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Recent guest reviews

Staff made the trip. Each request was taken care of quickly.

Everything you need is at your fingertips and I love that

Liked the fact that there was a water park and kids club for the kids. Also appreciated that the restaurants were in a centralized location. Also appreciated how we were handled once we were able to get the attention of a Manager in regards to our issues. What we did not like was the lack of baby changing tables on the property as well as the lack of cribs for the rooms. Also the state of our initial room was disgusting and we have 2 young children.

Loved the food, staff and the spa was amazing! Great time! Will definitely return!

This hotel experience was the worst, firstly our room was not clean right through up on arrival and the food was horrible there was nothing there to eat and their staffs are not welcoming, definitely will not be visiting this hotel again. Without a doubt I will not be recommending anyone either.

Very amazing hotel. Front desk staff needs to work on courtesy and efficiency.

The property was amazing and clean.The staff was very hospitable. The entertainment was good. However the food overall was a 6/10 could have been better.

yes

What I liked about the property was the cleanliness of the rooms and the property. The staff were very friendly, Kevon in guest services was amazing !! He made our stay very special especially when it came down to my daughter beach birthday dinner. Sashorn was amazing as well and went above and beyond to make things happen for us, she as well had a lot to do with my daughters birthday set up. I would also like to give a shout out to Donjay at the Pool Bar, he made our experience that much better with his attention and his unique tasty drinks. Also Sugar Cane chef Johnnoy for his amazing ox tail and the tasty beach dinner. Pastry chef for the beautiful birthday cake, you did an amazing job... Housekeeper Letisia was very kind and extremely friendly. Besides these amazing people that I mentioned, I would have to say the rest of the staff were very friendly as well. Don’t have anything bad to say about the staff or the hotel, except that this is a must go to hotel if you are looking for five star service.

It first stated when i first checked i, the staff was not answering the phone when orbitz was calling to solve an issue that was a simple fix that could have saved me money. The internet and all the power in the facility shut off for hours on 2 separate occasions. Had to switch rooms in the middle of the stay, then the safe was not working. Many restaurant workers did not know what was on the menu and when ordering certain options that option was not served. The nightly entertainment was really good and so were the butler service.

This property is well designed and loaded with amenities including bowling, a children’s water park and lazy river. Ocean Coral spring offers lots of dining options; the food and drinks are excellent. This hotel is great for families and people who want to have a fun and upbeat vacation.

I enjoy my stay at ocean coral, I will definitely come back. Hopefully the food is better when I plan to come back. Jason top bartender and my girl Monique.

The hotel was amazing but the food was terrible. For the amount of money spent everything should be on point.

This hotel has so much potential to be truly amazing! The grounds are absolutely beautiful. The public spaces were beautifully maintained both indoors and out. The decor of the place left me inspired. Now to address the issues, I didn’t find the front desk personnel’s to be very friendly. They weren’t incredibly rude just not very welcoming. Also, a lot of technicalities when speaking with them. Most of their “rules” are ridiculous! I had 5 people in my party (myself and 4 kids ages 9 and under with me) they gave me a room with one bed and a pull out sofa. When I called to request a bigger room they said all the rooms were the same size. Which is

Food sucks... nothing good to eat ...... great staff

Customer service, food and guest services were mediocre, poor in quality. We ran out of toilet paper, we had no water coming through the pipes one night, there was nothing PRIVILEGE about my stay, no butler service, the Privilege restaurant was never open for dinner during my 4 day stay, neither was most of the other restaurants. I only had the chance to use one main restaurant that was always open which is Martha’s.and they are never open on-time, so guests have to stand waiting or leave and return. The property is huge and lovely, nice landscaping, beautiful pool, breathtaking view and always clean. Nice clean rooms, nowhere to hang a towel or wet swimwear though and the quality of customer is the poorest I’ve seen in quite some time. Big up to Jason at the Lobby bar!!! He was working alone and yet he had us all entertained, all night at the bar, numerous guests, yet he treated us all the best throughout our stay.

