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Recent guest reviews

Clean! Great staff! The hotel is close to everything!

only thing was really a problem is: Elevators. Card system and waiting time. When checking out, we waited for 10 minutes, then needed to use stairs. Everything else was great, thank you.

Good hotel but to noisy

I read that it has “laundry facilities” which was a deciding factor in choosing the hotel. We brought clothes good for four days on a nine-day trip. It was a major shock and disappointment that a laundry facility for guests to wash clothes is non-existent. Nevertheless we got good value for what we paid because it is in the heart of the city. Don’t expect a fancy hotel. The room is pretty straightforward and tight, good for travelers who are on the go to see the sights all day. Kudos to Janis, Gerry, and Monica at the front desk who are friendly and helpful. The one who moved us to another room after about five days was out to give us a hard time. Instead of checking us in the new room immediately at 9:00 am, she wanted us to wait until 3:00 pm to get the new room. I told her Monica said that we could move in to the new room right away, she relented and allowed it. The best person we met and went out of his way to help us was the one who was in charge of the luggage room in the lobby when we checked out at 1:00 pm on Nov 12, 2021. He is kind, patient, and very considerate in a natural way. He did not play a part like most people in the hospitality business do. I asked his name but I am forgetful, He impressed us so much and he did not rush my sister who was wearing crutches.

That everything was in walking distance

The hotel has a great location, near Madison Square Garden, Macy's and the Empire State Building, as well as the Herald Square subway line. Very convenient, friendly and helpful staff, and a nice hotel.

Excellent experience!

Great location, friendly staff and clean rooms. Would definitely stay again.

New hotel

Great location. Friendly staff. Only strange thing was that although the room was cleaned every night the crew never made our beds. Never have run into this before at a hotel unless the crew asked not to make up the room. Otherwise a satisfactory stay

Convenient

Awesome stay and in the middle of everything. We walked everywhere, time square is about a 5 min walk and Around the corner from the Empire State building.

Close to everything. The staff are very friendly and accommodating. We arrived early but we had our room right away. Checked us in in a breeze and without any hassles. The rooms are bigger than I thought knowing New York.

Staff was very friendly. Property is nice and clean.

Perfect location and excellent service. I will use this hotel in the future.

The room is pretty small. I guess it's NYC. You can't ask much. The receptionist looked like doing me a big favor to check me in. The environment looked rough. Overall, I won't stay again

Great location you can walk to just about anything! Our room was Clean and had just enough space!

West 35th Street New York NY

Hotel highlights

  • Steps from 5th Avenue and Herald Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, Hilton Garden Inn New York/West 35th Street is within a 5-minute walk of Empire State Building and within 15 minutes of other popular attractions like Times Square. This 298-room, 3-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. To-go breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

The 298 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.


Property features

Renovated in 2018, Hilton Garden Inn New York/West 35th Street offers a 24-hour gym, free WiFi in public areas, and a meeting room. Self parking is available for USD 55.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Room, 1 King Bed, View

1 King Bed | Sleeps 2

Room, 1 Double Bed, City View (Macy's Parade)

1 Double Bed | Sleeps 4

Room, 2 Double Beds, View

2 Double Beds | Sleeps 4

Room, 2 Double Beds (Macy's Parade)

2 Double Beds | Sleeps 4

Guest reviews for Hilton Garden Inn New York/West 35th Street

Everyone (25) Couples (12) Family (13)
5
Partner Couples

Clean! Great staff! The hotel is close to everything!

By on Dec 2, 2021

4
Family

only thing was really a problem is: Elevators. Card system and waiting time. When checking out, we waited for 10 minutes, then needed to use stairs. Everything else was great, thank you.

By on Nov 26, 2021

5
Family with small children

Good hotel but to noisy

By on Nov 25, 2021

3
Family

I read that it has “laundry facilities” which was a deciding factor in choosing the hotel. We brought clothes good for four days on a nine-day trip. It was a major shock and disappointment that a laundry facility for guests to wash clothes is non-existent. Nevertheless we got good value for what we paid because it is in the heart of the city. Don’t expect a fancy hotel. The room is pretty straightforward and tight, good for travelers who are on the go to see the sights all day. Kudos to Janis, Gerry, and Monica at the front desk who are friendly and helpful. The one who moved us to another room after about five days was out to give us a hard time. Instead of checking us in the new room immediately at 9:00 am, she wanted us to wait until 3:00 pm to get the new room. I told her Monica said that we could move in to the new room right away, she relented and allowed it. The best person we met and went out of his way to help us was the one who was in charge of the luggage room in the lobby when we checked out at 1:00 pm on Nov 12, 2021. He is kind, patient, and very considerate in a natural way. He did not play a part like most people in the hospitality business do. I asked his name but I am forgetful, He impressed us so much and he did not rush my sister who was wearing crutches.

By on Nov 22, 2021

4
Partner Couples

That everything was in walking distance

By on Nov 20, 2021

4
Everyone

The hotel has a great location, near Madison Square Garden, Macy's and the Empire State Building, as well as the Herald Square subway line. Very convenient, friendly and helpful staff, and a nice hotel.

By on Oct 22, 2021

5
Everyone

Excellent experience!

By on Oct 4, 2021

Review comment responded on Nov 15, 2021

Thank you so much for your 5/5 rating! We appreciate your feedback!

4
Partner Couples

Great location, friendly staff and clean rooms. Would definitely stay again.

By on Sep 17, 2021

Review comment responded on Sep 17, 2021

Thank you for your great review! We are happy that you enjoyed your stay with us. We will be looking forward to welcoming you back.

3
Everyone

New hotel

By on Sep 1, 2021

5
Family

Great location. Friendly staff. Only strange thing was that although the room was cleaned every night the crew never made our beds. Never have run into this before at a hotel unless the crew asked not to make up the room. Otherwise a satisfactory stay

By on Aug 24, 2021

Review comment responded on Aug 31, 2021

Thank you so much for your review. We fully appreciate it. Due to the current situation, we would actually ask guest if they want the room to be cleaned during their stay. Guest may call should he choose to have a full or half service. We hope to see you back at the Hilton Garden Inn W35th!

Hilton Garden Inn New York/West 35th Street

63 West 35th Street, New York, NY 10001
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