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Recent guest reviews

The resort was really nice and very clean. I don’t feel like the customer service was good and the food was horrible .

The food was mediocre but the steakhouse was amazing. Most of the staff was okay but there were a sprinkle that was rude.

No dislike about the property

My stay at Reggae was only okay because the food wasn’t my speed and neither were the drinks. The food tastes extremely processed. It’s like your eating at Golden Coral. The alcohol was also bottom shelf which I don’t drink so yeah, it was a waste for me to have all inclusive because I ate fruit every day for breakfast.

I’ve been to 20 countries and seven continents This resort is by far the worst I have ever been to in my life During check-in the staff is just rude and disrespectful I asked if I can upgrade my room to Oceanview I was told there wasn’t no more rooms available then the couple after me was able to get an ocean view room Because the receptionist knew tha couple which is unfair she gave them a upgraded room for free when I was willing to pay for it there’s no room service in the whole resort don’t get hungry after dinner because u will starve they give you tuna sandwiches and ham and cheese sandwiches on hard bread the microwave didn’t work so that makes it one microwave in the whole facility there’s only one elevator in the facility so let’s hope your room is not on the opposite side of the elevator because there’s a lot of walking The only thing good about this place is the food in the entertainment everything else sucks I will never come back here nor will I recommend this hotel to anybody

How open it was and how you can see many views at the same time.

It was great. The crew were on point and also helpful with everything. Food was more on the bland size which is understandable taking in account the amount of guest they have to feed. lol

Staff was amazing!

BIG UP —Stanton and Theresa my favorite bartenders who know how to make drinks rather than kool-aid ones. The food is not good at all. It’s the same thing everyday and one of the days I saw a roach in one of the unused stations. The evenings when the restaurants or buffet are closed they have sandwiches which go very quickly especially since they have curfew and you have to chill on the property. The night servants are very rude. This is my second time staying at a Rui and it will be my last.

The resort was nice the food was disappointing

I wish there was better food options, other than that had a great experience

I loved the way the staff treated us and the cleanliness of the hotel. However, I was not a fan of the food. I wish there was much more variety.

The housekeeping staff was really rude and there were days we didn’t get face towels until after 5pm.

The property has potential as far as venue and decor, but customer service was deplorable. They treated my Jamaican native guest with no respect. The manager had a non chalant and callous attitude. I had to call to get my room cleaned and to get clean towels. My room had to be changed because my balcony was facing an area where non guest would harass me for money outside the gate. There was a blood stain on my sheets upon initial check in. My daughter bought a day pass and was not allowed to come in the room. The staff was super combative and rude. I would never stay there again.

It was great

I'd stayed at many Riu resorts(great company) and the Riu Palace Montego Bay lived up expectations. COVID restrictions where appropriate(masks, hand, sanitization, constant cleaning/disinfection surfaces and temp checks). The whole staff was friendly and easy going. Two individuals, Dr Phil and Hugh, deserve special praise in this review. Dr. Phil served us breakfast and lunch. His attention to detail on how each of us liked things was impressive. Before we could ask for it, Dr Phil already had it. He was a great guy who went above and beyond every day. He is truly an artist at what he does, and I look to emulate him now when I serve customers. Hugh at the front desk/baggage is another man I admire for his work and service. He instantly made us feel safe and secure like we were at home. I would recommend this resort to everyone looking to visit Montego Bay, Jamaica.

Montego Bay Montego Bay

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Riu Reggae Adults Only - All Inclusive places you within a 10-minute stroll of Blue Diamond Shopping Centre and Whitter Village. This 454-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 454 air-conditioned rooms feature balconies or patios, minibars, and free bottled water. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of Riu Reggae Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Other amenities at this adults-only property include a spa tub, a steam room, and free WiFi in public areas.

Room options

Double Room, Courtyard View (L)

2 Double Beds | 1 King Bed | Sleeps 3

Double Room, Partial Ocean View (L)

2 Double Beds | 1 King Bed | Sleeps 3

Double Room, Partial Ocean View (E)

2 Double Beds | 1 King Bed | Sleeps 3

Double Room, Partial Ocean View (B2C CAN)

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Riu Reggae Adults Only - All Inclusive

Everyone (65) Couples (17) Family (16)
3
Partner Couples Friends

The resort was really nice and very clean. I don’t feel like the customer service was good and the food was horrible .

