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Recent guest reviews

drug infested, not cleaning rooms, bed bug bites, elevator not working

Location and security

Clean and amazing price for location and rooms.

Renew rooms

I got BED BUGS the first night I stayed at this property. I had 100 bites all over my body. I told management about this and received no assistance, containment protocols were not followed as we requested and it was very irresponsibly handled. I would NEVER stay at this property.

We felt lack of empathy from front desk. We called property before we came and requested if we can at least check into our room early. Our flt arrived at 6 am got to the hotel NAtalie i think said she will ck we got back to the hotel at 3 pm exhausted she said nothing at all and reminded us the 4 pm check in. We understand but not empathy at all finally Joques another gentleman said we will get you at least one room. However, 2 of the rooms were either no a/c and terrace door not locking. After 6 hours we were transferred to a room not the one we booked for with a terrace but a regular room. We just stayed there fearing that we might not get checked in if we insist on our room with terrace. It was a bad first day experience not sure if we will be back at the same property again.

A lot of homeless druggies

The area West 36th is the Mecca of homeless drug using humans. It’s not a safe place. The staff was not very nice. They looked tired and they did not want to be there. They are just robots with no human emotions. Our room was not cleaned even once in 6 days. We had to put our trash outside of the rooms. The housekeepers are very rude if you asked them for extra towels or other toiletries. Worst hotel!!

Good location and clean environment, but there was loud noise every 20 minutes from some machines stuff.

The staff is nice

Professional, friendly, helpful staff

Great location and the staff is amazing. They truly care that you enjoy your stay.

I was able to get a double room at no extra cost.

Generally good location

Clean ,nice service Yek on the breakfast

The staff was very nice however when we did request that the room we turned down all three nights before we got there they did not accommodate it. They only did one room once. The rooms were good. Plenty big

Excellent service, clean nice space room, nice location

West 36th Street New York NY

Hotel highlights

  • Walking distance to Hammerstein Ballroom and Madison Square Garden
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Midtown, SpringHill Suites by Marriott New York Manhattan/Times Square South is a leisurely stroll from popular sights such as Times Square and Empire State Building. This 256-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 256 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests of SpringHill Suites by Marriott New York Manhattan/Times Square South enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. Self parking is offered for USD 55 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, a convenience store, and an ATM.

Room options

Studio, 2 Queen Beds, Non Smoking, Terrace

2 Queen Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for SpringHill Suites by Marriott New York Manhattan/Times Square South

Everyone (10) Couples (4) Family (17)
2
Family Business Business

drug infested, not cleaning rooms, bed bug bites, elevator not working

By on Dec 1, 2021

5
Family

Location and security

By on Nov 14, 2021

5
Partner Couples

Clean and amazing price for location and rooms.

By on Oct 18, 2021

5
Family

Renew rooms

By on Sep 25, 2021

1
Everyone

I got BED BUGS the first night I stayed at this property. I had 100 bites all over my body. I told management about this and received no assistance, containment protocols were not followed as we requested and it was very irresponsibly handled. I would NEVER stay at this property.

By on Sep 9, 2021

3
Family

We felt lack of empathy from front desk. We called property before we came and requested if we can at least check into our room early. Our flt arrived at 6 am got to the hotel NAtalie i think said she will ck we got back to the hotel at 3 pm exhausted she said nothing at all and reminded us the 4 pm check in. We understand but not empathy at all finally Joques another gentleman said we will get you at least one room. However, 2 of the rooms were either no a/c and terrace door not locking. After 6 hours we were transferred to a room not the one we booked for with a terrace but a regular room. We just stayed there fearing that we might not get checked in if we insist on our room with terrace. It was a bad first day experience not sure if we will be back at the same property again.

By on Aug 16, 2021

4
Business Business

A lot of homeless druggies

By on Aug 15, 2021

3
Family

The area West 36th is the Mecca of homeless drug using humans. It’s not a safe place. The staff was not very nice. They looked tired and they did not want to be there. They are just robots with no human emotions. Our room was not cleaned even once in 6 days. We had to put our trash outside of the rooms. The housekeepers are very rude if you asked them for extra towels or other toiletries. Worst hotel!!

By on Aug 7, 2021

4
Family

Good location and clean environment, but there was loud noise every 20 minutes from some machines stuff.

By on Jul 29, 2021

4
Everyone

The staff is nice

By on Jul 15, 2021

SpringHill Suites by Marriott New York Manhattan/Times Square South

338 West 36th Street, New York, NY 10018
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