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Recent guest reviews

Location and terrace that overlooked Times Square.

Great location. But they dont have bellboy service during covid but what is ridiculous is they dont provide luggage storage service too. So imagine if you have to check out at 11am and you have midnight flight. They expect you to rent your room for half price just to store your luggage. After complaining how could a 4 star property doesnt have a luggage storage service and i insisted that i dont want to pay the room price just to store a few luggages. We even offered to sign a waiver to get our luggages stored, but they said it was company's policy and they are not allowed to store the luggage during covid. Finally the receptionist relented and helped us extend our room but she was reluctant to do it, it wasnt pleasant. And what if the rooms are completely full that day? What does the hotel expect us to do with our luggages? It is completely an unthoughtful policy. I will never return to this hotel anymore.

Really good experience

The bed was so comfortable, also we had an awesome view of the city!

Absolutely loved my stay, perfectly located in time square

The restaurant view of time square and closeness to tickets and shows

The lobby/ bar area was redone nicely , great spot to hang out with friends after a lively city adventure!

Disappointing buffet breakfast Dirty pillowcase left in the room but very clean otherwise Great location Pleasant staff

Probably the only place we'll stay in New York. Staff and facilities are just about as excellent as they can be.

Downside was limited food service. No room service and no real food till 5pm and even then very limited menu

Large room, shower and tv. Water pressure was excellent. The only critique is tgat byffet breakfadt is not wirth ut.

Excellent location!!! No room service and limited menu in the restaurant. 3/4 of the restaurant was booked out for private parties with limited prior notice. In our 8 day stay, this happened 4 times. Concierge Davina was very knowledgeable and helpful. Ask her what the resort fee includes as at this hotel, you get restaurant credits and free on/off bus tickets. Norjan was our housekeeper--very good.

Would have liked the shower water hotter or warmer. Room temp stayed 74 with requested temp at 65. Overall room felt comfortable. Great location.

wonderful stay, excellent location, everthing we needed was close by, lots of shops and eats to pick from, it was in waking distant of central park and rockafeller center, and Trump Towers!!!

7th Ave New York NY

Hotel highlights

  • Free WiFi in public areas
  • 24-hour fitness center
  • Business center
  • Concierge services

Located in Midtown, Renaissance New York Times Square Hotel is next to Times Square and Richard Rodgers Theatre. The 312 rooms at this 4-star hotel include coffee makers, flat-screen TVs, and premium bedding.


Rooms

All 312 rooms feature coffee makers, laptop-compatible safes, and phones. Guests can expect WiFi, wired Internet, and 55-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include ironing boards and desks.


Property features

Renaissance New York Times Square Hotel features a 24-hour fitness center, free WiFi in public areas, and conference space. There's discounted offsite parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and free newspapers.

Room options

Executive Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, View, Corner (Broadway View)

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Renaissance New York Times Square Hotel

Everyone (28) Couples (6) Family (8)
5
Family with small children

Location and terrace that overlooked Times Square.

By on Aug 12, 2021

Review comment responded on Aug 12, 2021

Thank you for your fabulous rating! We always love to hear a guest had a wonderful stay with us and hope to see you in the near future at the Renaissance Times Square.

5
Everyone

By on Jun 8, 2021

Review comment responded on Jun 18, 2021

Thank you for discovering the Renaissance New York Times Square Hotel. We hope to see you again soon in the near future!

4
Everyone

By on Jun 8, 2021

Review comment responded on Jun 22, 2021

Thank you for discovering the Renaissance New York Times Square Hotel - we hope to see you again soon!

2
Family

Great location. But they dont have bellboy service during covid but what is ridiculous is they dont provide luggage storage service too. So imagine if you have to check out at 11am and you have midnight flight. They expect you to rent your room for half price just to store your luggage. After complaining how could a 4 star property doesnt have a luggage storage service and i insisted that i dont want to pay the room price just to store a few luggages. We even offered to sign a waiver to get our luggages stored, but they said it was company's policy and they are not allowed to store the luggage during covid. Finally the receptionist relented and helped us extend our room but she was reluctant to do it, it wasnt pleasant. And what if the rooms are completely full that day? What does the hotel expect us to do with our luggages? It is completely an unthoughtful policy. I will never return to this hotel anymore.

By on May 23, 2021

Review comment responded on May 24, 2021

Thank you for discovering the Renaissance New York Times Square Hotel and for sharing your honest feedback. We apologize for the inconvenience that was caused as a result of us temporarily suspending luggage storage. As the hotel begins to resume back to normal operating periods, we hope that you will allow us the opportunity to regain your trust in our property.

5
Family with small children

Really good experience

By on May 3, 2021

Review comment responded on May 3, 2021

Thank you for discovering the Renaissance New York Times Square and for sharing your honest feedback. We hope to see you again soon in the near future.

5
Partner Couples Family

The bed was so comfortable, also we had an awesome view of the city!

By on Mar 22, 2021

Review comment responded on Mar 22, 2021

Thank you for discovering the Renaissance New York Times Square and for sharing your honest feedback regarding your stay. We look forward to having you stay with us again in the near future.

5
Family Family

Absolutely loved my stay, perfectly located in time square

By on Feb 7, 2020

Review comment responded on Feb 7, 2020

Thank you for choosing the Renaissance Times Square Hotel. We are delighted that you enjoyed your stay! We hope to see you in the future.

5
Everyone

By on Jan 18, 2020

Review comment responded on Feb 5, 2020

Thank you for discovering the Renaissance Times Square. We hope to host your stay once more.

2
Partner Couples

The restaurant view of time square and closeness to tickets and shows

By on Dec 3, 2019

5
Partner Couples

The lobby/ bar area was redone nicely , great spot to hang out with friends after a lively city adventure!

By on Nov 11, 2019

Renaissance New York Times Square Hotel

714 7th Ave, New York, NY 10036
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