By on Jul 31, 2021

Review comment responded on Aug 4, 2021

Dear Guest, Thank you for taking the time to share with us feedback on your visit to our hotel. Firstly, let us apologize for the poor impression we have made on you. This is certainly not the impression we would like to pass on to our guests and not representative of our standards. Please be rest assured that this feedback has been noted for a proper follow up. To end on a positive note, we are glad to read that you appreciated the cleanliness of our facilities. It is our hope you reconsider returning to our property for a better experience. Kind regards, Hotel Riu Reggae Online Reputation Manager

3
Friends

The food was mediocre but the steakhouse was amazing. Most of the staff was okay but there were a sprinkle that was rude.

By on Jul 27, 2021

Review comment responded on Jul 30, 2021

Dear Guest, Thank you for sharing your feedback. Although we are glad to hear that you really liked our Steakhouse, we are sorry about your disappointment with our gastronomic offer and the attitude of some members of our staff. The friendly service to our guests, as well as the quality of our gastronomic and beverage offerings are two of our priorities at RIU, so we are surprised by your comments in this regard and we are sorry that you did not contact us during your visit to address your requests or criticisms. We would be delighted if you would honor us with another opportunity to convince you of our RIU service and quality. Best regards, Hotel Riu Reggae Online Reputation Manager

5
Family

No dislike about the property

By on Jul 25, 2021

4
Friends

My stay at Reggae was only okay because the food wasn’t my speed and neither were the drinks. The food tastes extremely processed. It’s like your eating at Golden Coral. The alcohol was also bottom shelf which I don’t drink so yeah, it was a waste for me to have all inclusive because I ate fruit every day for breakfast.

By on Jul 15, 2021

2
Family

I’ve been to 20 countries and seven continents This resort is by far the worst I have ever been to in my life During check-in the staff is just rude and disrespectful I asked if I can upgrade my room to Oceanview I was told there wasn’t no more rooms available then the couple after me was able to get an ocean view room Because the receptionist knew tha couple which is unfair she gave them a upgraded room for free when I was willing to pay for it there’s no room service in the whole resort don’t get hungry after dinner because u will starve they give you tuna sandwiches and ham and cheese sandwiches on hard bread the microwave didn’t work so that makes it one microwave in the whole facility there’s only one elevator in the facility so let’s hope your room is not on the opposite side of the elevator because there’s a lot of walking The only thing good about this place is the food in the entertainment everything else sucks I will never come back here nor will I recommend this hotel to anybody

By on Jul 14, 2021

Review comment responded on Jul 19, 2021

Dear Guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We work incessantly to ensure our facilities are well maintained and we try our hardest to provide not just good value, but friendly hospitality and comfortable accommodations from start to finish. For this reason, we are deeply sorry you found our hotel less than satisfactory. However, our guests’ reviews are always truly appreciated as a valuable contribution to our process of continuous improvement, and therefore, your observations will be shared with involved departments for further consideration. We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, and to show you a better and excellent service. Until then, we wish you all the best. With our best wishes we remain, Hotel Riu Reggae Online Reputation Manager

4
Everyone

By on Jul 9, 2021

5
Partner Couples

How open it was and how you can see many views at the same time.

By on Jul 7, 2021

4
Friends

It was great. The crew were on point and also helpful with everything. Food was more on the bland size which is understandable taking in account the amount of guest they have to feed. lol

By on Jul 3, 2021

5
Family

Staff was amazing!

By on Jun 19, 2021

Review comment responded on Jun 25, 2021

Dear Guest. Thank you very much for your evaluation of your stay at our property. We are happy that you have had such a wonderful experience with us. It would be nice if we could have the opportunity to welcome you again in the future. We wish you a pleasant time! Kind regards, Hotel Riu Reggae Online Reputation Manager

3
Family

BIG UP —Stanton and Theresa my favorite bartenders who know how to make drinks rather than kool-aid ones. The food is not good at all. It’s the same thing everyday and one of the days I saw a roach in one of the unused stations. The evenings when the restaurants or buffet are closed they have sandwiches which go very quickly especially since they have curfew and you have to chill on the property. The night servants are very rude. This is my second time staying at a Rui and it will be my last.

By on Jun 11, 2021

Review comment responded on Jun 16, 2021

Dear Guest, Thank you for being a loyal guest and for sharing your experience. It is great to hear you felt well attended by our bartenders, however we are sincerely concerned and apologize that we fell short on your expectations in some areas. It is very disappointing to hear that our gastronomic offer could not reach your personal taste as we strive to offer our guests a large variety of quality food. Again, we are sorry that we were not able to provide you the holiday you were looking for but hope that you will give us another chance to provide you with a more positive experience! We wish you all the best, Hotel Riu Reggae Online Reputation Manager

Riu Reggae Adults Only - All Inclusive

Montego Bay, Montego Bay,
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