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Recent guest reviews

The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.

Great staff and awesome new Orleans vibe. Our stay there was great!!!

I liked everything

Liked everything

This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.

This is a very clean, modern hotel disguised in a period facade. It is probably one of the most convenient locations in New Orleans. The St. Charles street car line stopped in front. You could even walk to all downtown attractions in less than 30 minutes.

I like how they look like apartments. Check is was very easy & the rooms were super clean.

great service and location, great old feel in historic building; fridge and microwave in the room, free wifi

This is my 3rd or 4th time at this location. Its mext to Wendys. They have paid parking or you could park on the street. You can walk to Bourbon.

This hotel is open anyone not staying on this property can walk in, door was cracked.

I booked 4 rooms for 4 nights starting October 28th. 3/4 rooms had no toiletries and we tried to call down to the front desk and the phone was out of order in my room. I walked down to the front desk and informed them and they told me someone be to my room at 9:30 am to fix this. No one showed up the next day or any other day. 2nd night. Remote control and tv and phone not working. Walked to front desk to inform and was offered to switch rooms. One of my Guests was already sleeping so this was not a option at that time. We asked for towels as they were not restocked from the day before. They never showed up as well. 30 minutes later back at the front desk as we found MICE in the room. They traded rooms at 11 pm. Super inconvenient. 3rd room had nice as well. We’re tired of complaining. So didn’t. Will never stay here again. Service was the worst part. No one cared. Even upon checking out we asked for at least a phone call to rectify things. 48 hours later were placing this review.

This used to be our favorite hotel in the Garden District. But with the new ownership, there's now an exorbitant fee for valet parking and breakfast is no longer included. In addition, the pool was closed while we were there for no apparent reason. Definitely lost some of the charm. We likely will not be back.

The staff was very friendly and the property was well maintained.

Saint Charles Avenue New Orleans LA

Hotel highlights

  • Walking distance to Magazine Street and National World War II Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Magazine Street is within a 5-minute walk of Maison Saint Charles by Hotel RL while other popular sites like National World War II Museum are within a 15-minute stroll. This 130-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

This hotel is home to a seafood restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee on weekdays from 8:00 AM to 10:00 AM and on weekends from 9:00 AM to 10:00 AM.


Rooms

The 130 rooms are air-conditioned and have an array of amenities, including free newspapers, free local calls, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Maison Saint Charles by Hotel RL, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 25.0 per night. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 5

Guest reviews for Maison Saint Charles by Hotel RL

Everyone (34) Couples (6) Family (8)
2
Family

The room was not kept up with. Bad paint job. Carpet needed vacuum. We paid extra money for parking and we even didn’t park at the hotel.

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Thank you for sharing your feedback with us, Anonymous. I am sorry you didn't end up parking your car with us after all, I wish you would have informed the front desk when you decided to park elsewhere.

5
Family

Great staff and awesome new Orleans vibe. Our stay there was great!!!

By on Jul 3, 2021

Review comment responded on Jul 4, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Jun 29, 2021

Review comment responded on Jul 10, 2021

Thank you for such a wonderful review! We hope to see you soon.

5
Friends

I liked everything

By on Jun 16, 2021

Review comment responded on Jun 18, 2021

We thank you for the review!

5
Friends

Liked everything

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Thanks for staying with us. We appreciate your feedback!

2
Partner Couples

This place was really affordable and in a good area, but our room smelled like mold and the bathroom was a disaster. The shower also leaked through the bathroom wall to the carpet and soaked one of our bags.

By on Mar 24, 2021

Review comment responded on Mar 26, 2021

Thank you for you're feedback. you're concerns will be addressed with our staff. we invite to please come back and stay with us!

5
Everyone

By on Mar 22, 2021

Review comment responded on Apr 3, 2021

We are so happy to know that we were able to accommodate your every need and make your stay as comfortable as possible. We work very hard to make sure each one of our guests feels at home, and we are so pleased to know that we did not disappoint. We look forward to hosting you again soon!

3
Everyone

By on Mar 23, 2020

Review comment responded on Mar 24, 2020

Thank you for rating the hotel. We would love to know more about your stay, and what we could have done to make your stay a 5 star rating!

4
Partner Couples Friends

This is a very clean, modern hotel disguised in a period facade. It is probably one of the most convenient locations in New Orleans. The St. Charles street car line stopped in front. You could even walk to all downtown attractions in less than 30 minutes.

By on Mar 18, 2020

Review comment responded on Mar 21, 2020

Dear valued guest, Thank you for taking the time to share your feedback in regards to your recent stay at our property. Your comments will serve as encouragement to our staff and to future guests. We hope the next time you are in New Orleans you will consider us for your lodging needs. Robin D. Lowery, Jr. Assistant General Manager

5
Everyone

I like how they look like apartments. Check is was very easy & the rooms were super clean.

By , from New Orleans on Mar 1, 2020

Review comment responded on Mar 2, 2020

WOW! Thank you for your great feedback it make us proud that we are meeting your expectations!

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