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Recent guest reviews

Our stay at this resort was not the getaway we had hoped for. We had no WiFi. When management was informed, they reset the modem. When that resulted in no improvement we were told that they would contact IT to see what can be done about it. We asked why we were relegated to the Crofts rooms because they were far removed from the main resort and we knew that the WiFi worked in those buildings. We came to check out the place a week before our stay and they told us that guests with pets stay in Building 2 (which is in the main resort area in close safe walking distance to the resort amenities). When we asked to be moved we were told that there were no other rooms. The only lock on the door was a keyed deadbolt (the magnetic key card apparatus was gutted from the door). We had to go back to the front desk to get the magnetic key card for the ice room. They said that this would work for the ice room and the pool. It did not work for the ice room. We didn't want the added disappointment of trying the key for the pool, so we never used it there. The backyard for the room was a shared backyard presumably for pets to roam. The fence was good, but the grass was dead or weeds and I picked up 3 bags of dog poop in just the area directly behind our room. before I even let our dog out the first time. The building looked like the roof was about to cave in (apparently it did over a couple of rooms)

This hotel is dated. The pictures make it look all that, but it's definitely not worth the price we paid. This is like an upscale motel. The cleanliness of the hotel is in question. There was an unidentified white substance smeared on the couch and a few droplets on the decorative pillow so we were afraid to use it. I also noticed a white substance smeared on the carpet by the bed. (Room 121) No one came to clean our room while we were out for the day even though we had the "clean room" sign posted. We were hoping for garbage removal and more towels... btw are really old and dingy. The fire place is real and the small duraflame log doesn't heat up the room and you are not allowed to have the heater running so if you choose to use the fireplace you will freeze... its just for looks I guess. I think the best part about this hotel was the staff, they were super friendly and the tesla charger which was a major factor for our stay. I wont stay here again.

Clean spacious rooms recently updated. Peaceful environment. Huge heated pool and spa.

Spacious room and in good condition. No bathub in my unit. Convenient location close to restaurants and to skiing areas.

Beautiful. Wish we had more time. We had a really nice breakfast there and enjoy the pool. We also left the fireplace in the room

Great stay during Memorial Day Weekend Pool, golf, volleyball, tennis Great food at the golf course

The property is not mind blowing. It feels like you're in an apartment complex. The outdoor heated pool and hot tub are the best part. A close second was the breakfast.

Great potential resort that needs management to focus on the basic. Having one person during busy weekend to handle free breakfast is not ideal and pressure washing on all signs would do wonder. You can't have staff so overworked that no one is at the front desks... would not come back for almost $200 a night

Had to wait forever to check in while lady spoke forever to a guest making reservations on the phone. Other wise okay stay

We enjoyed this very comfortable and well appointed resort. Wish we had more time to enjoy all it has to offer. Next time we will stay longer. Having the best restaurant in town right in the resort was especially convenient and the complementary breakfast was excellent.

Beautiful location, great service, high Standart of room and service, I absolutely recommend

There were no washcloths in the bathroom and limited towels. There was no Ice in the machine and even though we were told it would be brought to us it never was. Ordered drinks at breakfast and they never came. It took the couple I was traveling with three attempts to get a room even though they had a reservation. They were assigned a room and then were told it was taken, this happened twice while they were standing at the check-in desk. The employees behind the desk were very unprofessional to say the least. There was no screen door on their room and the fireplace didn't seem to draw even though they were told the flu was open. A nice resort but for the price I expected first rate.

E Fairway Ave Welches OR

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

BW Premier Collection Mt Hood Oregon Resort places you next to Cascade Range and within a 10-minute walk of Salmon River. This 157-room, 3.5-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and 2 restaurants.


Dining

Enjoy the pool views at Altitude, one of 2 onsite restaurants. You can sip a beverage at the coffee shop/café. Full breakfast is offered for a fee each morning from 7 AM to 11:00 AM.


Rooms

All of BW Premier Collection Mt Hood Oregon Resort's 157 air-conditioned rooms provide balconies or patios, iPod docks, and microwaves. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, coffee makers, and free weekday newspapers.


Property features

Guests of BW Premier Collection Mt Hood Oregon Resort have access to a golf course, a full-service spa, and an outdoor pool. There's free parking and an area shuttle for a fee. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a gym, a sauna, and outdoor tennis courts.

