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Recent guest reviews

Close to Times Square and multiple subway stations.

I am really big on reviews. Pros: This hotel was extremely clean and very nice. The room was a nice size (double queens). They gave us free water Parking was a reduced price when paid inside the hotel (don't pay at the garage, pay in the hotel). Safe area. Very VERY VERY close to everything (Broadway shows, restaurants, Times Square, etc). Front staff were very friendly and helpful. This was a GEM!!!! Cons: You have to pay for breakfast for the same type of food you get for free at other Hilton hotels. There are no other cons! This was a fabulous place for an exceptionally great price! I have now found my forever NYC hotel.

Rude staff. Door was left open by the cleaning staff. Open all day while we were out. Talked with manager to let them know and was told that it wasn’t possible. She said she checks the floor for doors open. I again told her that I was just letting them know about the locks messing up and that was the reason the door must have been left open. Still said that the door was not left open.

I’m a Broadway fan and this was my “home base” for 4 shows in 3 days…..easy walk to the shows, plenty of good eating close by, the room was clean, quiet and comfortable, and the staff was helpful and friendly. Too bad that Covid kept them from having evening cocktails in the lobby, but everything else was perfect.

Great location and very friendly staff.

Clean,quiet,not too busy,convenient location and good price

Great value for the location

I did not like the way the bed and the sheets and the pillow was not clean

Everything is good 👍 🌟🌟🌟🌟🌟

The staff were very friendly and helpful, from securing early check in and getting us extra blankets at the start of our stay to grabbing a taxi for us as we were leaving. The room was clean and a good size for NYC. We were close to Times Square as well as quite a few restaurants and bars. The street market on Saturday morning was an unexpected and fun surprise. Our only complaint was that there were few towels in the room (but we forgot to ask for more) and the lighting in the room and bathroom was very dim. The exterior of the hotel was under construction but we never heard any bothersome noise from that. I should also note that the hotel felt very safe and secure for us (2 women traveling), with lots of staff around. We didn't feel unsafe or concerned in the general area, either. Overall, it was a good experience and we'd stay there again.

Very convenient location , close to everything

The pictures and description online shows pictures of a roof top deck. Once there we were told deck has been gone for 3 years. Also description says guest laundry, it is only a take out laundry service. Staff was amazing and very helpful

Several front desk managers were not wearing masks to protect other staff or guests during a surge of covid cases. Will not stay here again.

The staff were friendly and attentive. I wish we would have know ahead of time that the restaurant was not open.

Front desk was very nice. Location was a quick walk away from Times Square. Hotel was clean and I felt safe.

Walking distance to Times Square

Location was great!

The location was great for attending shows and so close to Broadway and Times Square.

Eighth Ave. New York NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Business center
  • Concierge services

Located in Midtown, Hilton Garden Inn Times Square is adjacent to Times Square and within a 5-minute walk of Gershwin Theater. This 369-room, 3-star hotel has a coffee shop/café along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

For your convenience, a to-go breakfast is served for a fee each morning from 6:30 AM to 11:00 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

All 369 rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and video-game consoles are other standard amenities.


Property features

Hilton Garden Inn Times Square features a 24-hour gym, free WiFi in public areas, and a business center. Self parking is offered for USD 60 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Room, 1 King Bed, Accessible, Corner (Bathtub)

1 King Bed | Sleeps 3

King Evolution Rm

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Corner (Roll-In Shower)

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Times Square

Everyone (30) Couples (11) Family (31)
3
Family

Close to Times Square and multiple subway stations.

By on Oct 14, 2021

5
Family

I am really big on reviews. Pros: This hotel was extremely clean and very nice. The room was a nice size (double queens). They gave us free water Parking was a reduced price when paid inside the hotel (don't pay at the garage, pay in the hotel). Safe area. Very VERY VERY close to everything (Broadway shows, restaurants, Times Square, etc). Front staff were very friendly and helpful. This was a GEM!!!! Cons: You have to pay for breakfast for the same type of food you get for free at other Hilton hotels. There are no other cons! This was a fabulous place for an exceptionally great price! I have now found my forever NYC hotel.

By on Oct 12, 2021

1
Family

Rude staff. Door was left open by the cleaning staff. Open all day while we were out. Talked with manager to let them know and was told that it wasn’t possible. She said she checks the floor for doors open. I again told her that I was just letting them know about the locks messing up and that was the reason the door must have been left open. Still said that the door was not left open.

By on Oct 7, 2021

5
Everyone

I’m a Broadway fan and this was my “home base” for 4 shows in 3 days…..easy walk to the shows, plenty of good eating close by, the room was clean, quiet and comfortable, and the staff was helpful and friendly. Too bad that Covid kept them from having evening cocktails in the lobby, but everything else was perfect.

By on Oct 6, 2021

5
Family with small children

Great location and very friendly staff.

By on Oct 5, 2021

5
Partner Couples

Clean,quiet,not too busy,convenient location and good price

By on Oct 4, 2021

5
Partner Couples

Great value for the location

By on Sep 27, 2021

4
Family

I did not like the way the bed and the sheets and the pillow was not clean

By on Sep 14, 2021

5
Partner Couples

Everything is good 👍 🌟🌟🌟🌟🌟

By on Sep 6, 2021

4
Family

The staff were very friendly and helpful, from securing early check in and getting us extra blankets at the start of our stay to grabbing a taxi for us as we were leaving. The room was clean and a good size for NYC. We were close to Times Square as well as quite a few restaurants and bars. The street market on Saturday morning was an unexpected and fun surprise. Our only complaint was that there were few towels in the room (but we forgot to ask for more) and the lighting in the room and bathroom was very dim. The exterior of the hotel was under construction but we never heard any bothersome noise from that. I should also note that the hotel felt very safe and secure for us (2 women traveling), with lots of staff around. We didn't feel unsafe or concerned in the general area, either. Overall, it was a good experience and we'd stay there again.

By on Aug 24, 2021

Review comment responded on Aug 29, 2021

Thanks for staying with us. We appreciate your feedback!

Hilton Garden Inn Times Square

790 Eighth Ave., New York, NY 10019
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