Skip to main content
Beginning of main content

Recent guest reviews

Interiors are beautiful modern and clean.’staff very friendly and accommodating. A great hotel in the city.

The Arlo hotel is nice BUT location is truly not the best. The arlo soho location is my favorite

Clean, friendly staff and great customer service

We Stayed here for 4 nights with two children ages 6 & 9. Hotel is clean, simple and easy. All 5 elevators were working and we just had to swipe our key card and the elevator took us to our designated floor. W. 38th street is a great location as it’s a little away from the loud noise and lights of time square and it’s surroundings but walking distance to all of it. Lots of restaurants available for food purchase as well. A parking garage (emerald green) is located just across the street. We left our car there for 4 nights without issue. The hotel room was clean and comfortable. A little tight but we didn’t spend much time in our room so it didn’t matter. My only issue was that there were no coffee machines in the room, so I had to go down to the cafe by the lobby to purchase coffee every morning. There is no daily housekeeping but you can request your room to be cleaned if needed. The staff are friendly, professional and services are prompt. Overall very satisfied with our stay at Arlo Midtown and we would definitely come back and stay again for our next visit to NYC

I thought the cost of food and drink at the hotel was pricey.

Amazing people working there, and the rooms were great, thank you!

Great staff and comfortable rooms.

WOW! What a beautiful property! The areas where the guests can congregate is well curated. I love the view on the 26th floor. The bed is so comfortable. I had the best sleep. There are so many well thought details that made the room such a delight. I love the automatic light under the dresser, umbrella, bike and all the modern design and comfort. But MOST of all ARLO is staff with the MOST hardworking and friendliest staff. Aaron check us in with such efficiency. Michael, Kelsey and Sidney always makes us feel welcome. They also have one of the best barista. He made the best Vanilla latte. Overall, a must place to stay. It will be our go to place in NYC. It’s modern design with home grown feel.

Great hotel

I had a great experience at this hotel.

Beautiful!

Nice hotel and excellent service

Good place to stay in NY

Great!

Great modern clean hotel, attentive friendly staff, treated every guest like family, coolest feature was the elevator, wave your room card over the console and it automatically picks your floor never have to touch any buttons, definitely would go back

Clean and close to everything!

Arthur at front desk was always so polite and kind. He made the dirty toilet a thing I quickly forgot.

Elevator takes forever so everyone often takes the stairs. This hotel needs to improve its process.

Loved everything about this hotel! Our room even had a hammock outside n the beautiful patio! Staff was super attentive. Very cool vibe.

Loved the rooftop bar!

West 38th Street New York NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Midtown, Arlo Midtown is within a 10-minute stroll of sights such as Times Square and Madame Tussauds Wax Museum. This 4-star hotel has 489 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 11:00 AM. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.


Rooms

All 489 rooms provide free local calls, free bottled water, and laptop-compatible safes. Guests can expect to find free WiFi and 55-inch LED TVs with digital channels and Netflix. Other amenities include hair dryers, desks, and wardrobes or closets.


Property features

Arlo Midtown offers a fitness center, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-out, and a gift shop.

Room options

Room

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Terrace

2 Double Beds | Sleeps 4

Guest reviews for Arlo Midtown

Everyone (9) Couples (7) Family (5)
5
Business Business

Interiors are beautiful modern and clean.’staff very friendly and accommodating. A great hotel in the city.

By on Sep 16, 2021

Review comment responded on Sep 17, 2021

Hello Sarah, thank you for the kind words...I'll make sure to share them with the team. We're glad that you enjoyed your stay and look forward to welcoming you back in the future.

3
Business Business

The Arlo hotel is nice BUT location is truly not the best. The arlo soho location is my favorite

By , from San Antonio on Sep 14, 2021

Review comment responded on Sep 15, 2021

Thank you for staying at the Midtown Arlo !

4
Family Friends

Clean, friendly staff and great customer service

By on Sep 13, 2021

Review comment responded on Sep 13, 2021

Hi Rocio, Thanks for the awesome review! We sure do appreciate it! Come back and see us soon please!!

5
Family with small children

We Stayed here for 4 nights with two children ages 6 & 9. Hotel is clean, simple and easy. All 5 elevators were working and we just had to swipe our key card and the elevator took us to our designated floor. W. 38th street is a great location as it’s a little away from the loud noise and lights of time square and it’s surroundings but walking distance to all of it. Lots of restaurants available for food purchase as well. A parking garage (emerald green) is located just across the street. We left our car there for 4 nights without issue. The hotel room was clean and comfortable. A little tight but we didn’t spend much time in our room so it didn’t matter. My only issue was that there were no coffee machines in the room, so I had to go down to the cafe by the lobby to purchase coffee every morning. There is no daily housekeeping but you can request your room to be cleaned if needed. The staff are friendly, professional and services are prompt. Overall very satisfied with our stay at Arlo Midtown and we would definitely come back and stay again for our next visit to NYC

By on Sep 4, 2021

Review comment responded on Sep 4, 2021

Hello Sun, We are so thrilled you had such a great stay! I appreciate you taking the time to share your experience on what you loved and your feedback on possible improvement. We look forward to welcoming you back for you future stays!

5
Partner Couples

I thought the cost of food and drink at the hotel was pricey.

By on Sep 1, 2021

Review comment responded on Sep 1, 2021

Hello Robert, Thank you for choosing Arlo Midtown. I appreciate this much needed feedback. We look forward to welcoming you back in the future.

5
Family

Amazing people working there, and the rooms were great, thank you!

By on Aug 27, 2021

Review comment responded on Aug 27, 2021

Hi Carlos! Thank you so much for the great review. We can't wait to welcome you back home to Midtown!

5
Partner Couples

Great staff and comfortable rooms.

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Hi Sasha, Thank you for the lovely review! We hope to see you again soon! Warm Regards, Richard Tucker Hotel Manager

5
Family Friends

WOW! What a beautiful property! The areas where the guests can congregate is well curated. I love the view on the 26th floor. The bed is so comfortable. I had the best sleep. There are so many well thought details that made the room such a delight. I love the automatic light under the dresser, umbrella, bike and all the modern design and comfort. But MOST of all ARLO is staff with the MOST hardworking and friendliest staff. Aaron check us in with such efficiency. Michael, Kelsey and Sidney always makes us feel welcome. They also have one of the best barista. He made the best Vanilla latte. Overall, a must place to stay. It will be our go to place in NYC. It’s modern design with home grown feel.

By on Aug 24, 2021

Review comment responded on Sep 8, 2021

Hi Ruth, Thank you so much for taking the time to review your recent stay with us. At Arlo, our mission is to create happiness for our guests and it brings us great joy to know that your experience was indicative of this. It was a privilege to host you as our guest and we cannot wait to welcome you back home to Midtown!

5
Family with small children

Great hotel

By on Aug 22, 2021

Review comment responded on Sep 16, 2021

Hello Leylis, Thank you for reviewing your stay. I am so glad you think so highly of our hotel after your experience with us.

5
Partner Couples

I had a great experience at this hotel.

By on Jul 26, 2021

Review comment responded on Jul 26, 2021

Hello there, Thank you for the kind words...I'll make sure to share them with the team. We look forward to welcoming you back in the future.

url importing http://sso-opn.orbitz.com/New-York-Hotels-Arlo-Midtown.h48669360-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-Arlo-Midtown.h48669360-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/New-York-Hotels-Arlo-Midtown.h48669360-p2.Hotel-Reviews

Frequently asked questions