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Recent guest reviews

I cannot say enough wonderful things about the staff. They were very polite and attentive. Almost everyone I spoke with spoke English very well, so that made things a lot easier. The buffet restaurant was great. There were a lot of choices for breakfast and dinner. We really enjoyed it. During dinner we noticed that you could order steamed crab legs for around an additional $10 and we were very excited, unfortunately you have to pay that for each person in your party. My 3 children do not eat seafood but we would still be required to pay for them. The hotel needs some updating and there was mold in the shower area. The beds were hard and the pillows were not fluffy ( some people enjoy sleeping like that, but we don't). The staff does the best they can with the facilities they have. Parking on site and is validated in the loby.

5-17 Chuo Beppu Oita-ken

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Takegawara Onsen is a short stroll from Beppu Kamenoi Hotel, and other popular attractions like Umitamago are within a few miles (5 km). This 3.5-star hotel has 322 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and free self parking.


Dining

Enjoy dining at one of 2 onsite restaurants including BEPPU Bold Kitchen, which specializes in fusion cuisine. Buffet breakfast is offered for a fee each morning from 7 AM to 9:30 AM.


Rooms

All of Beppu Kamenoi Hotel's 322 air-conditioned rooms provide refrigerators, coffee makers, and safes. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bidets, and beds sport down comforters. Desks are also available.


Property features

Beppu Kamenoi Hotel features free WiFi in public areas, conference space, and microwave in a common area. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this hot springs hotel include an arcade/game room, laundry facilities, and a ballroom.

Room options

[Single Use Only] Standard Twin Room, Smoking

2 Twin Beds | Sleeps 1

[Single Use Only] Standard Twin Room, Non Smoking

2 Twin Beds | Sleeps 1

[Single Use Only] Moderate Twin Room, Smoking

2 Twin Beds | Sleeps 1

[Single Use Only] Moderate Twin Room, Non Smoking

2 Twin Beds | Sleeps 1

Guest reviews for Beppu Kamenoi Hotel

Everyone (1)
3
Everyone

I cannot say enough wonderful things about the staff. They were very polite and attentive. Almost everyone I spoke with spoke English very well, so that made things a lot easier. The buffet restaurant was great. There were a lot of choices for breakfast and dinner. We really enjoyed it. During dinner we noticed that you could order steamed crab legs for around an additional $10 and we were very excited, unfortunately you have to pay that for each person in your party. My 3 children do not eat seafood but we would still be required to pay for them. The hotel needs some updating and there was mold in the shower area. The beds were hard and the pillows were not fluffy ( some people enjoy sleeping like that, but we don't). The staff does the best they can with the facilities they have. Parking on site and is validated in the loby.

By , from Florida on Nov 15, 2018

Review comment responded on Nov 16, 2018

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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