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Recent guest reviews

Service and checking was terrible

Property was nice and clean. Building 2 looks a lot more older then building 4 which is preferred.

I loved that all of the staff were friendly and seemed really happy to be doing their job. The rooms were beautiful with everything we needed. The hotel also was really good with covid precautions and sanitation. I was impressed.

Food and beverage staff were very good, entertainment was also good. The check in process is the worst I've ever experienced, which is not helped by the unhelpful and callous front desk staff.

The location of the property is beautiful. Many restaurants to choose from. Some things that could be improved on are the following: when celebrating a special occasion ex: bday have a cake and candle available for travelers; provide more towels in the room; have some music/DJ by the main pool area.

STAFFS STAFFS STAFFS. The employees at this Resort go above and beyond to make sure you’re well taken care of. I wish I could name everyone but I can’t and I just want to say thank you to Anthony’s tour’s he done everything right for me and my family. 1 (876) 565-3658 You can reach Anthony at this number for a great experience

The beaches were beautiful, clean and lots of seating.

Was totally embarrassed by security and front desk staff and this checking took more than a hour. Partly my fault as i picked up someone on the way to the hotel who i brought something for from a relAtive. Not only did i have to pay for the person to enter the premises for a full day pass when the person was spending two hours. In addition the culture of gossip and casting judgement created a very uncomfortable experience for the duration of my stay resulting in my opting to stay inside the room and did not even go out to enjoy the facilities. Front desk experience killed my vibe and i couldnt build it up back

I love the staff! So friendly and always smiling! They are always on top of helping you when you need, and they truly always make you feel like your at home!!

We liked the resort but our room was ok. You can tell that it hadn’t been occupied in awhile bc it was stuffy and very dusty. We didn’t like that we were led that we were getting a lot of perks but it ended up being a telemarketer scheme to buy into the resort which took two hours out of our anniversary day. We didn’t have a chance to do an excursion due to that.

I LOVED the staff...wonderful...the restaurants werent my favourite especially room service food it made my boyfriend sick every time..2x. The BEST was the Jerk Chicken cart and the fresh grilled burgers and THEM CHIPS!!!!...and Alvin and Colin were the BEST!!!!!...We wilk be back gor sure..this will be OUR place to be together.

Menu was very limited. One of the restaurants was closed for renovations but this was not communicated to guests. Other restaurants seem to always not have items on the menu.

The hotel moto is “unlimited luxury” and that’s exactly what they offer: 24 hour room service, top shelf liquor, and excellent dining at no extra charge.

Lot 59A Freeport Montego Bay Saint James

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Montego Bay Cruise Ship Terminal is within 2 miles (3 km) of Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive while other popular attractions such as Montego Bay Marine Park are within 3 miles (5 km). This 350-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Enjoy dining at Seaside Grill, one of 9 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 350 individually decorated accommodations feature balconies and afford space to spread out with a separate bedroom and sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, MP3 docks, and coffee makers are also standard.


Property features

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only resort include a casino, a nightclub, and a gym.

Room options

Preferred Club Junior Suite Ocean View Swim-Out King

1 King Bed | Sleeps 3

Preferred Club Junior Suite Ocean View King

1 King Bed | Sleeps 3

Preferred Club Junior Suite Ocean View Double

2 Double Beds | Sleeps 3

Preferred Club Junior Suite Ocean View Swim-Out Double

2 Double Beds | Sleeps 3

Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Everyone (39) Couples (39) Family (6) Friends (5) Other (1)
3
Friends

Service and checking was terrible

By on Nov 18, 2021

Review comment responded on Nov 19, 2021

Hello Kirk: We are sorry to hear that the check-in experience was not great for you. Our team has been advised of your sentiments and will continue to prioritize efforts to improve in this regard. I do hope that you enjoyed other aspects of the vacation experience and hope that you will consider our resort for your next visit to Montego Bay. Best Regards, Christina Smith

4
Friends

Property was nice and clean. Building 2 looks a lot more older then building 4 which is preferred.

By , from Olathe on Oct 10, 2021

Review comment responded on Oct 13, 2021

Dear Elizabeth: Thank you for sharing your kind comments about the resort. We are happy that you had a good stay overall and hope to be your destination of choice for your next vacation. Kind regards, Christina Smith

5
Partner Couples

I loved that all of the staff were friendly and seemed really happy to be doing their job. The rooms were beautiful with everything we needed. The hotel also was really good with covid precautions and sanitation. I was impressed.

By on Aug 12, 2021

Review comment responded on Aug 30, 2021

Dear Valued Guest, Thank you so much for choosing Secrets St. James as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and are thrilled to hear that the resort has achieved that for you. It was a pleasure hosting you and we eagerly look forward to welcoming you home again. Kind regards, Lauretta Blackburn

3
Family

Food and beverage staff were very good, entertainment was also good. The check in process is the worst I've ever experienced, which is not helped by the unhelpful and callous front desk staff.

By on Aug 11, 2021

Review comment responded on Aug 30, 2021

Dear Valued Guest, Thank you for sharing your feedback with us. The resort truly appreciates your kind comments about our restaurant staff and our entertainment. I have made notes of your comments regarding your experience at the front desk and have shared it with the relevant department heads to ensure the necessary corrective actions are taken. We do hope that you may consider giving us another opportunity for a more positive experience at our resort. Kind regards, Lauretta Blackburn

4
Partner Couples

The location of the property is beautiful. Many restaurants to choose from. Some things that could be improved on are the following: when celebrating a special occasion ex: bday have a cake and candle available for travelers; provide more towels in the room; have some music/DJ by the main pool area.

By on Jul 22, 2021

Review comment responded on Jul 23, 2021

Dear Valued Guest, Thank you so much for choosing Secrets St. James as your holiday destination and for sharing your feedback with us. We always endeavor to create memorable experiences for our guests and will use your comments to further enhance our offerings. It was a pleasure hosting you and thank you again for your valuable feedback. Best Regards,

5
Family

STAFFS STAFFS STAFFS. The employees at this Resort go above and beyond to make sure you’re well taken care of. I wish I could name everyone but I can’t and I just want to say thank you to Anthony’s tour’s he done everything right for me and my family. 1 (876) 565-3658 You can reach Anthony at this number for a great experience

By on Mar 15, 2021

Review comment responded on Mar 25, 2021

Dear Valued Guest: Thank you for choosing Secrets St. James for your haven of relaxation and for sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Secrets St. James will certainly ensure that these are well maintained and constantly improved. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon. Kind Regards,

1
Everyone

By on Jan 2, 2020

Review comment responded on Jan 8, 2020

Dear Guest: Your rating shows that your experience was not the best and we regret that this was so. It would have been lovely to know what the challenges were so they could be fixed. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. Best regards, Christina Smith

4
Everyone

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Dear Guest: Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon. Regards, Jeffery Wallace

4
Friends

The beaches were beautiful, clean and lots of seating.

By on Oct 22, 2019

5
Everyone

By on Oct 20, 2019

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Lot 59A Freeport, Montego Bay, Saint James
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