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Recent guest reviews

Complained about a broken room phone for 4 days straight and the situation was never resolved. There is a lack of entertainment and activities to do so it was a bit boring. The few activities that we did hear about was from another guest who happened to walk by it or heard from a staff member. Staff is very nice but this is not a 5-star hotel AT ALL

Staff was nice, place is very cleaned, food was good

Nothing. It was terrible. We had no power one night for more than 5 hours. Ot is not what you advertise. They charge for the Covid-19 test when elsewhere is free The rooms are too small.

The staff was pleasent and willing to make everything just right.

Horrible stay. The rooms were so dirty, orange rust came out of the shower everytine you turned it on. Says its All inclusive but it is not, they charge you extra for a ton of basic items. You are only allowed 2 beers a day in your room, no wine or else you are charged $15. Restaurants close at 3pm until 6:30 so no where to eat when you check in except a small beach grill that only serves grilled meat. Deactivated are room keys at 7am the morning we were leaving so couldn't leave the room to get breakfast without being locked out

Not a 5-star resort.

The service

I wish there was more dinner options , and also we didn’t have access to the nightclub.

This property is outdated but very clean, there’s is no room service which sucks. Also we waited 3 hours for a room to be ready bedsides that the stay here was okay don’t think I would visit property again. Staff was super nice and welcoming especially sha shauna she was one of our favorites !

I love everything about this place special thanks to Chocolate and Damien they were wonderful 💕

No hot water all week- broken shower door (fixed when I complained) - I was called twice (once after 9pm) about erroneous complaints (they had the wrong room) - very limited food selection at buffet restaurant - woke me up 8am morning after I arrived to push some VIP breakfast time share pitch - constant rap music at earsplitting volume all day - we won't be back

The property was very pretty. Wellaintainwd and very clean. Yje beach was rocky with too much seaweed. The rooms need updating, the bathrooms are nice. The service was poor on the beach, there weren't many activities as advertised, and the food was cold. Lastly, I found a huge bug in my drink at the Italian restaurant.

We were at this property during the pandemic. Our first room (1122) had a horrible mold/mildew smell. They tried to move us to the room above but it was the same. They were kind enough then to go to three different rooms with us until we all found a satisfactory room and they moved our adjoining room with us. Food was excellent and the entertainers were fantastic. Occupancy was lower and lower while we were there, which made it weird. They closed our section of the property after we left due to the pandemic. Despite knowing they were losing their jobs for a month, everyone was upbeat and courteous. Please consider going to this property after the pandemic subsides to support the beautiful people of Jamaica.

Overall great stay. Only complaint would be the transfer to the resort from the airport and seeing a roach at the hibachi restaurant on our last night.

After making reservation for a double bed, I was told it was based on availability in which they only had a king bed available. They ended up finding us a double bed after they apparently switched us with another couple. Needless to say , after we went to the room we saw roaches crawling on the bathroom floor and hallway wall and even a spider by the side of the toilet. We then videoed the infestation and show the video to the front desk and subsequently guest services. They then switched our room to another one below. Now we started wondering why they were able to make the switch and find another room, if no additional rooms were available with doublebeds. The following day out of nowhere my daughter and I got stuck in the elevator between the floors for approx 10 minutes before we were rescued. During the ordeal, I repeatedly press the emergency bell and banged on the door for help with no avail until after about 5 minutes someone heard us and said they were going for help. Maintence help arrive about 5 minutes later in which they were able to open and free us. I was pretty pissed after this latest ordeal and to make it worst after the complaint, we were offered apologies and some ibeorstar souvenirs which includes 3 thurmoses and 3 t shirts which was so appalling considering the ordeal we went through with roach situation and now this. This is suppose to be a professional establishment and I wouldnt have came here if I knew these anamolies where present

Rose Hall Beach Main Road Montego Bay Saint James

Hotel highlights

  • Free buffet breakfast
  • Free in-room WiFi
  • Onsite dining
  • Spa

Located in Northern Estates, Iberostar Rose Hall Beach All Inclusive is 2.6 mi (4.2 km) from Greenwood Great House and within a 10-minute drive of Cinnamon Hill Golf Course. This 366-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:30 AM. Enjoy dining at Japanese Restaurant, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

Iberostar Rose Hall Beach All Inclusive's 366 rooms are air-conditioned and provide balconies or patios, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ceiling fans, safes, and phones.


Property features

Guests of Iberostar Rose Hall Beach All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a sauna.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Room, Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 1

Guest reviews for Iberostar Rose Hall Beach All Inclusive

Everyone (71) Couples (12) Family (19)
2
Friends

Complained about a broken room phone for 4 days straight and the situation was never resolved. There is a lack of entertainment and activities to do so it was a bit boring. The few activities that we did hear about was from another guest who happened to walk by it or heard from a staff member. Staff is very nice but this is not a 5-star hotel AT ALL

By on Aug 31, 2021

5
Family with small children

Staff was nice, place is very cleaned, food was good

By on Aug 20, 2021

1
Family

Nothing. It was terrible. We had no power one night for more than 5 hours. Ot is not what you advertise. They charge for the Covid-19 test when elsewhere is free The rooms are too small.

By on Aug 7, 2021

5
Partner Couples

The staff was pleasent and willing to make everything just right.

By on Jul 29, 2021

1
Friends

Horrible stay. The rooms were so dirty, orange rust came out of the shower everytine you turned it on. Says its All inclusive but it is not, they charge you extra for a ton of basic items. You are only allowed 2 beers a day in your room, no wine or else you are charged $15. Restaurants close at 3pm until 6:30 so no where to eat when you check in except a small beach grill that only serves grilled meat. Deactivated are room keys at 7am the morning we were leaving so couldn't leave the room to get breakfast without being locked out

By on Jun 25, 2021

3
Family Friends

Not a 5-star resort.

By on Jun 11, 2021

5
Partner Couples

The service

By on Jun 8, 2021

4
Partner Couples

I wish there was more dinner options , and also we didn’t have access to the nightclub.

By on Jun 7, 2021

4
Partner Couples

This property is outdated but very clean, there’s is no room service which sucks. Also we waited 3 hours for a room to be ready bedsides that the stay here was okay don’t think I would visit property again. Staff was super nice and welcoming especially sha shauna she was one of our favorites !

By on Jun 3, 2021

5
Family with small children

I love everything about this place special thanks to Chocolate and Damien they were wonderful 💕

By on Jun 2, 2021

Iberostar Rose Hall Beach All Inclusive

Rose Hall Beach Main Road, Montego Bay, Saint James 0
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