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Recent guest reviews

Small boutique hotel, centrally located. Good locale if going to Gramercy. Staff were very nice. Rooms are small but clean and modern.

Clean Bright Great Location and Spacious Staff is friendly Lounge and Dining Convenient and Enjoyable A great hotel

Location was good. Clean and staff were friendly and responsive. The decor and general facilities looked worn and dated. (As in it would have been great 10 years ago.) Booked 2 rooms for business travel. My co-worker was given the SMALLEST room. Open door and door bangs into bed. No room to move. My room much larger and spacious. Why the disparity??? Especially as the rooms were booked together.

Location and price.. parking was a major problem and extremely expensive for situation offered..

Great location Excellent staff.......................

Room service. Service was poor. Room very small for a 4 star hotel.

Loved the rooftop lounge and the iced citrus water! Also, the coffee!

The hotel was in a great location. The staff is very friendly and welcoming.

Stayed overnight with my bridal party. The hotel did a little something special in my room. I had two rooms reserved. So I was ably to view a king room and a double. Loved he king and the double was good for ladies. The hotel was clean. The decor was very nice. I would stay again.

Has a lot of very nice touches such as snacks in the afternoon, coffee and newspapers on the roof deck, etc. You need to be aware that you are paying for these with a $20 amenities fee that brings the price up from what can appear like a serious bargain, into the range of a good deal, depending on what you are looking for, but the hotel itself is great. The staff is exceptionally friendly and helpful and the inexpensive parking really is a bargain that can't be beat. The room was tiny and functionally windowless but clean and stylish and comfortable. We would definitely come back if we catch the price, which varies widely, at the lower end.

Good location, staff Was sometimes not very helpful. Towels were Motel 6 quality the orientation of the Room was so Weird that you couldn't really walk around ithe bed. Ac was Super loud couldn't really watch TV with it on. And the TV was old. Not a 4 star hotel experience more like a 3 or 2

Loved the location. Room was very clean and stylish. Only drawback was the hallway which was maze like and confusing. Recommend this hotel

Rooms too small, noisy, uncomfortable bed and pillows, no OnDemand movies, small TV, no restaurant, no onsite health club, expensive breakfast.

E 24th St New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Gramercy Park
  • Free WiFi in rooms and public areas
  • Rooftop terrace
  • Business center

Located in Midtown, The Marcel at Gramercy is within a 10-minute walk of popular sights such as 5th Avenue and Flatiron Building. This 136-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and a business center.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

The Marcel at Gramercy's 136 rooms provide laptop-compatible safes and ironing boards. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Housekeeping is available once per stay.


Property features

Guests of The Marcel at Gramercy enjoy a rooftop terrace, free WiFi in public areas, and a business center. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this boutique hotel include express check-out, a terrace, and laundry facilities.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Room

1 Double Bed | 1 Queen Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 1 Queen Bed | Sleeps 2

Guest reviews for The Marcel at Gramercy

Everyone (32) Couples (1) Family (8)
4
Friends

Small boutique hotel, centrally located. Good locale if going to Gramercy. Staff were very nice. Rooms are small but clean and modern.

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

Dear Guest, Thank you for sharing your experience with us. We are happy you had a good time and enjoyed your stay at Marcel hotel. Your compliment on our staff is greatly appreciated. We look forward to hosting your stay once again! Be Well, Front Office Manager

5
Everyone

By on Feb 22, 2020

Review comment responded on Feb 23, 2020

Dear Guest, Thank you for sharing your experience with us. We are happy you had a good time and enjoyed your stay at Marcel hotel. We hope to welcome you back! Be Well, Front Office Manager

5
Everyone

By on Jan 24, 2020

Review comment responded on Jan 27, 2020

Dear Guest, We are so happy to hear that you enjoyed your stay at the Marcel at Gramercy! We appreciate you sharing your experience and hope to welcome you back! Be Well, Front Office Manager

5
Business Business Family

Clean Bright Great Location and Spacious Staff is friendly Lounge and Dining Convenient and Enjoyable A great hotel

By , from Maine on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear Jack, Thank you for sharing your feedback with us.!We appreciate your compliment on our hotel with our helpful and respectful staff! Look forward to see you again! Regards, Front Office Manager

4
Everyone

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Dear Guest, We are so happy to hear that you enjoyed your stay at the Marcel at Gramercy! We hope to welcome you back! Be Well, Front Office Manager

3
Business Business

Location was good. Clean and staff were friendly and responsive. The decor and general facilities looked worn and dated. (As in it would have been great 10 years ago.) Booked 2 rooms for business travel. My co-worker was given the SMALLEST room. Open door and door bangs into bed. No room to move. My room much larger and spacious. Why the disparity??? Especially as the rooms were booked together.

By on Nov 20, 2019

Review comment responded on Nov 20, 2019

Dear Guest, Thank you so much for your feedback! I wanted to personally apologize for the inconvenience you encounter during your stay.Please note we do have other rooms available that are more spacious. I will personally look into your feedback. Upon your return based on availability we will guarantee you an upgraded room. We do hope you give the opportunity to welcome you back in the near future. Be well, Front Office Manager

3
Everyone

Location and price.. parking was a major problem and extremely expensive for situation offered..

By on Nov 13, 2019

Review comment responded on Nov 13, 2019

Dear Guest, Thank you for sharing your experience with us. We are happy you enjoyed your stay at Marcel and had a good time exploring the neighborhood as well. We will look into the concerns you mentioned. Looking forward to hosting your stay once again in the near future. Be Well, Front Office Manager

5
Everyone

By on Nov 5, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay and we can’t wait to welcome you back soon. Be well, Front Office Manager

5
Family Family

Great location Excellent staff.......................

By on Oct 8, 2019

Review comment responded on Nov 20, 2019

Dear Guest, Thank you for sharing your amazing feedback with us. We are happy you had a good time at Marcel and enjoyed the service from our staff. We look forward to hosting your stay once again soon! Be Well, Front Office Manager

3
Business Business

Room service. Service was poor. Room very small for a 4 star hotel.

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Dear Guest, Thank you for taking the time to rate and review your recent stay with us,I sincerely apologize for the inconvenience you experienced during your stay. The only way we can improve is through feedback from our guests so I will personally look into the issues you mentioned and improve upon it. Be well, Front office Manager.

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