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Recent guest reviews

Nice hotel, very poor restaurant. Poor menu options and too expensive. Nice people. I stayed in this hotel many times before covid. They had better food and better services. Now, after 9 pm there is no room service. There are no vending machines. Most people arrive with late flights. Good luck, Charlie!

Very customer friendly service and attention given to all guests. That’s the best part!

The excellent rating I give to this hotel is in comparison to the similar hotels in the area. It is my 3rd coming back to the same place as it is the best value for the money.

Location does not look safe but is close to city center. Security is good. Rooms are clean but very small. Lounge restaurant is just OK but not great. A dinner including soft drinks is around $18 before tips. For the same price in US you get way more value. Breakfast is just ok. Lunch buffet is not attractive: it looks like the leftovers from breakfast. This is my 2nd long stay at this hotel and I will still come back here! You may ask me why? Because the price is reasonable compared with other places of the same category and the people, including the general manager, are very kind! And there is also a very nice rooftop heated pool (lukewarm only) and a pretty good smaller restaurant with a great city view. One more thing: don't look for a whirlpool hot tub when they say they got a spa. For them, spa is a massage center.

The property was nice and clean. What rubbed me the wrong way, was being charged for a guest visiting after 6pm. $50USD! AND thats regardless if the guest stays over night or for a few hours. The only way not to be charged, is if you and your guest stay in the lobby OR if they come before 6pm. That was HIGHLY irritating. Ive stayed at numerous Best Westens across the globe, and NEVER encountered such a "rule". Even the reason for it made no sense at all.

The hotel was very clean, including the rooms. It was a fairly quiet street of town even though it was busy especially in the mornings. The restaurant was excellent, and using the travel agency available at the lobby for a day tour worked well for us.

Clean, secure, friendly hotel in downtown Nairobi. Security is reassuring, food is excellent, and staff very friendly and helpful. Nice facilities

The staff at the hotel made our stay the best, Especially Phoebe, Damaris, Slessor, Washington and Benson.

This hotel is 3-star western style hotel. The food was good and the rooms were cleaned and comfortable. There is a bit of wear of the hotel, but it was better than many other most-expensive hotels we stayed at; thus for us it was good relative value.

Very good hotel. Service was outstand. Employees very friendly and knowledgeable as well as helpful. Price was very good as well as the location. The hotel drivers were super good. Overall a very pleasant experience for my first time in Nairobi.

One of the few, if not only, hotels in Nairobi that permit 3 adults in a single room, which creates a unique value proposition. Leadership provided by new Executive Director put in place two years ago is seen in staff quality and facility maintenance. Highly recommend.

This hotel was my oasis from the city of Nairobi. It is a modern hotel with western amenities, free breakfast bar, and security. I only stayed 2 nights, and they were separated by 4 days, yet the staff remembered my name. They accommodated my every need, including allowing me to come back in to rest and use the wifi on a night I wasn't even staying there. They also have an in-house safari company that can take you places, sometimes even on short notice. I would definitely recommend this hotel to anyone looking for a secure place without a high pricetag.

I thoroughly enjoyed my one night stay. Staff were nice and room was decent and neat. For the price, it was a good deal.

I spent two nights and room was very nice, clean and comfortable. Stuff is very friendly and helpful.

6 Murang'a Road, Off Moi Avenue Nairobi

Hotel highlights

  • Free buffet breakfast
  • Free wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Nairobi Central Business District within a 5-minute walk of University of Nairobi, Best Western Plus Meridian Hotel is within a 15-minute stroll of Jeevanjee Gardens. This 128-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free self parking, and a gym.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

Best Western Plus Meridian Hotel's 128 soundproofed rooms provide minibars, coffee makers, and free bottled water. Guests can expect free wired Internet and 32-inch flat-screen TVs with satellite channels. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Safes, desks, and wardrobes or closets are also available.


Property features

Guests of Best Western Plus Meridian Hotel have access to an outdoor pool, a gym, and a steam room. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 5000 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a rooftop terrace, a conference center, and a business center.

Room options

Standard Room, 1 Twin Bed, Non Smoking

1 Twin Bed | Sleeps 1

Suite, 1 King Bed, Non Smoking, Kitchenette

1 King Bed | Sleeps 2

Family Suite, 2 Twin Beds, Non Smoking (Third bed is Single Bed)

2 Twin Beds | Sleeps 3

Standard Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Guest reviews for Best Western Plus Meridian Hotel

Everyone (11) Family (2)
4
Everyone

Nice hotel, very poor restaurant. Poor menu options and too expensive. Nice people. I stayed in this hotel many times before covid. They had better food and better services. Now, after 9 pm there is no room service. There are no vending machines. Most people arrive with late flights. Good luck, Charlie!

