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Recent guest reviews

Love the room but the hallway carpet was dirty.

Check in was 4 p.m. Just prior to 3 p.m. got a call from Edgar at front desk canceling my reservation made on Orbitz July 8, paid for and guaranteed. Home 2 Suites was overbooked said Edgar. Why was I chosen to be bumped? I made reservation thru "third party", meaning Orbitz, not through Hilton AND I was only there for one night. Edgar also said he had called Experian (didn't make it through Experian, did so through Orbitz, which I know is owned by Experian, but different customer services #'s, and reservation/confirmation info) and Experian would make it easy by calling me and getting me rebooked close to where I needed to be, which was Newark Airport with a very early flight next day. What about my refund? Oh...Edgar said Experian would take care of it. I called Phone number he gave me for Experian, gave auto menu my reservation number and they didn't have it. So I looked up Orbitz phone customer service number and of course THEY had it. They hadn't heard from Edgar, of course, so I gave them his info, reason why I got cancelled and they told me it would take 10 days to work it out. But...they did find me a place even closer to where I needed to be but.... at almost double the price. So, to sum up. Why would I book at a Home 2 Suites again if I can be bumped an hour prior to check in? And why should I believe Orbitz can guarantee me a reservation when they can't? Just askin.....

No

Peace and quiet. Nobody bothered me. I was very comfortable

I am EXTREMELY disappointed with my stay !! The carpet was dirty in my room as well as the hallways. I went to the front to ask for a vacuum cleaner (to clean it myself) and was told there were no vacuums on site (even though the entire hotel is carpet) that the maids bring them. At 10am I went and asked the cleaning staff for a vacuum and was told they had one but it had been stolen. JUST THINK ABOUT THAT !!! How do they clean a hotel you are staying in without a vacuum. Second the morning we were checking out there was a mouse eating crumbs under the dishwasher. WE DID NOT BRING FOOD INTO ROOM it was crumbs and food left from previous guest. Third... we had to go down and get more towels bc two of our towels had brown blood stains (or something) on them and toilet paper roll had a brow finger stain on it. How disgusting!!!!

First Issue: Could not get into the room as there was an issue with lock and key..had to wait for staff.. moved to second room. Paid for room with a bath tub.. the rooms was moved to didn’t have them. 2nd Issue: There was a stink bug in 2nd room due to short staff again had to wait to get it resolved and moved to another room again. 3rd Issue: A perfume bottle broke/exploded in the elevator strong odor and took long time to clean up the glass. It was Never cleaned all weekend only a sign saying glass/perfume. 4th issue: When I told front desk about the issues to get a later check out (11 am normal check out) was only given till 1 pm to check out (most hotel is noon check out) eventually was able check out at 1:30 pm. Only person readily available was a pregnant employee due to short staff its unfair to her to handle everything solo. Also due to short staff they had less rooms Overall a terrible experience at this location

The room was clean. However the lack of communication between staff is not ok. Had to wait almost 3 hours for a room after getting off a 2 hr red eye flight

They need to have more choice of decaf tea in the rooms and at breakfast.

Great Value, Clean and breakfast was awesome. The front desk attendant was helpful and pleasant too.

I like the service and good people helping me with direction

The pool was heated and the room was very clean!! The “assistant general manager” needs to be replaced!!!!!!! Immediately

Employees are friendly and ready to help on your needs. Location is not that great missed the turns twice.

No one at the front desk when I arrived to check in at around 9pm. I am not sure the room was cleaned up properly from the last person to stay - there was trash in both waste bins, and the bed spread was kind of wrinkled. There were a lot of people just hanging out in the parking lot - not sure what that was about. When I checked out I was told they would email my receipt, but have not received it 30 hours later.

Mark at the front desk and Jaquetta in the cleaning dept were incredible! We will definitely stay here again.

Route 1 and 9 South Newark NJ

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • 24-hour business center
  • Laundry facilities

Home2 Suites by Hilton Newark Airport places you within a 15-minute drive of popular attractions such as Statue of Liberty and Cape Liberty Cruise Port. This 3-star aparthotel has 135 rooms and welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center.


Dining

Free breakfast is offered each morning from 6:00 AM to 9:00 AM.


Rooms

Each apartment is soundproofed and features a kitchenette and space to spread out with a sitting area. A 42-inch flat-screen TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and free newspapers. Limited housekeeping is available.


