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Recent guest reviews

The staff was PHENOMENAL! Naomi and Uriah (SipSip), Bernard with security, everyone was friendly and wanted to make sure guests were having a pleasant adventure. The only downfall, as there is everywhere, was not all amenities are open due to staffing issues.

The cove is absolutely beautiful! The room and amenities are just spectacular. It is truly paradise!

The Cove is certainly a step up from the Royal Towers where we stayed previously. Great decor. Large, well appointed room. Bed was a little on softer side.

loved the pool

Property is very large. Signage is very poor. Our room television was broken, one sink in the bathroom had a stopper that was broken. Some restaurants were closed while others were open. Using Covid as an excuse for the water park to have activities open on select days made no sense. Very difficult to get acclimated. Some days there was an activity sheet available if we asked for it. Other days not. Didn’t seem there was enough staff on the grounds. Food was overpriced.

Wonderful Resort , Very well Staffed , Food was delicious

Let me start by saying I'm not complaining about the price or beauty of the Cove. I visit my share of countries and islands. I always try to stay at a 4 or 5 star resort for safety and quality. I'm on my 8th day of a 9 day vacation. We have interacted with 100s of staff members. I can count in one hand the number of staff members that actually went out of their way or were personable. I'm not talking about the occasional goodmorning or hi. I'm speaking of servers, pool attendants, store personnel and front desk personnel. The staff would rather speak among them selves in groups as if they were on vacation, instead of servicing their guests. When you ask them a question or try to place an order they seemed bothered. My mini bar didnt work the first day, so I said something when they were in the room. He asked me to call downstairs and ask for a small fridge in the meantime. They promptly brought it up. A few days later I check my billing and I they charged me twice $201 for a tiny 2 ft fridge. I went downstairs to them what happened and he said they would look into it. I told him they can take it back. They fixed the mini bar the following day and to remove those charges. Tha was 4 days ago and its still there and bill still the same. Bottom line if I'm spending this type of money (which is fine) I expect some sort of attention given and level of service. I will return to the Bahamas, but not Atlantis. Can get better value and service elsewhere.

Some of the staff were very friendly but a good portion of them came off cold and emotionless. The overall communication about activity start times and locations could be vastly better too. The tv in the room showed only 1 time slot for many activities when there were actually several available times throughout the day and when we called to make a reservation for kayaking with the dolphins at Dolphin Cay, the attendant on the phone gave us the start time and duration for another activity.

THE CONCIERGE WOULD NOT TAKE MONEY FOR STAMPS AND MAIL POSTCARDS HOME... more concerned with all 3 talking helping no one on way out to airport. We had no time! The cab driver when we 1st got dropped at Royal staying at cove we were told $40 to take us and luggage when it should have been done free. We were taken advantage of.

The resort was beautiful however the food was ridiculously expensive.

As advertised! 5th time to the Bahamas, second at the Atlantis, but the first time at the Cove. Will be our permanent location for our next trip.

It’s one of the best places for family and adults.

I have never stayed at a place that looked exactly like all of the pictures. Location was great - walk to marina where excursions left from. Close to downtown. Beds /linens very comfortable. Property all around was 5 star. Staff not warm and friendly but very helpful and professional.

The Cove has always been an adult pool area, as a result the hotel had less children. We are all adults with no small children traveling with us, so that is why we pay more and chose the Cove. There are many other parts of the resort that are kid friendly. That has all changed, even for the cabanas. Also, we ate at Nobo and we (6) all agree we will never go ther again. One of us did not get his food for at least 30/45 minutes after ours. The tempora was soggy, service poor and the manager could care less, when our friend went looking for him. The only good part was the sushi. We expect to pay higher prices for everything but want it to be Ediable. This was our 5th or 6th time there and we have decided we will not be returning.

Paradise Beach Drive Paradise Island New Providence

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina
  • Spa

Located within a 5-minute walk of Cabbage Beach, The Cove at Atlantis is within a 15-minute stroll of Paradise Lagoon Beach North. This 600-room, 5-star resort welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.


Dining

There are ample dining options with 3 onsite restaurants, including Fish by José Andrés, which specializes in seafood. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 600 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.


Property features

The Cove at Atlantis features a private beach, a marina, and a full-service spa. Valet parking is available for USD 18 per night, and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a casino, a free water park, and a nightclub.

