud I could not sleep or even drown it out with TV. Notified staff, they seemed surprised, came to hear it and after acknowledging it stated they would get keys to the adjoining areas to get it figured out. Nothing was ever done and they did not change our room after they acknowledged the problem. Found cashew on floor as we entered room, coffee pot was dirty. Curtains to patio did not close and were hanging off on one corner. Beds and pillows were OK. Pool closed due to health violations. Brown bagged breakfast was a pleasant and THE only pleasant part of the trip.

Some carpet was under repair. Original room had a musky smell. They moved us without issue and was going to look into the issue.

There was no breakfast (I called ahead to make sure breakfast was still being offered during Covid times and was told yes.) I found a condom wrapper on the floor. When we asked for extra towels for the pool we were told they didn’t know if they had any and then were given 2 slightly larger than hand towels. 4 people were supposed to use the 2 bath towels provided in the room for the showers and pool. The check in person didn’t know if my card had been ran through the third party and told me she didn’t know how to run it anyway and then there was no receipt in the morning or even we went down to let them know we were checking out. The location is great for the zoo, and it was good enough for the price, just disappointing because it could be an awesome hotel across the street from one of the best zoos in the country.

The employees that worked there were very helpful. I didn't like that the pool was so cold and that our toilet kept having issues.

Breakfast was horrible hall wats were gross and dirty

That cable TV work for a little bit then went out and the phone did not work

The front desk staff were super nice and helpful.. No phone in the room? Abig damp odor. But beds were comfy and bathroom was clean

South 13th Court Omaha NE

Hotel highlights

  • Free self-serve breakfast on weekends
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn At The Zoo places you within a short walk of Henry Doorly Zoo and within a mile (2 km) of Rosenblatt Stadium. This 79-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free self-serve breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:00 AM.


Rooms

All 79 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free long-distance calls, free local calls, and ironing boards are also available.


Property features

Guests staying at Comfort Inn At The Zoo enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a microwave in a common area, laundry facilities, and a water dispenser.

Room options

Room, 1 King Bed, Non Smoking, Courtyard View

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Courtyard View

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Comfort Inn At The Zoo

Everyone (14) Couples (3) Family (11)
1
Partner Couples

Do not stay at The Comfort Inn At The Zoo. The place reeks of cigarette smoke, pool was closed due to unsafe bacteria levels, carpet is dirty throughout the hotel, and vending machines do not work. We were on the second floor, however, it was street level, kids threw rocks at our air conditioner, and during the night they pounded on our windows. We felt unsafe and tried to call the front desk, however, the phone in the room did not work. We left in the middle of the night and drove all home to Wisconsin. Horrible place!

By on Aug 9, 2021

Review comment responded on Aug 11, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

5
Everyone

By on Jul 2, 2021

Review comment responded on Jul 12, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

1
Partner Couples

The hotel hallways and rooms smelled like an old wet moldy towel. We found a cockroach on one of the clean folded towels. While I was at the front desk getting help with another issue, the clerk was in the midst of trying to throw someone out and an hour later the cops arrived. The pool was open at first and then was closed indefinitely. We checked out early. It felt unhealthy to be staying in such a damp room while to air conditioning was running because it was over 90 outside.

By on Jun 22, 2021

Review comment responded on Jun 22, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Family Family with small children Friends

Pool was tiny and very dirty. Lack of staff. Staff took a long time or never brought things that were needed. Rooms smelled of smoke. No elevator to second floor.

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4
Family

The location was perfect distance to the zoo and local restaurants.

By on May 10, 2021

Review comment responded on May 11, 2021

Dear guest, Thank you for taking the time to do our online survey. We hope to see you again soon!

5
Family

the breakfast was awesome!

By on Apr 23, 2021

Review comment responded on Apr 23, 2021

Dear guest, Thank you for taking the time to do our online survey. We hope to see you again soon!

2
Everyone

By on Mar 17, 2021

Review comment responded on Mar 27, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2
Family with small children

The pool was shut down for maintenance which was disappointing. The girl that checked us in was not friendly at all and didn't tell us anything about the pool or how they were doing breakfast. The girl that checked us out was very friendly though. Also, we were locked out of our room for awhile. The girl said it was because the metal detectors at the zoo wipe out the key cards but our credit cards were fine so idk. I also noticed that some of the women cleaning rooms were not wearing masks.

By on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dawn Yopp General Manager

5
Everyone

By on Sep 24, 2020

Review comment responded on Oct 14, 2020

Thank you hope to see you again.

1
Family Business Business

Do not get "our best room" aka room 140 the double queen suite. There was a large missing part of bathroom sink next to the toilet that I scratched my arm on, the closet door in the "private" room was broken. Worst of all there was a very, very loud electrical hum in room, so loud I could not sleep or even drown it out with TV. Notified staff, they seemed surprised, came to hear it and after acknowledging it stated they would get keys to the adjoining areas to get it figured out. Nothing was ever done and they did not change our room after they acknowledged the problem. Found cashew on floor as we entered room, coffee pot was dirty. Curtains to patio did not close and were hanging off on one corner. Beds and pillows were OK. Pool closed due to health violations. Brown bagged breakfast was a pleasant and THE only pleasant part of the trip.

By , from Atchison Kansas on Aug 18, 2020

Review comment responded on Aug 18, 2020

Bruce Thank you for your feedback, I am sorry that your stay did not meet your expectations.To clarify the pool was down due to an issue with a permit, we have not had any health code violations. We use feedback from honest guests like you to improve upon our service.

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