Skip to main content
Beginning of main content

Recent guest reviews

There was no hot water!!!!!☹️

The property was clean, the staff were very accommodating and courteous

The hotel was close to the airport.

Unhelpful staff.

The beds were incredibly comfortable and the hotel was very clean!

They advertise a free airport shuttle. From the airport I called, and they told me the airport shuttle picks up from the rental car facility. No problem, there's a shuttle for that too. After I get there, there is no signage to the meeting place, but after several calls, they got me there. Inconvenient, but they were nice, so okay. The next morning at check out, when I asked at the front counter for where to meet the shuttle back, they insisted that there is no shuttle to the airport. Only after challenging this did he relent that they don't go to the airport because they go to the rental car facility. You advertise this as an airport shuttle, please don't get miffed when I call it one. Seriously, the trip from the airport to the hotel took far longer and was much harder than it needed to be, but I rate it higher because they were working with me. The trip back was very low effort and way faster, but less pleasant because it was required arguing about what is and is not an airport shuttle.

XxxxxxxxxxxxxxxxcccxxxxxcccccccccXxxxxxxxxxxxxxxxdddddddddddddddddd

The check in process was good. The front desk clerk was very friendly. However, the room was clean, but I had some concerns. Our bed sheets and pillows had some stains and there was hair all over the bathroom floor.

The walls are paper thin. You could here everything. Very noisy hotel. Also, they provide a shuttle service to the airport and the driver that took us to the airport was rude, lazy and had an overall bad attitude. Would not recommend or stay here again.

The staff are so nice very helpful. You have everything you suppose to have.

I have never been treated more rudely in my life of traveling for almost 50 years. I was denied the shuttle this morning because you have to reserve it and I asked the lady when the shuttle ran the night before and was told the wrong information. Again very rudely. And this morning the staff was also rude. This is the worst situation I’ve been in a 50 years of travel.

Close to airport, on call airport shuttle, full hot breakfast, comfortable, helpful staff

near airport; clean is why I liked it easy to get to as wll

Clean. Area was convenient . Noises from other rooms was a bit loud but all else was good

W Airline Dr Kenner LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Kenner - Louis Armstrong International Airport, Best Western Plus New Orleans Airport Hotel is within a 15-minute drive of popular attractions such as Destrehan Plantation and Clearview Mall. This 70-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

Best Western Plus New Orleans Airport Hotel's 70 soundproofed rooms provide MP3 docks, microwaves, and refrigerators. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free long-distance calls, and free local calls are also standard.


Property features

Built in 2016, the brand new Best Western Plus New Orleans Airport Hotel offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus New Orleans Airport Hotel

Everyone (40) Couples (6) Family (20)
2
Family

There was no hot water!!!!!☹️

By on Jul 18, 2021

Review comment responded on Jul 21, 2021

Thank you for choosing the Best Western Plus New Orleans Airport. We appreciate that you took the time to leave us a review. I apologize that we ran out of hot water. Our water tanks are doing their best trying to keep up sometimes it gets hard when we are sold out. Best regards,

5
Partner Couples

The property was clean, the staff were very accommodating and courteous

By on Jun 18, 2021

4
Family

The hotel was close to the airport.

By on May 26, 2021

3
Family

Unhelpful staff.

By on May 16, 2021

5
Everyone

The beds were incredibly comfortable and the hotel was very clean!

By on May 15, 2021

2
Everyone

They advertise a free airport shuttle. From the airport I called, and they told me the airport shuttle picks up from the rental car facility. No problem, there's a shuttle for that too. After I get there, there is no signage to the meeting place, but after several calls, they got me there. Inconvenient, but they were nice, so okay. The next morning at check out, when I asked at the front counter for where to meet the shuttle back, they insisted that there is no shuttle to the airport. Only after challenging this did he relent that they don't go to the airport because they go to the rental car facility. You advertise this as an airport shuttle, please don't get miffed when I call it one. Seriously, the trip from the airport to the hotel took far longer and was much harder than it needed to be, but I rate it higher because they were working with me. The trip back was very low effort and way faster, but less pleasant because it was required arguing about what is and is not an airport shuttle.

By on Mar 23, 2021

Review comment responded on Mar 26, 2021

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. We apologize for the shuttle inconvenience, we hope to offer direct transfer when demand returns to pre-covid level. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Safe travels

4
Everyone

XxxxxxxxxxxxxxxxcccxxxxxcccccccccXxxxxxxxxxxxxxxxdddddddddddddddddd

By on Mar 10, 2021

2
Everyone

By on Nov 21, 2020

4
Everyone

By on Oct 19, 2020

5
Everyone

By on Sep 18, 2020

Best Western Plus New Orleans Airport Hotel

189 W Airline Dr, Kenner, LA 70062
url importing http://sso-opn.orbitz.com/New-Orleans-Hotels-Best-Western-Plus-New-Orleans-Airport-Hotel.h16315492-p2.Hotel-Reviews
There was an error importing /New-Orleans-Hotels-Best-Western-Plus-New-Orleans-Airport-Hotel.h16315492-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/New-Orleans-Hotels-Best-Western-Plus-New-Orleans-Airport-Hotel.h16315492-p2.Hotel-Reviews

Frequently asked questions