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Recent guest reviews

The check-in process was seamless. I arrived earlier than 3p so my room wasn’t ready, but they held my bags. I rec’d a text shortly after 3p that my room was ready. Upon arrival to the room & after a long night of overnight travel, we realised there were no bath towels. We called front desk, they advised we are supposed to request on the app; I advised my phone was dead/charging & could they please just send some up. Over 40min had passed & no towels. We called down again & they said their phone lines were down & unable to contact housekeeping (but we were not notified of this). So after another 20min passed, I went downstairs to front desk to request the towels & the staff said they would submit the request ASAP. Another 15min had passed & still no towels, so I called to speak w someone requesting to speak w Manager on Duty. The towels came after 5min. For the amount of money paid to stay here/night, it is not worth the lack of customer service. I gave this exact feedback to Manager. It is also very very difficult to book pool reservations. U have to wait until 7p the night prior, u are unable to book in advance of that time frame (I went to pool upon to check in to inquire & this is what I was told). So I went online at 7:02p to attempt to book a time slot & unable to complete this request. By the time I told Manager of my added difficulty to book pool time, he informs me that all slots are filled & we could not be serviced. You can’t win with this place. Not worth it.

Pretentious, self important, overpriced version of Holiday Inn. I waited over 20 minutes for two scrambled eggs and sausage sandwiches and 2 cups of coffee the bill was $64. Does it take 20 minutes to cook free range eggs ? Save your money there are lots of hotels working for business. This place is not worth it and it’s actually not even worth half of what I paid.

The room was beautiful, comfortable. The bed was very comfortable also.

The property was absolutely beautiful and so was the view. Unfortunately, the service is horrible. You can’t ever get in contact with guest services. You will spend up to an hour waiting to connect with someone. The room was not as clean as I would have liked; floors were dirty; found long hairs on bed sheets; they gave us ripped towels; the pool is by reservation only- they only have 16 chairs, so if you’re going hoping to dip in the pool your chances are almost slim to none. People line up at 7am to reserve and if you don’t make it up there on time you will not secure a spot. Pool water was more like a hot tub. Water was at least 80 degrees.

Terrible customer service, would not recommend at all.

This property is beautiful and has really friendly staff. The view of the brooklyn bridge you can't beat and it was very relaxing. It's your traditional modern vibe but very well decorated. The only issue here is the walls, you can easily here the people next to you. We were unfortunate and had a big family next to us and they were screaming and yelling and making noise till 1am. We called down twice about the noise but nothing stopped until they went asleep. That was the major problem with this place which is a shame as it's such a beautiful hotel but for me sleep is important and if I can't get a good nights rest then this isn't the hotel for me to stay at.

Mostly black finishes in the room make it a bit dark. I looked for a plug for minutes, it was invisible on the counter top all in black. I like the whole environmental aspect, but the quality of some items in the room don’t feel like 5 stars. The paper holder in the bathroom and the never staying open closet door are some of them. Views are great, and cool vibes in the lobby.

Hard to valet park. Asked for a wake up call at 5 am and nobody called. Was running late to the airpot and the was nobody at the reception to help. Had to wake up the guy to ask for the car from valet. the phone did not respond

This is a beautiful property in a cool area. It was a great place to explore Brooklyn from. I had a few things in the room not work, but were fixed promptly. Rooms are large for New York.

Room was not very clean: mold growing on the tub, peanuts on the floor and furniture. We ordered food service and it arrived without all the side dishes. We waited for them to bring the salad, never came. The roof top lounge was closed off for private parties. The staff was not very accommodating any time we called. The view are not worth the poor service. Next time we are staying elsewhere.

Loved it , will be back . 😊👍.loce the rooms and style of the hotel . Miami is my favorite and here was second to that .

just few steps away from Brroklyn bridge n Dumbo. Good interior and design concept.

We enjoyed the hotel and the Osprey restaurant outdoor patio. Lovely location and very enthusiastic and attentive staff.