Room options

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Villa, Multiple Beds, Non Smoking

1 King Bed and 2 Queen Beds | Sleeps 6

Guest reviews for BW Premier Collection Mt Hood Oregon Resort

Everyone (12) Couples (2) Family (2)
1
Family

Our stay at this resort was not the getaway we had hoped for. We had no WiFi. When management was informed, they reset the modem. When that resulted in no improvement we were told that they would contact IT to see what can be done about it. We asked why we were relegated to the Crofts rooms because they were far removed from the main resort and we knew that the WiFi worked in those buildings. We came to check out the place a week before our stay and they told us that guests with pets stay in Building 2 (which is in the main resort area in close safe walking distance to the resort amenities). When we asked to be moved we were told that there were no other rooms. The only lock on the door was a keyed deadbolt (the magnetic key card apparatus was gutted from the door). We had to go back to the front desk to get the magnetic key card for the ice room. They said that this would work for the ice room and the pool. It did not work for the ice room. We didn't want the added disappointment of trying the key for the pool, so we never used it there. The backyard for the room was a shared backyard presumably for pets to roam. The fence was good, but the grass was dead or weeds and I picked up 3 bags of dog poop in just the area directly behind our room. before I even let our dog out the first time. The building looked like the roof was about to cave in (apparently it did over a couple of rooms)

By on Jul 6, 2021

Review comment responded on Aug 3, 2021

Thank you for your review. We have placed boosters for the WIFI in the croft rooms. The service is 100% now. We look forward to renovating the building and invite you to come stay with us again.

3
Partner Couples

This hotel is dated. The pictures make it look all that, but it's definitely not worth the price we paid. This is like an upscale motel. The cleanliness of the hotel is in question. There was an unidentified white substance smeared on the couch and a few droplets on the decorative pillow so we were afraid to use it. I also noticed a white substance smeared on the carpet by the bed. (Room 121) No one came to clean our room while we were out for the day even though we had the "clean room" sign posted. We were hoping for garbage removal and more towels... btw are really old and dingy. The fire place is real and the small duraflame log doesn't heat up the room and you are not allowed to have the heater running so if you choose to use the fireplace you will freeze... its just for looks I guess. I think the best part about this hotel was the staff, they were super friendly and the tesla charger which was a major factor for our stay. I wont stay here again.

By on Mar 23, 2021

Review comment responded on Mar 24, 2021

Hello, I am sorry that you were unhappy with your stay. Unfortunately due to Covid-19, we are unable to do stayover service. Covid-19 has definitely changed a lot of normal hotel services. We have put into place some new plans in order to make sure our guests are safe and happy. Please feel free to contact the resort and ask for me, and we can talk more about your stay. We would love to work with you. I am please to hear that you had a great experience with our staff! We hope to hear from you soon.

5
Everyone

By on Mar 14, 2021

Review comment responded on Mar 31, 2021

Thank you!

5
Everyone

By on Mar 7, 2020

5
Family

Clean spacious rooms recently updated. Peaceful environment. Huge heated pool and spa.

By on Dec 22, 2019

3
Everyone

By on Sep 1, 2019

Review comment responded on Sep 9, 2019

Thank you for feedback. We hope you stay again soon. Thank you,

4
Everyone

By on Jun 2, 2019

Review comment responded on Jun 5, 2019

Thank you so much for your great review - we look forward to seeing you again and making you even happier!

4
Partner Couples

Spacious room and in good condition. No bathub in my unit. Convenient location close to restaurants and to skiing areas.

By on Mar 5, 2019

Review comment responded on Mar 5, 2019

Thank you for your feedback. We are glad to hear you enjoyed your stay with us. We look forward to your future visit. Have a good day!

5
Everyone

Beautiful. Wish we had more time. We had a really nice breakfast there and enjoy the pool. We also left the fireplace in the room

By , from Los Angeles on Jul 24, 2018

Review comment responded on Jul 24, 2018

Thank you for staying with us. We are pleased to hear that you had such a wonderful time and we look forward to seeing you sometime again!

5
Everyone

Great stay during Memorial Day Weekend Pool, golf, volleyball, tennis Great food at the golf course

By on May 30, 2018

Review comment responded on Jun 1, 2018

Thank you. Please come visit us again soon.

BW Premier Collection Mt Hood Oregon Resort

68010 E Fairway Ave, Welches, OR 97067
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