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Recent guest reviews

Loud!!! Loud!!! Service is slow . The elevator is slow slow. People were smoking the other stuff . Not amused!!

Stayed 2 nights on a weekend, they were busy but still efficient. Got a free upgrade to a room on my second night on a higher level for a nice view of downtown 9th ave. Thanks Marie!

Pretty ghetto hotel. They did not have toilet paper or body wash in the room. The crowd was very rough and the area was really bad too. Worst Hilton property I've stayed at

No problems with the room, I stayed for 2 different days in 2 different rooms. Both were very nice front desk very helpful

I didn't have a fridge in my room other than that everything was fine.

Only positive thing about this hotel is the location in Time Square. No on-site parking and available parking several blocks away. No where to park for check-in. Check in line way too long for only 2 front desk staff. Always long waits for elevators up and down. No towels in bathroom. No condiments or cups for coffee. No one ever answers phone when calling from room to front desk. Will not stay there again.

The amazing room view and attentive staff ..the security and front desk was excellent

Just the location that it was close to times Square.

The place was filthy! The stairs had used condoms, drug paraphernalia, food, and urine everywhere. It was the most disgusting id ever seen. I doubt the stairs were ever cleaned regularly. We traveled with our 2 younger children and at 10pm we had to change rooms. At 8pm my husband reported our tv did not work. The first lady said it was a problem with cable service. But our other guests traveling with us had no issues. When my husband went down a second time a man said that we would have to change rooms. So we packed up and moved. The rooms are extremely tight! Not much room to move. Our first room was also not restocked. No wash cloths or hand towels, the safe wasn't reset for us to use, no shampoo or conditioner, and no hand soap. Our second room was restocked but on either side of the safe was left over cheese puffs and candy from the previous guests so it obviously wasn't cleaned well.

Stayed at hotel April 9-11 stair way was dirty ( drug paraphernalia, cigarette butts, used condoms...etc) . Had to move rooms in middle of night because our tv didn’t work, no mini fridge, super small rooms, my room didn’t have any soaps. Rooms are not sound proof like it says in description

It was freezing we were told because it’s technically spring there’s no heat , but we can get blankets. No rags no heat no garbage bags no communication when your calling over and over to get help to your room.

Beautiful few of 42 Times Square on the 35th floor

Not recommending this place.... The towels was dirty, Best she had blood on it and no Microwave..I tried to tell that lady when checking out she was rude & staff so terrible!... they kept my money after I checked out refused to refund it... after I explained things to the front desk lady she was giving me attitude and being so rude!

My stay at the double tree was not that great. When i entered the room it was really small the bathroom. There was no towels or wash cloths or any toilet paper. I was told house keeping had to be requested 24 hours in advance and they were still a no show when I did give notice. there was always long wait for ths elevators the stairways were full of trash bags and loose trash going down 20 flights of stairs

Very bad experience They couldn't find my reservation. The elevators were very slow, I had to used the stairs several times. Upon check in he TV in my room wasn't working, I had to wait almost one hour before they sent someone to fix it. I am no going back to that Hotel.

The power outlets did not work even when called and provided assistance the outlets stop working. I called for washcloths I received none. The room was dusty and when I ask to speak to a manager I got no response. I am completely unsatisfied and would like a refund for my uncomfortable stay.

W 40th St New York NY

Hotel highlights

  • Walking distance to American Lyric Theater and New York Times Building
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Midtown, DoubleTree by Hilton New York Times Square West is within a 5-minute walk of popular attractions such as American Lyric Theater and New York Times Building. This 4-star hotel has 612 rooms and welcomes guests with a restaurant, a fitness center, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Tranzit, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

DoubleTree by Hilton New York Times Square West's 612 rooms are soundproofed and provide coffee makers, laptop-compatible safes, and phones. 40-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Built in 2017, the brand new DoubleTree by Hilton New York Times Square West features a fitness center, a rooftop terrace, and WiFi in public areas. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

1 King Bed | Sleeps 2

Premium Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Premium Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (67) Couples (24) Family (36)
2
Family

Loud!!! Loud!!! Service is slow . The elevator is slow slow. People were smoking the other stuff . Not amused!!

By on May 3, 2021

5
Partner Couples

Stayed 2 nights on a weekend, they were busy but still efficient. Got a free upgrade to a room on my second night on a higher level for a nice view of downtown 9th ave. Thanks Marie!

By on Apr 27, 2021

1
Everyone

Pretty ghetto hotel. They did not have toilet paper or body wash in the room. The crowd was very rough and the area was really bad too. Worst Hilton property I've stayed at

By on Apr 20, 2021

2
Everyone

By on Apr 19, 2021

5
Family

No problems with the room, I stayed for 2 different days in 2 different rooms. Both were very nice front desk very helpful

By on Apr 17, 2021

Review comment responded on Apr 20, 2021

Thank you for your feedback.

4
Family

I didn't have a fridge in my room other than that everything was fine.

By on Apr 15, 2021

Review comment responded on Apr 20, 2021

Thank you for your feedback.

5
Everyone

By on Apr 13, 2021

2
Family

Only positive thing about this hotel is the location in Time Square. No on-site parking and available parking several blocks away. No where to park for check-in. Check in line way too long for only 2 front desk staff. Always long waits for elevators up and down. No towels in bathroom. No condiments or cups for coffee. No one ever answers phone when calling from room to front desk. Will not stay there again.

By on Apr 13, 2021

Review comment responded on Apr 20, 2021

Thank you for your feedback.

5
Family with small children Family

The amazing room view and attentive staff ..the security and front desk was excellent

By on Apr 13, 2021

Review comment responded on Apr 20, 2021

Thank you for your feedback.

1
Family Family with small children

Just the location that it was close to times Square.

By on Apr 12, 2021

Review comment responded on Apr 20, 2021

Thank you for your feedback.

DoubleTree by Hilton New York Times Square West

350 W 40th St, New York, NY 10018
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