We had one night in Brooklyn and since I stayed at the Central Park 1 Hotel before, I figured this would be a great choice. Not so much. Prior to my dinner reservations, I jumped in the shower only to have scalding hot water. When I turned the handle it completely came off the wall. I immediately called the front desk and they sent up an engineer. He said the disk would not remain in place, but it should work for now. It didn't and went back to being too hot for me to be in there. I went to dinner anyway miserable, after walking around the city all day. They did send someone up as we will leaving, but it was too late. The next day we checked out the Osprey after again walking around the hot city. The place looked neat, and I just wanted to wash my hands before I ate. But the bathrooms down by the screening room had zero hand soap. To the point where someone else took the tops off to get whatever they could out of them. For the price of this hotel, you'd expect more.

The hotel campus, amenities, restaurant dining, in-room dining, rooftop, etc are all amazing. Those qualities however, are overwhelmingly dampened by the absolute terrible service (everywhere but the restaurant). ~70% of my encounters with staff were poor — ranging from downright rude and degrading to general disinterest in providing hospitality. I would still recommend (it’s simply beautiful and the concept works); just be prepared for some of worst service you’ll ever experience at a nice hotel.

Looked amazing, smelt fantastic. The rooms super trendy and eco friendly. I checked out this morning and I’m in Manhattan now and I miss 1 hotel. :(

Furman Street Brooklyn NY

Hotel highlights

  • Walking distance to Brooklyn Bridge Park and Brooklyn Heights Promenade
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Rooftop terrace

Located in Brooklyn Heights, 1 Hotel Brooklyn Bridge is adjacent to Brooklyn Bridge Park/DUMBO Terminal and within a 15-minute walk of popular sights like Brooklyn Heights Promenade. This 5-star hotel has 194 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace.


Dining

Enjoy a bite to eat at Neighbors, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 194 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are also standard. Weekly housekeeping is available.


Property features

Guests of 1 Hotel Brooklyn Bridge enjoy a rooftop terrace, free WiFi in public areas, and conference space. Valet parking is offered for USD 45 per night. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Room, 1 King Bed (Brooklyn Bridge)

1 King Bed | Sleeps 2

Suite, 1 Bedroom (Skyline)

1 King Bed | Sleeps 4

Studio Suite (Statue of Liberty)

1 King Bed | Sleeps 4

Room, 1 King Bed (Statue of Liberty)

1 King Bed | Sleeps 2

Guest reviews for 1 Hotel Brooklyn Bridge

Everyone (19) Couples (7) Family (4)
1
Everyone

The check-in process was seamless. I arrived earlier than 3p so my room wasn’t ready, but they held my bags. I rec’d a text shortly after 3p that my room was ready. Upon arrival to the room & after a long night of overnight travel, we realised there were no bath towels. We called front desk, they advised we are supposed to request on the app; I advised my phone was dead/charging & could they please just send some up. Over 40min had passed & no towels. We called down again & they said their phone lines were down & unable to contact housekeeping (but we were not notified of this). So after another 20min passed, I went downstairs to front desk to request the towels & the staff said they would submit the request ASAP. Another 15min had passed & still no towels, so I called to speak w someone requesting to speak w Manager on Duty. The towels came after 5min. For the amount of money paid to stay here/night, it is not worth the lack of customer service. I gave this exact feedback to Manager. It is also very very difficult to book pool reservations. U have to wait until 7p the night prior, u are unable to book in advance of that time frame (I went to pool upon to check in to inquire & this is what I was told). So I went online at 7:02p to attempt to book a time slot & unable to complete this request. By the time I told Manager of my added difficulty to book pool time, he informs me that all slots are filled & we could not be serviced. You can’t win with this place. Not worth it.

By on Jun 6, 2021

1
Partner Couples Business Business

Pretentious, self important, overpriced version of Holiday Inn. I waited over 20 minutes for two scrambled eggs and sausage sandwiches and 2 cups of coffee the bill was $64. Does it take 20 minutes to cook free range eggs ? Save your money there are lots of hotels working for business. This place is not worth it and it’s actually not even worth half of what I paid.

By on Mar 6, 2021

Review comment responded on Mar 6, 2021

Dear Guest, I apologize that you appear to have had a negative experience with the Cafe. I would be happy to further assist you if you contacted the hotel directly or gave your information so that we may try to assist you further and find out the details of the incident. Please contact us if you would like us to follow up with you & have the opportunity to correct this for you. Thank you

5
Partner Couples

The room was beautiful, comfortable. The bed was very comfortable also.

