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Recent guest reviews

Treadmill is not working. Lack of resources is available to support customer needs.Complete overhaul of the hotel is needed.

The room smelled. The continental breakfast was disgusting. Property was unkempt.

Hallways smelled like curry. Sheets very comfortable.

Hotel is old. No elevators. Room was clean and decent bed for one night.

The shower is wheelchair accessible, I'm not in a wheelchair, I should have been told that it was like that. Taking a shower is a total mess, After a shower I had to step in water of entire bathroom floor all of my stay. Not enough towels matts to help with all water on floor, No remote for TV was in room, I will never stay in a Clarion again.

i didn't like that when we artived in pur rokm it waz very cold

I’d describe this place as more of a dilapidated halfway house than a hotel! I had the most uncomfortable, horrific experience at this establishment and I fell for a “bait/switch” deal. Poor signage getting in. Old, musty building. Hallways dark and dank. Pool and Rec room are not centrally located - hard to find. And once found, the photos are a lie, as it’s small and sad looking. HVAC loud all nite. Refrigerator noisy, going on/off all nite. Toiletries poor, cheap quality. Walls are thin - heard couple next door all nite. It was a lousy, waste of of my time and MONEY. This place should not be on the radar at all.

The hotel was mostly clean, but had a very unmaintained feel as if the plan was to demolish and rebuild.

If you need to do any work whatsoever or plan on going online for that matter, forget about it. Sometimes you got one bar of internet, but usually it just did not work. Checked out early to find a place that could serve me. Breakfast was extremely weak in comparison to most hotels.

Room noises right by door way , I’m not satisfied at all, I deserve so kind of compensation!!!

clean hotel.. close to everything .\ staffs were very friendly

hotel man at the front desk was very good. And I liked the complimentary brakfast. Good hotel to stay at if you want to go to casino 10 minutes away. And have good prices on rooms

Would stay again. East ride to the ferry dock, friendly staff.

Our room wasn't ready when we checked in. Forty five minutes later we were able to enter. The place had very little ac going. It is exactly how it's rated low class

North Frontage Road New London CT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Clarion Inn New London - Mystic places you within a mile (2 km) of Lyman Allyn Art Museum and United States Coast Guard Academy. This 136-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 136 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Renovated in 2015, Clarion Inn New London - Mystic offers an indoor pool, free WiFi in public areas, and a conference center. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Double Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Room, 1 Double Bed, Non Smoking (Efficiency, Upgrade)

1 Double Bed | Sleeps 2

Guest reviews for Clarion Inn New London - Mystic

Everyone (19) Couples (6) Family (4) Friends (3) Other (1)
2
Everyone

By on Sep 12, 2020

Review comment responded on Sep 21, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

1
Friends

Treadmill is not working. Lack of resources is available to support customer needs.Complete overhaul of the hotel is needed.

By , from Ma, Pittsfield on Sep 8, 2020

Review comment responded on Sep 10, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

2
Everyone

The room smelled. The continental breakfast was disgusting. Property was unkempt.

By on Sep 30, 2019

Review comment responded on Sep 30, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

3
Everyone

Hallways smelled like curry. Sheets very comfortable.

By on Sep 2, 2019

Review comment responded on Sep 4, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

3
Everyone

Hotel is old. No elevators. Room was clean and decent bed for one night.

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

1
Friends

The shower is wheelchair accessible, I'm not in a wheelchair, I should have been told that it was like that. Taking a shower is a total mess, After a shower I had to step in water of entire bathroom floor all of my stay. Not enough towels matts to help with all water on floor, No remote for TV was in room, I will never stay in a Clarion again.

By on Jul 22, 2019

Review comment responded on Jul 23, 2019

Thanks for the review and the feedback. We're sorry you had a less than stellar experience, and we hope you'll give us another chance to make it right.

5
Everyone

By on May 1, 2019

2
Everyone

By on Apr 8, 2019

Review comment responded on Apr 30, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on Mar 17, 2019

Review comment responded on Apr 30, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Partner Couples

i didn't like that when we artived in pur rokm it waz very cold

By , from Colebrook NH on Mar 4, 2019

Review comment responded on Mar 16, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Clarion Inn New London - Mystic

269 North Frontage Road, New London, CT 06320
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