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Recent guest reviews

The parking lot was nice size with lots of room to park. you did not feel squeezed in

Poor front desk workers were understaffed so it took 15 minutes to check I Beds were comfortable Good hot breakfast with eggs and sausage and toast!!

Thin wall. You can hear the footstep from the floor above. Spider crowding on the ceiling. Towel smells.

Best place for the money. The hotel is a lot far from the main attractions but has plenty of car parking spaces.

The TV didn't work. No soap in the restrooms. Not enough towels.

Bed was Made, but the white sheet under the bedspread was still showing prints from previous guest(s). It was quite obvious the bed sheet hadn’t been changed and the toilet bowl not thoroughly cleaned. Disappointing

Temp over 90 degree inside . 35 outside. Had to use air.

Value for money?! room should be cleaned more often and sheets changed

Value for money! but rooms can be kept much cleaner! sheets should be changed often!

Not satisfied will not choose again.. location is good

Renee the manager went out of her way to help us on the surrounding area and events she was much better than the people we talked with at the tour and travel place we had gone too.

Very clean. Helpful staff. Further away from attractions than expected but, easy access to main routes.

Really basic room. Bed was worn out. Hotel was in an excellent location, close to shopping and restaurants. Great price. Good for a one or two night stay. Good hotel for the price.

Convenient and clean, I was traveling on business

nice and decent hotel for the given budget. not expect too much. but it is good hotel with in budget

Lobby very inviting. As soon as I turned the key and went into the room - very disappointing. No carpet, no pictures on wall, and the room temp. was set at 62. Not homey be any means. Would not stay here again. Stayed in this hotel several times two years ago. Very different hotel today.

Good location with stores and restaurants nearby. Room was clean but some grime and dust in the corners.

Niagara Falls Blvd Niagara Falls NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Located 1.3 mi (2.1 km) from Fashion Outlets of Niagara Falls, SureStay Plus Hotel by Best Western Niagara Falls East is within a 10-minute drive of other popular attractions like Niagara Falls State Park. This 69-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.


Rooms

All 69 rooms provide free local calls and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels. Hair dryers are also available.


Property features

Renovated in 2020, SureStay Plus Hotel by Best Western Niagara Falls East offers a gym, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include laundry facilities and a vending machine.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for SureStay Plus Hotel by Best Western Niagara Falls East

Everyone (14) Family (2)
5
Everyone

The parking lot was nice size with lots of room to park. you did not feel squeezed in

By on Oct 11, 2021

Review comment responded on Oct 14, 2021

thanks for staying with us.

4
Family

Poor front desk workers were understaffed so it took 15 minutes to check I Beds were comfortable Good hot breakfast with eggs and sausage and toast!!

By on Jul 24, 2021

Review comment responded on Jul 25, 2021

thanks for staying with us.

3
Family

Thin wall. You can hear the footstep from the floor above. Spider crowding on the ceiling. Towel smells.

By on Jun 21, 2021

Review comment responded on Jun 21, 2021

thanks for staying with us.

4
Friends

Best place for the money. The hotel is a lot far from the main attractions but has plenty of car parking spaces.

By on Oct 5, 2019

2
Everyone

The TV didn't work. No soap in the restrooms. Not enough towels.

By on Jun 27, 2019

1
Everyone

Bed was Made, but the white sheet under the bedspread was still showing prints from previous guest(s). It was quite obvious the bed sheet hadn’t been changed and the toilet bowl not thoroughly cleaned. Disappointing

By on Apr 21, 2019

Review comment responded on May 6, 2019

Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4
Everyone

Temp over 90 degree inside . 35 outside. Had to use air.

By on Dec 1, 2018

Review comment responded on Dec 4, 2018

Thanks for staying with us. We appreciate your feedback!

3
Everyone

Value for money?! room should be cleaned more often and sheets changed

By on Nov 17, 2018

Review comment responded on Nov 20, 2018

Thanks for staying with us. We appreciate your feedback!

3
Everyone

Value for money! but rooms can be kept much cleaner! sheets should be changed often!

By on Nov 17, 2018

Review comment responded on Nov 20, 2018

Thanks for staying with us. We appreciate your feedback!

2
Everyone

Not satisfied will not choose again.. location is good

By , from Niagara on Sep 17, 2018

Review comment responded on Sep 18, 2018

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

SureStay Plus Hotel by Best Western Niagara Falls East

9100 Niagara Falls Blvd, Niagara Falls, NY 14304
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