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Recent guest reviews

Everything is fine except very limited on amenities

I LOVE the location, the staff was super nice but the room was old funky and needs to be updated. I didn’t have wash rags, and the rug on the floor was funky and old. So please take your bedroom shoes if you go.. I guess you really get what you pay for. So it all worked out.

After upgrading my room thought actually the room would look better but is the same room if u get the cheapest one or the city view upgrade it’s almost same view and same room not much different, not what I accepted on the upgrade.

Location.

The property was clean and in a great area. The staff were friendly and accommodating. Would have been nice to have a refrigerator and microwave in the room. The mattresses were extremely stiff and the toilet ran periodically due to a worn flapper in the tank.

Easy location, clean

I reserved and prepaid for a “ball drop” view room and the price was about $100 more … when I get there they Check me in and give me a room that doesn’t face Times Square … I call front desk and they say yea sorry those are sold out…

Great location.

Excellent location, nice staff! Very happy at choosing this hotel!

No complaints!

Property is dated. Basic services not available like, restaurant, room fridge, coffee service, only 3 of 6 elevators running (long waits), room was noisy and curtains didn't eliminate light (City View - Facing Time Square), no problem being moved to another room but they failed to move our luggage as promised. Understand Covid challenges being faced by entire Hospitality industry but overall we were disappointed with stay and do not plan on returning. One bright spot - Thomas who managed the Theater Desk was wonderful.

Nice location close to everything

Hotel was nice & room was pretty. We had a pretty good view. However, both bedside lamps were blinking and the TV didn't work.

Not bad

Good and closer place to time square

This is not 4 star hotel and i never going to purchase anything from orbitz again

Very poor customer service from the front desk stuff. They didn’t even greet us. Shower wouldn’t drain well, first day they didn’t clean the room until the evening when I called for clean towels. horrible view, the worst there was no coffee pot with tea bags in the room as most of the hotels have, I get chronic migraines and I must drink caffeine at the same time every day. No microwave either. Horrible!! I was very disappointed!!! When we were checking out I was in front of the line waiting to be called until I realized I had to walk towards him or he wouldn’t call me, then he barely talk to me, didn’t tell me how I owed or anything I felt uncomfortable and not welcome. Awkward!!

Very dirty, we had to move the rooms. The carpet had cigarette burns and stains on the floor. It was horrible for the costs. I will never stay there again.

Feels like I’m at a motel. Do not recommend

The view

W 44th St New York NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Business center
  • 24-hour front desk

Located in Midtown, Millennium Hotel Broadway Times Square is next to Times Square and Broadway. This 626-room, 4-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a business center.


Rooms

The 626 rooms have an array of amenities, including free local calls, safes, and ironing boards. Guests can expect to find free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Desks and wardrobes or closets are also standard.


Property features

At Millennium Hotel Broadway Times Square, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Deluxe Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Premier Room, 1 King Bed (Ball Drop View)

1 King Bed | Sleeps 2

Guest reviews for Millennium Hotel Broadway Times Square

Everyone (122) Couples (56) Family (103)
5
Family

Everything is fine except very limited on amenities

By on Oct 18, 2021

3
Family

I LOVE the location, the staff was super nice but the room was old funky and needs to be updated. I didn’t have wash rags, and the rug on the floor was funky and old. So please take your bedroom shoes if you go.. I guess you really get what you pay for. So it all worked out.

By on Oct 16, 2021

3
Family with small children Partner Couples

After upgrading my room thought actually the room would look better but is the same room if u get the cheapest one or the city view upgrade it’s almost same view and same room not much different, not what I accepted on the upgrade.

By on Oct 13, 2021

Review comment responded on Oct 16, 2021

Thank you for taking the time to submit this feedback, Edita. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

2
Family

Location.

By on Oct 7, 2021

Review comment responded on Oct 8, 2021

Julia, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4
Partner Couples Friends

The property was clean and in a great area. The staff were friendly and accommodating. Would have been nice to have a refrigerator and microwave in the room. The mattresses were extremely stiff and the toilet ran periodically due to a worn flapper in the tank.

By on Oct 4, 2021

Review comment responded on Oct 5, 2021

We appreciate the time you’ve taken to share your feedback, James. Although we’re delighted to hear that you enjoyed our clean accommodations and friendly staff, it’s disappointing to hear that you weren't completely satisfied with our amenities and bedding. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our team moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.

4
Partner Couples

Easy location, clean

By on Sep 30, 2021

Review comment responded on Oct 2, 2021

Thank you for the 4/5 rating, Bruce! We are excited to see that you had an enjoyable experience at Millennium Broadway Times Square. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay! Have a beautiful day!

2
Partner Couples

I reserved and prepaid for a “ball drop” view room and the price was about $100 more … when I get there they Check me in and give me a room that doesn’t face Times Square … I call front desk and they say yea sorry those are sold out…

By on Sep 27, 2021

Review comment responded on Sep 28, 2021

Thank you for sharing your feedback, norberto. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our hotel will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

5
Everyone

Great location.

By on Sep 24, 2021

Review comment responded on Sep 26, 2021

Thank you for this wonderful review, Raymond! We're excited to know your time at Millennium Broadway Times Square was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

5
Friends

Excellent location, nice staff! Very happy at choosing this hotel!

By on Sep 23, 2021

Review comment responded on Sep 25, 2021

Thanks for sharing the excellent review with us, Denise! We're so glad that you had an exceptional experience at Millennium Broadway Times Square from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Have a lovely day!

5
Friends

No complaints!

By on Sep 14, 2021

Review comment responded on Sep 15, 2021

Thank you for the perfect rating, Yashaira! We are very pleased to hear that you had a wonderful stay at Millennium Broadway Times Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day!

Millennium Hotel Broadway Times Square

145 W 44th St, New York, NY 10036
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