Room options

1 Bedroom Sapphire

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Indigo Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Ocean Suite - 2 Queen Beds - Guaranteed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Ocean Suite

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for The Cove at Atlantis

Everyone (38) Couples (7) Family (10)
5
Everyone

The staff was PHENOMENAL! Naomi and Uriah (SipSip), Bernard with security, everyone was friendly and wanted to make sure guests were having a pleasant adventure. The only downfall, as there is everywhere, was not all amenities are open due to staffing issues.

By on Jul 23, 2021

Review comment responded on Jul 23, 2021

Thank you for staying with us at the Atlantis. We so are happy to hear that you had an amazing stay with us. We pride ourselves in offering a uniquely Bahamian experience with warm hospitality and great amenities. Thank you for your feedback and we hope to welcome you back to paradise again soon.

2
Partner Couples

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Dear Valued Guest, Thank you for vacationing with us and for your feedback. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon!

5
Partner Couples

The cove is absolutely beautiful! The room and amenities are just spectacular. It is truly paradise!

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

We are happy to hear that you and your family had an amazing stay at Atlantis. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone! We hope to welcome you back to paradise again soon

3
Everyone

By on Jun 25, 2021

Review comment responded on Jul 5, 2021

Dear Valued Guest, Thank you for vacationing with us and for your feedback. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon!

5
Family

The Cove is certainly a step up from the Royal Towers where we stayed previously. Great decor. Large, well appointed room. Bed was a little on softer side.

By on May 27, 2021

Review comment responded on May 27, 2021

Dear Valued Guest, Thank you for vacationing with us at the Cove at Atlantis. We are happy to hear that you enjoyed your time with us and that you will be returning. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon

4
Friends

loved the pool

By on May 24, 2021

Review comment responded on May 25, 2021

Dear Guest, Thank you so much for staying with us at the Atlantis and for this rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

3
Friends

Property is very large. Signage is very poor. Our room television was broken, one sink in the bathroom had a stopper that was broken. Some restaurants were closed while others were open. Using Covid as an excuse for the water park to have activities open on select days made no sense. Very difficult to get acclimated. Some days there was an activity sheet available if we asked for it. Other days not. Didn’t seem there was enough staff on the grounds. Food was overpriced.

By on May 8, 2021

Review comment responded on May 8, 2021

Dear Valued Guest, Thank you for staying with us at the Atlantis. We are disappointed to hear about your experience. Your feedback will be shared with our management team as it gives us the opportunity to grow and improve. We sincerely apologize for this experience and truly hope that we will have the honor of welcoming you back to paradise again.

5
Everyone

By on Apr 18, 2021

Review comment responded on Apr 28, 2021

Thank you for staying with us at the Atlantis. We are happy to see that you had a five star experience and can't wait to welcome you back to paradise soon.

5
Partner Couples

Wonderful Resort , Very well Staffed , Food was delicious

By on Feb 6, 2020

Review comment responded on Feb 6, 2020

Thank you for staying at The Cove. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team

1
Partner Couples

Let me start by saying I'm not complaining about the price or beauty of the Cove. I visit my share of countries and islands. I always try to stay at a 4 or 5 star resort for safety and quality. I'm on my 8th day of a 9 day vacation. We have interacted with 100s of staff members. I can count in one hand the number of staff members that actually went out of their way or were personable. I'm not talking about the occasional goodmorning or hi. I'm speaking of servers, pool attendants, store personnel and front desk personnel. The staff would rather speak among them selves in groups as if they were on vacation, instead of servicing their guests. When you ask them a question or try to place an order they seemed bothered. My mini bar didnt work the first day, so I said something when they were in the room. He asked me to call downstairs and ask for a small fridge in the meantime. They promptly brought it up. A few days later I check my billing and I they charged me twice $201 for a tiny 2 ft fridge. I went downstairs to them what happened and he said they would look into it. I told him they can take it back. They fixed the mini bar the following day and to remove those charges. Tha was 4 days ago and its still there and bill still the same. Bottom line if I'm spending this type of money (which is fine) I expect some sort of attention given and level of service. I will return to the Bahamas, but not Atlantis. Can get better value and service elsewhere.

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Thank you for spending your vacation at The Cove. We are disappointed to hear about your overall experience. We want each guest of The Cove to have a five-star stay and will take these concerns into review in order to improve guest satisfaction. - The Cove Atlantis Management Team

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