I’m taking the time out to write this review because I feel somebody out there needs it. First let me say that the reviews online does this property no Justice and that’s why I always encourage ppl to visit a hotel and d experience it for themselves. My vacation here was awesome! We booked the privilege rooftop suite and it was worth it! Tayo at the front desk made our check in experience a smooth one. Thanks to handsome Errol that made dinner at Sakura a fun and entertaining one, singing and Dancing as he prepares live meals. Cathreta overextended herself for us by getting me balloons and rose petals, it was a special occasion and I forgot some of my decor and she went out of her way to ensure we got them. You were awesome Cath! Jason at the pool bar had some great mixes! The Property I love the coordination of the aesthetics , every detail is well planned and out together. I’ve been to many hotels so I can speak on this, that the lay out is so ideal. The restaurants here are all located in close proximity and in a central area, this is important to me because my spouse and I love to go to more than one restaurants in one night. The food, the fooood was soooo good. The best steak I’ve ever had at sugarcane and the lobster dinner was so succulent! I could go on and on and on but I must say I’ll be going back here soon.

The front desk staff need more training. Patrick was rude and is not appropriate to be at the front of the house. Food was very limited. However Housekeeping did an excellent job.

Mountain Spring Bay Falmouth

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located 2.4 mi (3.8 km) from Burwood Beach, Ocean Coral Spring Resort - All inclusive is within a 10-minute drive of Blue Waters Beach Club. This 513-room, 5-star property has a private beach, a full-service spa, and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

The 513 individually decorated accommodations feature balconies and afford space to spread out with a separate bedroom and sitting areas. 41-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, free bottled water, and ceiling fans.


Property features

Ocean Coral Spring Resort - All inclusive features a private beach, a full-service spa, and a free water park. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and access to locker space. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a lazy river.

Room options

Swim Up Junior Suite

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Junior Suite Ocean View

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Junior Suite Pool View

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

RoofTop Junior Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Ocean Coral Spring Resort - All inclusive

Everyone (5) Couples (5) Family (7)
4
Everyone

Staff made the trip. Each request was taken care of quickly.

By on Sep 8, 2021

Review comment responded on Sep 8, 2021

Dear Mya, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. We love to share comments like these with our staff in order to encourage more satisfactory guest stays. It was a pleasure to have hosted you at our hotel and we are definitely looking forward in welcoming you back here with us! Regards,

5
Partner Couples

Everything you need is at your fingertips and I love that

By on Sep 7, 2021

Review comment responded on Sep 13, 2021

Dear Ronaldo, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. We love to share comments like these with our staff in order to encourage more satisfactory guest stays. It was a pleasure to have hosted you at our hotel and we are definitely looking forward in welcoming you back here with us! Regards,

3
Family with small children

Liked the fact that there was a water park and kids club for the kids. Also appreciated that the restaurants were in a centralized location. Also appreciated how we were handled once we were able to get the attention of a Manager in regards to our issues. What we did not like was the lack of baby changing tables on the property as well as the lack of cribs for the rooms. Also the state of our initial room was disgusting and we have 2 young children.

By on Aug 11, 2021

Review comment responded on Aug 24, 2021

Dear Guest, Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. We want to assure you that we are working day and night to ensure we provide more satisfactory guest stays. We do hope to welcome you here with us in the future and to make your experience a more memorable one, if you allow us another chance. Regards,

5
Everyone

Loved the food, staff and the spa was amazing! Great time! Will definitely return!

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Dear Guest, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. We love to share comments like these with our staff to encourage more satisfactory guest stays. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us! Regards,

1
Family with small children

This hotel experience was the worst, firstly our room was not clean right through up on arrival and the food was horrible there was nothing there to eat and their staffs are not welcoming, definitely will not be visiting this hotel again. Without a doubt I will not be recommending anyone either.