By on Feb 21, 2021

Review comment responded on Feb 22, 2021

Hello, were so glad to hear you enjoyed your stay! We look forward to seeing you the next time you're in Brooklyn.

3
Everyone

By on Jan 11, 2021

Review comment responded on Jan 12, 2021

Hello Maria, thank you for sharing feedback regarding your recent stay experience. My apologies it didn't meet expectations. I will share this feedback with our team to ensure we provide a more positive stay for our guests. We hope to welcome you back in the future. Warm regards, Spencer Front Office Manager

2
Family

The property was absolutely beautiful and so was the view. Unfortunately, the service is horrible. You can’t ever get in contact with guest services. You will spend up to an hour waiting to connect with someone. The room was not as clean as I would have liked; floors were dirty; found long hairs on bed sheets; they gave us ripped towels; the pool is by reservation only- they only have 16 chairs, so if you’re going hoping to dip in the pool your chances are almost slim to none. People line up at 7am to reserve and if you don’t make it up there on time you will not secure a spot. Pool water was more like a hot tub. Water was at least 80 degrees.

By , from New York, NY on Jul 21, 2020

Review comment responded on Aug 3, 2020

Thank you for your review of your recent stay experience, Michael. My apologies that your stay did not meet expectations as we strive to provide a positive experience for our guests. Please let us know if there is any additional feedback you would care to provide so we may continue to improve upon these areas. We greatly appreciate your feedback and hope to welcome you back in the future.

1
Partner Couples

Terrible customer service, would not recommend at all.

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Thank you for staying with us at the 1 Hotel Brooklyn Bridge, as we value all feedback, we are very passionate about the service we provide to all guest. Can you please help me understand what might have went wrong with your stay - we would be more than happy to make this right in anyway we can and change the experience for you. Regards, Richard Mohandatt

3
Family with small children Family

This property is beautiful and has really friendly staff. The view of the brooklyn bridge you can't beat and it was very relaxing. It's your traditional modern vibe but very well decorated. The only issue here is the walls, you can easily here the people next to you. We were unfortunate and had a big family next to us and they were screaming and yelling and making noise till 1am. We called down twice about the noise but nothing stopped until they went asleep. That was the major problem with this place which is a shame as it's such a beautiful hotel but for me sleep is important and if I can't get a good nights rest then this isn't the hotel for me to stay at.

By , from Arlington on Feb 19, 2020

Review comment responded on Feb 19, 2020

Good afternoon, Thank you for your review of your recent stay experience. My apologies that your stay did not quite meet your expectations as we strive to provide a positive experience for all our guests. Please let me know if there is any additional feedback you would care to provide so we may continue to improve upon these areas. We greatly appreciate your feedback and hope to welcome you back in the future. Warm regards, Spencer Meador Front Office Manager

4
Partner Couples

Mostly black finishes in the room make it a bit dark. I looked for a plug for minutes, it was invisible on the counter top all in black. I like the whole environmental aspect, but the quality of some items in the room don’t feel like 5 stars. The paper holder in the bathroom and the never staying open closet door are some of them. Views are great, and cool vibes in the lobby.

By on Feb 15, 2020

Review comment responded on Feb 19, 2020

Hello, We appreciate you taking the time to let us know ways we can improve our hotel experience. As we continue to grow as a brand feedback is crucial to us. I will make sure your comments are passed along to the appropriate teams. We hope to see you the next time you visit Brooklyn!

3
Family Family with small children

Hard to valet park. Asked for a wake up call at 5 am and nobody called. Was running late to the airpot and the was nobody at the reception to help. Had to wake up the guy to ask for the car from valet. the phone did not respond

By on Jan 16, 2020

Review comment responded on Feb 2, 2020

Good afternoon, Thank you for your review of your recent stay experience. My apologies that your stay did not meet expectations as we strive to provide a positive experience for our guests. I will definitely follow up with all team members (Valet and Front Desk) and ensure that this does not reoccur in the future. We greatly appreciate your feedback and hope to welcome you back in the future. Warm regards, Richard Mohandatt Front Office Manager

5
Partner Couples

This is a beautiful property in a cool area. It was a great place to explore Brooklyn from. I had a few things in the room not work, but were fixed promptly. Rooms are large for New York.

By on Dec 15, 2019

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