By , from Atlanta, Georgia on Oct 18, 2020

Review comment responded on Oct 22, 2020

Dear Valued Guest, Greetings! Thank you for taking the time to review about your stay at the Best Western Plus Meridian Hotel. We have noted your feedback very positively and is shared with the concerned department in order to take corrective measures. We empathize for the inconvenience that has caused you, please do accept my sincere apology on behalf of entire team. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

4
Business Business

Very customer friendly service and attention given to all guests. That’s the best part!

By , from Dar es Salaam on Mar 5, 2020

Review comment responded on Mar 5, 2020

Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

5
Friends

The excellent rating I give to this hotel is in comparison to the similar hotels in the area. It is my 3rd coming back to the same place as it is the best value for the money.

By , from Atlanta on Jan 31, 2020

Review comment responded on Jan 31, 2020

Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus. Meridian Hotel.

4
Everyone

Location does not look safe but is close to city center. Security is good. Rooms are clean but very small. Lounge restaurant is just OK but not great. A dinner including soft drinks is around $18 before tips. For the same price in US you get way more value. Breakfast is just ok. Lunch buffet is not attractive: it looks like the leftovers from breakfast. This is my 2nd long stay at this hotel and I will still come back here! You may ask me why? Because the price is reasonable compared with other places of the same category and the people, including the general manager, are very kind! And there is also a very nice rooftop heated pool (lukewarm only) and a pretty good smaller restaurant with a great city view. One more thing: don't look for a whirlpool hot tub when they say they got a spa. For them, spa is a massage center.

By , from Atlanta, GA on Oct 8, 2019

Review comment responded on Oct 10, 2019

Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

2
Family

The property was nice and clean. What rubbed me the wrong way, was being charged for a guest visiting after 6pm. $50USD! AND thats regardless if the guest stays over night or for a few hours. The only way not to be charged, is if you and your guest stay in the lobby OR if they come before 6pm. That was HIGHLY irritating. Ive stayed at numerous Best Westens across the globe, and NEVER encountered such a "rule". Even the reason for it made no sense at all.

By on Oct 4, 2019

Review comment responded on Oct 5, 2019

Dear Valued Guest, Greetings! Thank you for taking the time to review about your stay at the Best Western Plus Meridian Hotel. We are an ISO certified hotel and we take care our guest feedback very seriously. However,I would like to mentioned that we do charge for the extra guest as per the policy which was explained to you upon check in and you approved. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

5
Family

The hotel was very clean, including the rooms. It was a fairly quiet street of town even though it was busy especially in the mornings. The restaurant was excellent, and using the travel agency available at the lobby for a day tour worked well for us.

By on Aug 23, 2019

Review comment responded on Aug 24, 2019

Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

4
Everyone

By on Aug 2, 2019

Review comment responded on Aug 2, 2019

Dear Valued Guest! Greetings! Thank you for writing this review over this platform, we are glad that you had a wonderful stay with us. Thank you for your words of encouragement, my sincere efforts will go with my team to provide a high level of comfort to our guests. We look forward to seeing you in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel.

5

conveniently located and excellent staff

Everyone

Clean, secure, friendly hotel in downtown Nairobi. Security is reassuring, food is excellent, and staff very friendly and helpful. Nice facilities

By on Sep 4, 2018

Review comment responded on Sep 8, 2018

Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel

5

close to university of nairobi

Everyone

The staff at the hotel made our stay the best, Especially Phoebe, Damaris, Slessor, Washington and Benson.

By , from west palm beach Florida on Aug 15, 2018

Review comment responded on Sep 3, 2018

Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team Best Western Plus Meridian Hotel

3

one of the best budget-friendly lodging we stayed

Everyone

This hotel is 3-star western style hotel. The food was good and the rooms were cleaned and comfortable. There is a bit of wear of the hotel, but it was better than many other most-expensive hotels we stayed at; thus for us it was good relative value.

By , from USA on Dec 10, 2017

Review comment responded on Dec 21, 2017

Dear Mari, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our roof top terrace and great food. We always believe in value for money. I have noted your comments about the smell in the room and I have escalated the issue to my housekeeping team. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

Best Western Plus Meridian Hotel

6 Murang'a Road, Off Moi Avenue, Nairobi, 00100
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