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Recent guest reviews

The staff are wonderful, but the main elevators were down to begin with and then the service elevator broke down. Not great when you are on the 43rd floor. They only have 1 coffee shop and no restaurants. The prices were already too high, and then they nearly doubled them during our stay. A cup of fruit for $7.50 in one thing but changing it to $15 over night wen there are no other restaurant options in the hotel is too much.

Not worth the price. Part of it are 5 star but others are not. Cheaply renovated and from service way overpriced.

Buen servicio, pero solo una persona para hacer check-in y check-out, solo dos elevadores, a veces hay que esperar un poco, los cuartos muy amplios! Excelente ubicación!!!

With such a good review on the hotel, our stay is very disappointed to say the least. First, we have requested for coffee machine, even before we go. We have to call again and got it around 10pm the night we have arrived. No one told us about there are $20 charge on it until later. That would be fine if the coffee machine is not filled with terrible mold old coffee (see the photo). It is disgusting, not to mention a terrible health hazard. I think the morning people from room service has been nice and tried to make up for the situation, but this is bad! Out of 4 nights, we got turn down only twice, which supposes to be every night. When we left with $0 bill from the hotel, they charged us more than $1500 in my credit card - that is just not unacceptable. When there are a few nice people there, most others are cold and distant. I would not recommend to stay at this place for your own safety.

Madison Avenue New York NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • 5 bars/lounges
  • Health club
  • Spa services

Located in Midtown, The Towers at Lotte New York Palace is next to 5th Avenue and St. Patrick's Cathedral. This 176-room, 5-star hotel welcomes guests with 5 bars/lounges, free in-room WiFi, and a gym.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:30 AM and on weekends from 7 AM to 11:30 AM. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 176 air-conditioned rooms feature iPod docks, refrigerators, and dishwashers. Guests can expect 42-inch plasma TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include minibars, free newspapers, and video-game consoles.


Property features

The Towers at Lotte New York Palace features a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 65 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include laundry facilities, a banquet hall, and a garden.

Room options

Luxury Room, 1 King Bed, Tower

1 King Bed | Sleeps 3

Suite, 2 Bedrooms, Tower

1 King Bed and 2 Queen Beds | Sleeps 6

Executive Suite, 1 King Bed with Sofa bed, Tower

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Luxury Room, 2 Queen Beds, Tower

2 Queen Beds | Sleeps 4

Guest reviews for The Towers at Lotte New York Palace

Everyone (3) Couples (1) Family (2)
3
Family

The staff are wonderful, but the main elevators were down to begin with and then the service elevator broke down. Not great when you are on the 43rd floor. They only have 1 coffee shop and no restaurants. The prices were already too high, and then they nearly doubled them during our stay. A cup of fruit for $7.50 in one thing but changing it to $15 over night wen there are no other restaurant options in the hotel is too much.

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

We are really sorry to hear that, we apologize inconvenience for elevator, our elevator project will be completed in September, hope you can stay with us again. Thank you for kind words regarding our staff!

3
Partner Couples

Not worth the price. Part of it are 5 star but others are not. Cheaply renovated and from service way overpriced.

By on Aug 18, 2020

Review comment responded on Aug 28, 2020

Hello Anonymous, Thank you for your recent visit with us. We apologize if you did not find value in your stay. If you wish to discuss your stay, please contact the hotel directly.

5
Everyone

By on Feb 18, 2020

Review comment responded on Mar 4, 2020

Thank you for taking the time to leave this fantastic review about your recent stay with us at the Lotte New York Palace.

4
Family

Buen servicio, pero solo una persona para hacer check-in y check-out, solo dos elevadores, a veces hay que esperar un poco, los cuartos muy amplios! Excelente ubicación!!!

By , from Mission, Tx on Apr 21, 2019

Review comment responded on Apr 23, 2019

Thank you for the nice feedback. We are so happy you enjoyed your stay with us. I will make sure to share your comments with the staff. We hope to see you again in the near future.

4
Everyone

By on Oct 22, 2018

2

many problems ...

Everyone
mold coffee in the machine gross

With such a good review on the hotel, our stay is very disappointed to say the least. First, we have requested for coffee machine, even before we go. We have to call again and got it around 10pm the night we have arrived. No one told us about there are $20 charge on it until later. That would be fine if the coffee machine is not filled with terrible mold old coffee (see the photo). It is disgusting, not to mention a terrible health hazard. I think the morning people from room service has been nice and tried to make up for the situation, but this is bad! Out of 4 nights, we got turn down only twice, which supposes to be every night. When we left with $0 bill from the hotel, they charged us more than $1500 in my credit card - that is just not unacceptable. When there are a few nice people there, most others are cold and distant. I would not recommend to stay at this place for your own safety.

By , from Chicago, IL on Aug 24, 2017

The Towers at Lotte New York Palace

455 Madison Avenue, New York, NY 10022
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