By on Jun 30, 2021

Review comment responded on Jul 2, 2021

Dear Guest, Thank you for choosing the Ocean Coral Spring property as your vacation destination. We appreciate you sharing your experience with us , however, we regret to know that we were unable to meet some of your expectations during your stay with us. We have taken into consideration your comments and will make the necessary adjustments to better satisfy our customers moving forward, as our main aim is to provide more satisfactory guest stays. We sincerely apologize for any inconvenience caused during your stay with us and we do hope to welcome you here with us in the future and to make your experience a more memorable one! Regards, Sabrina De Pasquale

4
Family with small children

Very amazing hotel. Front desk staff needs to work on courtesy and efficiency.

By on Jun 23, 2021

Review comment responded on Jun 24, 2021

Dear Guest, Thank you for choosing our Ocean Coral Spring by H10 property, as your vacation destination. We are pleased to know that we were able to make your stay a good one despite the service in our reception. We have gone ahead and discussed steps that have been introduced to improve the service level in that department. After all, we really appreciate your feedback, as this type of feedback encourages us to continue improving in our products and services to better satisfy our customers. It was a pleasure to have hosted you at our property and we look forward in welcoming you here with us in the future. Regards,

5
Friends

The property was amazing and clean.The staff was very hospitable. The entertainment was good. However the food overall was a 6/10 could have been better.

By on May 20, 2021

Review comment responded on May 20, 2021

Dear Guest, Thank you for choosing the Ocean Coral Spring property as your vacation destination. We appreciate you sharing your experience with us , however, we regret to know that were unable to meet your expectations regarding our food quality. We have taken into consideration your comments and will make the necessary improvements to avoid similar comments in the future as our main aim is to provide more satisfactory guest stays. We do hope to welcome you here with us in the future and to make your experience a more memorable one. Regards,

4
Partner Couples

yes

By on May 15, 2021

Review comment responded on May 18, 2021

Dear Guest, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. We love to share comments like these with our staff to encourage more satisfactory guest stays. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us! Regards

5
Family

What I liked about the property was the cleanliness of the rooms and the property. The staff were very friendly, Kevon in guest services was amazing !! He made our stay very special especially when it came down to my daughter beach birthday dinner. Sashorn was amazing as well and went above and beyond to make things happen for us, she as well had a lot to do with my daughters birthday set up. I would also like to give a shout out to Donjay at the Pool Bar, he made our experience that much better with his attention and his unique tasty drinks. Also Sugar Cane chef Johnnoy for his amazing ox tail and the tasty beach dinner. Pastry chef for the beautiful birthday cake, you did an amazing job... Housekeeper Letisia was very kind and extremely friendly. Besides these amazing people that I mentioned, I would have to say the rest of the staff were very friendly as well. Don’t have anything bad to say about the staff or the hotel, except that this is a must go to hotel if you are looking for five star service.

By on May 2, 2021

Review comment responded on May 5, 2021

Dear Guest, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one especially with the help of Kevon, Sashorn, Donjay, Johnnoy and Letisia that made your stay even more memorable. We love to share comments like these with our staff to encourage more satisfactory guest stays. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us! Regards

2
Family Family with small children

It first stated when i first checked i, the staff was not answering the phone when orbitz was calling to solve an issue that was a simple fix that could have saved me money. The internet and all the power in the facility shut off for hours on 2 separate occasions. Had to switch rooms in the middle of the stay, then the safe was not working. Many restaurant workers did not know what was on the menu and when ordering certain options that option was not served. The nightly entertainment was really good and so were the butler service.

By on Apr 19, 2021

Review comment responded on Apr 20, 2021

Dear Guest, Thank you for choosing the Ocean Coral Springs property as your vacation destination. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. We want to assure you that we are working day and night to ensure we provide more satisfactory guest stays. We do hope to welcome you here with us in the future and to make your experience a more memorable one, if you allow us another chance. Regards,

Ocean Coral Spring Resort - All inclusive

Mountain Spring Bay, Falmouth,
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