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Recent guest reviews

There was no maid service but the staff was very attentive and helpful.

Really enjoyed our stay We will definitely be back

Room 420 was terrible… smelled like smoke and this is supposed to be a non smoking property. Elevators were dirty. Staff initially said no other rooms available but fortunately was able to move me to a room that did not smell like smoke.

The Harrah's Buffet was NOT there anymore and it shows on Orbitz that it is. This was very disappointing. This is deceiving and misleading. This was a main reason we came to Harrah's to enjoy the buffet and to experience fresh Gulf seafood. Going to Harrah's inconvenienced my brother who has to use a cane to walk long distances for a meal. Therefore, it is NOT friendly for those with a handicap. I was not at all thrilled to see my brother to suffer and to experience this. More eating venues need to be built closer to the slots area for those with a disability.No one should have to go outside of the property for a good meal. Gordon Biersch was GREAT and accommodating, so was Manning's.More eating venues need to stay open later when late flight guests come to this property without inconveniencing the guests. ALL vending machines on ALL floors should be filled. I had to go to another floor to get a soft drink because our 4th floor Pepsi macine was SOLD OUT... VERY DISAPPOINTING.I, along with my brother will be going elsewhere in the future. And we used to live Harrah's.

Beautiful view and convenient location

What I did like was the staff. Informative, pleasant, and attentive. What I didnt like was the property condition. The rest rooms on the main lobby level were beat. Walls scuffed and dirty, floor and floor trim really dirty. Our room was fine (1007) but lighting in bathroom very dim, make-up mirror didnt work. (not a big deal but ...). We are on the 10th floor and the music from the courtyard between hotel and casino access was so loud until after 11:00.

It was nice 👌 Relaxing the view was great the staff were nice just overall stay was good 👍

Housekeeping did not vacuum our room on a daily basis.

The property felt like a traditional hotel and up to date at the same time. Front desk service was very responsive and helpful.

Cleanliness was an issue. No casual restaurant and no breakfast place Small gym It needs attention particularly at this price range. I will never stay here again nor recommend it

Good, clean, staff was kind. Enjoyable. Would stay again

No free wi fi......................................

Amazing customer service, great location, very clean.

Wonderful hotel and so convenient to all the sights of the French Quarter not to mention the great Casino!

The only bad was it cost $60 to park for less then 24 hrs

Poydras Street New Orleans LA

Hotel highlights

  • Onsite dining
  • Casino
  • Nightclub
  • Fitness center

Located in New Orleans Central Business District, Harrahs New Orleans Casino & Hotel is within a 5-minute walk of sights such as Harrah's New Orleans Casino and The Outlet Collection at Riverwalk. This 450-room, 4-star hotel welcomes guests with 5 restaurants, a casino, and a gym.


Dining

Enjoy dining at Ruths Chris, one of 5 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 450 rooms provide iPod docks, refrigerators, and free weekday newspapers. Guests can expect WiFi, wired Internet, and LCD TVs with pay movies. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards. Housekeeping is available once per stay.


Property features

At Harrahs New Orleans Casino & Hotel, guests enjoy a casino, a nightclub, and a gym. Valet parking is offered for USD 42 per day. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include WiFi in public areas, a 24-hour business center, and express check-out.

Room options

Premium Room, 2 Queen Beds, River View

2 Queen Beds | Sleeps 4

Premium Room, 1 King Bed, River View

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 4

Premium Room, 1 King Bed, City View

1 King Bed | Sleeps 4

Guest reviews for Harrahs New Orleans Casino & Hotel

Everyone (17) Business (4) Couples (15) Family (12) Friends (3) Other (2)
5
Partner Couples

There was no maid service but the staff was very attentive and helpful.

By on Oct 13, 2021

5
Family

Really enjoyed our stay We will definitely be back

By on Aug 9, 2021

2
Family

Room 420 was terrible… smelled like smoke and this is supposed to be a non smoking property. Elevators were dirty. Staff initially said no other rooms available but fortunately was able to move me to a room that did not smell like smoke.

By on Jul 24, 2021

3
Family

The Harrah's Buffet was NOT there anymore and it shows on Orbitz that it is. This was very disappointing. This is deceiving and misleading. This was a main reason we came to Harrah's to enjoy the buffet and to experience fresh Gulf seafood. Going to Harrah's inconvenienced my brother who has to use a cane to walk long distances for a meal. Therefore, it is NOT friendly for those with a handicap. I was not at all thrilled to see my brother to suffer and to experience this. More eating venues need to be built closer to the slots area for those with a disability.No one should have to go outside of the property for a good meal. Gordon Biersch was GREAT and accommodating, so was Manning's.More eating venues need to stay open later when late flight guests come to this property without inconveniencing the guests. ALL vending machines on ALL floors should be filled. I had to go to another floor to get a soft drink because our 4th floor Pepsi macine was SOLD OUT... VERY DISAPPOINTING.I, along with my brother will be going elsewhere in the future. And we used to live Harrah's.

By on Jul 17, 2021

5
Partner Couples

Beautiful view and convenient location

By on Jun 22, 2021

5
Everyone

By on May 13, 2021

2
Partner Couples Family

What I did like was the staff. Informative, pleasant, and attentive. What I didnt like was the property condition. The rest rooms on the main lobby level were beat. Walls scuffed and dirty, floor and floor trim really dirty. Our room was fine (1007) but lighting in bathroom very dim, make-up mirror didnt work. (not a big deal but ...). We are on the 10th floor and the music from the courtyard between hotel and casino access was so loud until after 11:00.

By on Apr 22, 2021

5
Partner Couples Family

It was nice 👌 Relaxing the view was great the staff were nice just overall stay was good 👍

By on Feb 2, 2021

5
Everyone

By on Sep 24, 2020

4
Family

Housekeeping did not vacuum our room on a daily basis.

By on Mar 6, 2020

Review comment responded on Mar 6, 2020

Hello, Thank you for sharing feedback about your recent visit to Harrah's New Orleans. This is certainly not how we intended for your visit to go. We would like to sincerely apologize for the lack of service you experienced while staying with us. We appreciate you bringing this matter to our attention and will addressing it with our service team. We hope that you will consider giving us another try in the future! Sincerely, The Total Service Team Harrah's New Orleans ES

Harrahs New Orleans Casino & Hotel

228 Poydras Street, New Orleans, LA 70130
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