Property features

Built in 2019, the brand new Home2 Suites by Hilton Newark Airport offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. Self parking is available for USD 16 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Studio, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Accessible (3x3 Shower)

1 Queen Bed | Sleeps 4

Guest reviews for Home2 Suites by Hilton Newark Airport

Everyone (15) Couples (2) Family (22)
5
Family Business Business

Love the room but the hallway carpet was dirty.

By on Aug 4, 2021

1
Everyone

Check in was 4 p.m. Just prior to 3 p.m. got a call from Edgar at front desk canceling my reservation made on Orbitz July 8, paid for and guaranteed. Home 2 Suites was overbooked said Edgar. Why was I chosen to be bumped? I made reservation thru "third party", meaning Orbitz, not through Hilton AND I was only there for one night. Edgar also said he had called Experian (didn't make it through Experian, did so through Orbitz, which I know is owned by Experian, but different customer services #'s, and reservation/confirmation info) and Experian would make it easy by calling me and getting me rebooked close to where I needed to be, which was Newark Airport with a very early flight next day. What about my refund? Oh...Edgar said Experian would take care of it. I called Phone number he gave me for Experian, gave auto menu my reservation number and they didn't have it. So I looked up Orbitz phone customer service number and of course THEY had it. They hadn't heard from Edgar, of course, so I gave them his info, reason why I got cancelled and they told me it would take 10 days to work it out. But...they did find me a place even closer to where I needed to be but.... at almost double the price. So, to sum up. Why would I book at a Home 2 Suites again if I can be bumped an hour prior to check in? And why should I believe Orbitz can guarantee me a reservation when they can't? Just askin.....

By on Aug 3, 2021

5
Family

No

By on May 15, 2021

4
Family

Peace and quiet. Nobody bothered me. I was very comfortable

By on May 1, 2021

4
Everyone

By on Dec 29, 2020

2
Family

I am EXTREMELY disappointed with my stay !! The carpet was dirty in my room as well as the hallways. I went to the front to ask for a vacuum cleaner (to clean it myself) and was told there were no vacuums on site (even though the entire hotel is carpet) that the maids bring them. At 10am I went and asked the cleaning staff for a vacuum and was told they had one but it had been stolen. JUST THINK ABOUT THAT !!! How do they clean a hotel you are staying in without a vacuum. Second the morning we were checking out there was a mouse eating crumbs under the dishwasher. WE DID NOT BRING FOOD INTO ROOM it was crumbs and food left from previous guest. Third... we had to go down and get more towels bc two of our towels had brown blood stains (or something) on them and toilet paper roll had a brow finger stain on it. How disgusting!!!!

By , from SC on Sep 24, 2020

Review comment responded on Oct 19, 2020

Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Please feel free to call the hotel directly to discuss further.

1
Family

First Issue: Could not get into the room as there was an issue with lock and key..had to wait for staff.. moved to second room. Paid for room with a bath tub.. the rooms was moved to didn’t have them. 2nd Issue: There was a stink bug in 2nd room due to short staff again had to wait to get it resolved and moved to another room again. 3rd Issue: A perfume bottle broke/exploded in the elevator strong odor and took long time to clean up the glass. It was Never cleaned all weekend only a sign saying glass/perfume. 4th issue: When I told front desk about the issues to get a later check out (11 am normal check out) was only given till 1 pm to check out (most hotel is noon check out) eventually was able check out at 1:30 pm. Only person readily available was a pregnant employee due to short staff its unfair to her to handle everything solo. Also due to short staff they had less rooms Overall a terrible experience at this location

By on Aug 3, 2020

2
Family Family

The room was clean. However the lack of communication between staff is not ok. Had to wait almost 3 hours for a room after getting off a 2 hr red eye flight

By , from Atlanta on Mar 10, 2020

Review comment responded on Apr 11, 2020

Ashley, we are sorry we were not able to provide you with the quality of services that you deserve. Thank you again for your feedback and we hope that you will consider staying with us again. Be well.

4
Family

They need to have more choice of decaf tea in the rooms and at breakfast.

By , from Clayton, OH on Mar 2, 2020

Review comment responded on Mar 12, 2020

Thank you for your good review and we look forward to your next visit to our hotel.

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 30, 2020

Thank you for your good review and we look forward to your next visit to our hotel.

Home2 Suites by Hilton Newark Airport

620 Route 1 and 9 South, Newark, NJ 7114
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